License and Subscription

False Positive: Legitimate CySEC-regulated broker In2Markets.com incorrectly flagged as scam
Hello F-Secure Community, We are the team behind In2Markets.com, a fully licensed investment broker regulated by the Cyprus Securities and Exchange Commission (CySEC) under licence number 263/14. Our CySEC registration is publicly verifiable in the official CySEC register:…
Monthly payment
My subscription just ended and it was time to renew it. I thought it was a simple task to just alter my payment a bit. I've been a customer for many years and now I didn't want to renew my subscription yearly with 100$. I just wanted to pay monthly instead, with a auto-renew payment monthly with 10$. How difficult can it…
expired subscription of beta program
My beta license is still fully active as of December 1, 2025, but has been expired 4 days now. I sent the email to beta@f-secure.com in a few days. May I know any update? Thanks.
Problem with activating new code
Hello there I'm really sorry to bother you, but I received a code for Linec when I bought a new device. For some reason, I can't activate it — I keep getting a message that says the code is invalid.The issue is that I didn’t use the code on the same day I got it.Is there any way to still redeem it or fix this issue?Thank…
Have deleted my login e-mailadress
Hi, I have deleted (ended subscription) my login e-mailadress and do not get access to my F-secure account. Need to change e-mail. What can I do?
my.f-secure.com,renewing substrictions as a self-service
Q: What are the criteria that must be met in order to renew orders (when the old ones expire) in the my.f-secure service as self-service in order to: the number of devices can be reduced (number of licenses) For the follow-up order, you can freely choose the licensed products and quantities (e.g. 3 F-Secure products: 1…
Adding another license on an existing F-Secure account (and on a different device)
Greetings from Canada (I live just outside of Toronto)! I've been using the F-Secure Internet Security product for my Android device (I have the Pixel 6 Pro mobile (cell) phone - though I'm going to upgrade to a Samsung Galaxy device (potentially) in the next few months in the later part of 2024) for almost two years and I…
Where can I find full licens info on the client
Hi I have 3 licenses for Freedome. On My F-Secure they are named: Min Windows-dator Min Windows-dator 2 Priamos Where can I find this information on the client where the license is installed?
F-Secure AV on Mac OS: Login not working
Mac OS Sonoma 14.3.1. // AV 19.4. (60838) : User of F-Secure AV for a a long time. Now 2 problems : permanent error message "AV database not up uptodate" . No proper instruction how to fix this. Normal update processes fail. Open F-Secure from the top level menu: Top Right "please login" and this login does not work at…
fs protection subscription is not extended and product expires
My fs protection subscription is not extended and product expires,please help me to extend licens,thank you!
F-S Protection subscription has expired.
My F-S protection subscription has expired. And it did not automatically extend the time. Could i renew it?
Keeps showing Temporarily down for maintenance at my F-Secure page
Any Idea about how long this maintenance is? It has been almost 2 days without success.
Upgrade to latest F-Secure Internet Security not working
Hey all, I did create a new account as per your new product change, but after the latest upgrade of the Internet Security my license seems to have broken, and Im now running on a 30- Day trial license? Can you please assist or guide on how to get my product and license reactivated?
License and account sync problem?
I renewed my license for F-secure total, and for some reason i cannot install it on any devices. Logging in and reinstalling the software does nothing, and the "My F-secure" correctly claims in the top bar that i have 358 days remaining in the license, and 3 free licenses. Is there possibly a bug in the software or in my…
Need some help with F Secure Internet Security product.
Hello, I've recently bought F Secure Internet Security licence key. However when i download F Secure Internet Security installer from the official site it seems to install FSecure Total version of the product, so I can't redeem the code I've bought. Is there any way to download the "older" installer of F Secure Internet…
renewal of subscription from the old application
good day, in the old application I had an activated key until 2025 and now it has been cancelled. what should I do?? I had honestly paid for the key.
Old F-secure (internet security) key go trash?
The old one (internet security) won't accept it and can't install it, if it won't accept my key that I gave money for, never again f-secure
New F-Secure and "One License/One Device"
We are a family of 2 adults and 4 kids. Our familys typical Windows computer has one admin account (security, you know? for installing stuff etc) and _several_ normal user accounts ( Dad, Mom, kid1, kid2 ..) We have several computers and even one Macbook. Some user accounts are on multible computers and some are not. We…
F-Secure unresolved licensing bug unresolved over many years
I have Internet Security with 5 licenses. I have had it for Suddenly I can only see 4 supported and I get the paraphrased message: "You have used up all your licenses" when I attempt to reconnect the 5th which just recently stopped running FSecure. I have been using this product for many years without change. I have never…
Remove branding in F-Secure products
In F-Secure security products, if they are purchased from other sources (e.g. Vodafone Germany), then there is branding used. However, I would like to use the original F-Secure products with my contract without having a Vodafone (or other) branding. The disadvantage is also that apps in the Play Store or so are not as up…
My FS Protection license expires tomorrow the 16th
My FS Protection license expires tomorrow the 16th. Is there no more automatic renewal?
No payed Freedome VPN Licenses visible under my account...
Hallo, yesterday on 28th Dec I bought 7 Licenses Freedome VPN 24 months. The money was quickly burdened on my VISA credit card, but I cannot see or download them under my account. Whats going wrong, who can help? Thanks, Peter
Multiple platforms (Windows, iOS, Android) & SAFE subscription
Hello, I have purchased the F-Secure SAFE product on my Windows OS. I installed SAFE to an iPhone, logged in with my account and got the device protected, but the app does not show anything other than the SAFE browser protection. I can't see the virus scanning I see on my Android/Windows products. Is this normal? I was…
Annoying.
At least 4 or 5 times a day I get emails from f secure id protection saying new device login when in fact its the same device, i sometimes cannot sign back in because it's saying my subscription has ended when in fact i have well over a year left since latest update f secure has become so frustrating, I'm spending more…
Redem code
Free redemm code
I purchased F-Secure Total and my license was not renewed
Hello I purchased a license yesterday and it did not add it to my account even though I already have an account. The link in email only tells me to create an account. And I already have one. They did successfully charge my bank account though
Increase device count
My subscription ends after a month and I have got messages and links to renew it, but I can’t see any option at same time to increase the device max amount. How do I do this?

License and Subscription

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