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FS ID Monitoring bug with login mail entered: confirmation mail unnecessary
Hello, While configuring ID Guardian to monitor key accounts, I decided this time to include the email address I use to connect on my FS Protection portal. I got a mail to confirm the email address, which should not be received as the email address is already confirmed as being mine (same address to connect into my…
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Online payments: no payment card suggested
Hello, I have payment cards stored in F-Secure ID protection, in my Vault. I have opened F-Secure Vault I am at the payment page of a merchant, for example Amazon. In the online payment form, I am not prompted to choose a card from F-Secure (only from GPay). In other words, in payment forms I do not see the F-Secure icon,…
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Problems with password vault access from F-Secure app and subscription in ID-protection app.
Hi! On my Windows PC I still have the separate applications i.e F-Secure, Freedome & F-Secure ID-protection. In the F-Secure app, it shows that I'm logged out but everything still works and if I try to log in it tries to make me setup my computer for another user as it's already configured previously. I'm guessing this is…
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Chrome extention doesn't work
Since yesterday the browser (Chrome) extention doesn't work anymore on a macbook. When I copy the verification from ID Protection (version 4.200.577) into the extention it says: 'the password manager app is not running', also after reinstall the extention in the browser. passwords autocomplete, always works okay. Any…
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New F-Secure and "One License/One Device"
We are a family of 2 adults and 4 kids. Our familys typical Windows computer has one admin account (security, you know? for installing stuff etc) and _several_ normal user accounts ( Dad, Mom, kid1, kid2 ..) We have several computers and even one Macbook. Some user accounts are on multible computers and some are not. We…
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Support for Linux
Overall I'm happy with ID Protection, I've been using it for years so far, and I think the price is worth the product... BUT. I can't understand how is it that there is no Linux Client for ID Protection yet. I do use Linux quite heavily and It's quite frustrating not being able to use it. I've tried Wine, but it fails to…
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Bug reports: MacOS desktop app starts by itself + 1 more bug
On MacOS Ventura, the ID PROTECTION desktop app randomly starts by itself a few minutes after closing the app. Bug: After initially closing ID PROTECTION macOS desktop app, the application starts itself in a few minutes. Expected behaviour: I can manually pick when I want to launch the app, and it does not launch at other…
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ID monitoring & OTP and other feature suggestions
I appreciate the fact that you have detected sites that have accidentally leaked my account password. But now there are two problems: The first one: The website that leaked my account password no longer provides a member login system, nor does they have a member database. The second one: leaks from unknown websites, which…
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OneDrive Sync issues
The following error message appears in the task bar in windows 11. OneDrive – Personal Sync issues F-Secure ID PROTECTION. Ink No access permissions to the item. It appears that you do not have access permissions to the item. Ensure that you have the right permissions to allow the item to sync. Could you please help me…
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New F-Secure Total Application Launch and Community Updates
Dear F-Secure Community, We wanted to let you know about some exciting changes we've made to the F-Secure Community page. We've updated the look and feel of the page, and we're thrilled to announce the launch of our new application, F-Secure Total! This new application provides comprehensive protection for all your…
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*URGENT*IMPORTANT*
Hello, Free tool to scan breached data on web/dark web shows my Sensitive data ( such as e-mails and passwords ) are breached February 2023 , Raccoon Stealer Breach. Other than F-Secure ID Theft Checker, No free or Paid compromised data checker shows no information about this. I'd like to learn more about this. How…
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Login pages not open password pank
When trying login some web page, I get the fingerprint scan to open id pank. Unfortunately after scanning fingerprint succesfully, bank does not open, and asks again fingerprint. Endless loop.. However when I open idprotection app, then fingerprint works and password pank opens