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Geen box ?
Hello ! Usually, when I go on bank's website there is a green box to protect it. I am on Mozilla Firefox and get F secure protection on extension. Green box do not appears ! Need help, think I am hack. Thank you
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No Licenses Available?- Despite Purchase - recurring Problem since 2021
Hi, I bought the Freedome VPN service from the F-secure online shop. The MacOS web app constantly shows "no licenses" available despite I have restarted the computer and re-installed the app a few times. The problem has been ongoing since 2021. Have to admit, customer service is awfully - non-existent. No one answers the…
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Subscription activation
So, I am probably just stupid or something? What is the Subscription Number, considering that NONE of the numbers provided are accepted, despite having successfully completed the frikkin bank transaction. I actually had to create an ENTIRELY NEW account to even RENEW my subscription??? WTF, there is no Support customer…
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Renewal has lost previous paid for license period
Hi, I paid & renewed today several weeks ahead of my expiration as solicited by my software but instead of setting my new start date to when my existing license expired, the system has set my renewal date to today so I have lost the license period I have previously legitimately paid for. This is grossly unfair.
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Spectrum Router
We want to -purchase the best spectrum router. Do you have any idea which is best? By I have few ideas in my mind according to the geek cart.
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Italian server (XX.XX.XXX.XX) totally unreliable
Hello, after almost 2 years since my first post on this subject (https://community.f-secure.com/en/discussion/comment/127294) and many reports sent from the Freedome app, the Italian server not only hasn't been fixed but it became almost useless! I am *very* annoyed. 1) Apple App Store doesn't work at all; 2) Instagram,…
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Freedome
What is the difference between your FREEDOME and your PRIVACY VPN? Both are possible? Why is Privacy VPN showing up even when I have Freedome installed and active? Why do you have two kinds of VPN??
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Running F-Safe natively on Mac Min M2 Pro
How soon can we expect a Rosetta-Free F-Safe release?
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2 FA Codes deleted by mistake
Hi, Can you please help me to reset my beta account, i lost my 2fa codes to acess my account :( Kind Regards, Filipe
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Renewal Help
I keep getting asked to renew my F-Secure. Every time I click renew it tells me it has been renewed. But I keep getting notifications and emails telling me I need to renew before it runs out. I'm stuck in an endless loop. I tried calling, it rings once then disconnects. I am in the United States calling +1 xxxxxxxxxx I…
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Beta account getting logged out
There was a problem in server migration that resulted in beta clients getting logged out from their accounts. You also can not log back in right now. We are investigating the issue.
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internet browsing-email problems
Hi I have an account with Spectrum and i am having trouble with microsoft edge and my emails. I have the F Secure added onto the browser. how can i check to see if everythingis setup correctly.
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Metabase doesn't work with Freedome
We're hosting metabase ourselves in AWS - all other VPN providers tried including Tunnelblick and NordVPN work fine, with Freedome unable to access the site, can't establish a secure connection. Any tips?
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Uninstall FREEDOME on Mac
Now I have the new F-secure TOTAL installed on my MacBook. But the prior installation of FREEDOME is also starting up independently from TOTAL. If I close this FREEDOM the VPN on TOTAL is also closing. How to uninstall FREEDOME?
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F-Secure (Total) not opening after various installs MacBook Pro M1 (2020)
Hi, I've been a F-secure client for years. Now my F-Secure (Total) is not opening after various installs MacBook Pro M1 (2020). I can find the app with new logo after install but it doesn't open. Any help here, cheers. -Jaakko
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Again... No Capricorn-updates...
Since 11/3 9:16, no Capricorn-updates. Remember, we are paying for this - and then it HAS to work.
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Internet Security & ID Protection
Just renewed my ID Protection and can now see that I have registred 3 pcs of Iphone (only have 1 in use) and 2 pcs of Ipad (also only 1 in use). All named My Iphone and My Ipad. How can I find out wich one of the Iphone and Ipad that are the ones in use in order to free license? On my Windows 10 PC I have been using…
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F-Secure Browsing Protection stops some files on https://ads.google.com/
Since around 3 weeks ago, Google Adwords manager no longer renders correctly and fails to work. The causes are: /home/static/home/css/home.min.css?cache=87d6120:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT bs-analytics.min.js:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT…
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ID monitoring & OTP and other feature suggestions
I appreciate the fact that you have detected sites that have accidentally leaked my account password. But now there are two problems: The first one: The website that leaked my account password no longer provides a member login system, nor does they have a member database. The second one: leaks from unknown websites, which…
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Automatic wifi protection setting changes by itself
Im having trouble with new F-secure Total app. I use automatic wifi protection setting in VPN. How ever this setting wont stay on. It goes off by itself daily. Im using Samsung s23 ultra with latest updates. Is this known issue that will be fixed in next update?
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Privacy VPN will not connect
Privacy VPN will not connect. If you try to connect, the app closes after a while What to do?
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Trubble Renewing subscription no useful blog help
Renewing license not straightforward for "Total". Wanted 10 licenses not 15, wanted all new software release from 14/02/23 onward. not recycled old stuff and price per license was double that advertised on site!! as renewal = times are tough value for money is essential . So I purchased off site with different E Mail…
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Skimpy with discount to old customers
I now know that F-Secure overcharge all old customers. If you can give new customes almost 30% discount, then I'm overcharged.
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FREEDOME vs Confidentialité VPN
Bonjour, il y a quelque temps une mise à jour de F-SECURE TOTAL a installé Confidentialité VPN. Je possède déjà FREEDOME. Faut il désinstaller FREEDOME ? Et si oui comment et quel impact sur ma facturation ? Une copie écran montrant les 2 VPN Merci de votre réponse Cdt.
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Extremely high RAM usage (40-50GB!) during scan
Hi, I would just like to report a "small" error , which I have been observing for months. When I start a full scan, F-Secure fills the RAM of my PC to 100%. It simply fills up at some point. Even stopping the scan does not change anything. It is the process "WithSecure Pisces Hoster". I have this behaviour on my desktop PC…
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Failed reduce the number of licenses
I had 5 licenses for my last subscribtion. I tried to follow the step by step instruction to reduce to 3 licenses, but it simply didn't work. Now i've payed for 5, and i want the money for the unused licenses back. Also: Please improve the usabilty of your website and kill the popups.
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Subscription expired but fully paid up
Subscription expired but fully paid up what’s happening?
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OneDrive Sync issues
The following error message appears in the task bar in windows 11. OneDrive – Personal Sync issues F-Secure ID PROTECTION. Ink No access permissions to the item. It appears that you do not have access permissions to the item. Ensure that you have the right permissions to allow the item to sync. Could you please help me…
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F SECURE BLOCKING MY INTERNET CONNECTION
Hello, Both myself and my relative get disconnected from the internet once we turn on F-Secure Freedome VPN. So we're having to keep it switched off, which isn't ideal. This happens for both our Android phones (I'm on a Samsung S20, my relative is also on a Samsung - not sure what model)as well as my relative's Windows 10…
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Freedome F-secure VPN affiliate Programme
Dear Support, I would like you suggest you to have an affiliate programme for your your old users so that they can earn some penny from their recommendation to your products. That can boost your products and service much better in public. Giving some penny away doesn't really mean you lose your profit but it can increase…
