-
F-Secure unresolved licensing bug unresolved over many years
I have Internet Security with 5 licenses. I have had it for Suddenly I can only see 4 supported and I get the paraphrased message: "You have used up all your licenses" when I attempt to reconnect the 5th which just recently stopped running FSecure. I have been using this product for many years without change. I have never…
-
New F-Secure and "One License/One Device"
We are a family of 2 adults and 4 kids. Our familys typical Windows computer has one admin account (security, you know? for installing stuff etc) and _several_ normal user accounts ( Dad, Mom, kid1, kid2 ..) We have several computers and even one Macbook. Some user accounts are on multible computers and some are not. We…
-
Remove branding in F-Secure products
In F-Secure security products, if they are purchased from other sources (e.g. Vodafone Germany), then there is branding used. However, I would like to use the original F-Secure products with my contract without having a Vodafone (or other) branding. The disadvantage is also that apps in the Play Store or so are not as up…
-
My FS Protection license expires tomorrow the 16th
My FS Protection license expires tomorrow the 16th. Is there no more automatic renewal?
-
No payed Freedome VPN Licenses visible under my account...
Hallo, yesterday on 28th Dec I bought 7 Licenses Freedome VPN 24 months. The money was quickly burdened on my VISA credit card, but I cannot see or download them under my account. Whats going wrong, who can help? Thanks, Peter
-
Multiple platforms (Windows, iOS, Android) & SAFE subscription
Hello, I have purchased the F-Secure SAFE product on my Windows OS. I installed SAFE to an iPhone, logged in with my account and got the device protected, but the app does not show anything other than the SAFE browser protection. I can't see the virus scanning I see on my Android/Windows products. Is this normal? I was…
-
Annoying.
At least 4 or 5 times a day I get emails from f secure id protection saying new device login when in fact its the same device, i sometimes cannot sign back in because it's saying my subscription has ended when in fact i have well over a year left since latest update f secure has become so frustrating, I'm spending more…
-
Redem code
Free redemm code
-
I purchased F-Secure Total and my license was not renewed
Hello I purchased a license yesterday and it did not add it to my account even though I already have an account. The link in email only tells me to create an account. And I already have one. They did successfully charge my bank account though
-
Increase device count
My subscription ends after a month and I have got messages and links to renew it, but I can’t see any option at same time to increase the device max amount. How do I do this?
-
Protect Multiple Devices (Seven)
Guten Morgen, ich habe nach vielen Jahren mit Mitbewerbern zu F-Secure gewechselt. Testweise kaufte ich eine Lizenz (Dezember). Da ich zufrieden war, kaufte ich eine weitere Dreier Lizenz. Und hier fängt aus meiner Sicht das Problem an. Vor wenigen Tagen kaufte ich eine zusätzliche Dreierlizenz. Bei allen bisherigen…
-
Can't Activate Freedome
Why can't I activate Freedome
-
I have bought the 3 device subscription, but my code only works on my phone, can you help.
Lofty
-
Why isn't your program taking my updated subscription code?
expired sub code: xxxx-xxxx-xxxx NEW CODE: xxxx-xxxx-xxxx. Can't you guys update my settings on your site to read my updated code? Or do I need to download an updated version of the program? Please inform me as to what needs to be done. I only purchased the program 3 months ago! Help? p********@xxxx.com Edit: PII removed
-
What Happens to ID Guardian After the Beta Subscription Expired?
Hi. I've been an active beta tester of F-Secure Protect. Recently I decided to try out ID Guardian (so ditching Bitwarden, for now). Now that IDG is my main password manager, I'm a bit worried about what happens after my beta subscription is expired? Can I still use my master password to access all my passwords? I hope IDG…
-
How to free an unused license again?
I have changed the name of a device for which I had already assigned a license. I have also assigned a license to the new name of the same device :-( Now 2 licenses are defined for one and the same device. how can I free the duplicate, unused license again?
-
3 x 5 licence for 2 Years activated
I wanted to activate 15 devices, but since only packs of 5 were offered, I bought 3x5 licenses. When activating, I didn't notice that the first subscription was extended by 2 years with the other licenses. Now I have 5 devices with a subscription until 03/28. 1.) Can that be changed? 2.) Is that only possible with 3…
-
Bought 1year / 5devices - but what now?
Hello, I already tried to reach someone on the German and English customer hotlines. Unfortunately, they're extremely busy, so I try here additionally. I used the 30-days free trial yet, which initially asked me to create an account (let's call it account A). I am happy with F-Secure, so today I decided to purchase a…
-
Freedome shows pop-up of activated subscription, but the app itself says it's expired
Hey uh, does anyone know what's wrong? I had a freedome subscription before in this device, but currently using a different account. I thought it might got to do with that if it helps I've tried reinstalling, logging out and such, but the problem still persists any help would be appreciated thanks
-
ID PROTECTION does not recognise renewed subscription
A few days ago, I renewed my F-Secure TOTAL subscription, including ID Protection that I have in 3 devices: my phone, a Windows 10 laptop and Windows 10 tabletop computer. The problem is that in the Win 10 computers, ID PROTECTION does not recognise the renewed subscription, even though SAFE and FREEDOME do. I have not…
-
How do I add Freedome VPN to my SAFE subscription?
I have F-Secure Safe, Version 18.0. What would it cost me to include a VPN protection program?
-
Esa Pietiläinen, viitenumero xxxxxxxxx
I have Freedome VPN xxxx-xxxx-xxxx and it is valid to 28.december 2021. Now I get a message that Freedome in my phone do not work any more. Why? With best regards Esa Pietiläinen email: xxxxxxxx@xx.com Mod. Edit : Removed PII/Edit Title
