F-Secure software wants me to login

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JMcKenzie
JMcKenzie Posts: 4 Observer
edited March 1 in F-Secure Total

I have the F-Secure app installed on my desktop running Windows 10 (latest version). Starting yesterday, I found I'd suddenly been logged out of the app and can't log back in. I keep getting the error message: "Sorry! Could not connect. This could be due to our servers being busy or our awesome technicians are making improvements to them. Please try again in a few minutes." I've waited and tried again, but to no avail. All that happens is that I get an email about a new login attempt.

Any suggestions appreciated.

Why doesn't F-Secure have an email address for support? Who has time to call for help and wait for assistance? Chat isn't even available...

-John

Accepted Answer

Answers

  • JMcKenzie
    JMcKenzie Posts: 4 Observer
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    The error now includes:

    Include this code in your support request to help us resolve the issue: 0000-226218cf7b68f0f5

  • Ville
    Ville Posts: 680 F-Secure Product Expert
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    We have identified the problem and are working on a server side fix.

    Ville

    F-Secure R&D, Desktop products

  • Soulsearch
    Soulsearch Posts: 1 Observer
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    Hope the fix includes me. If not I have four codes I can offer.

  • Firmy
    Firmy Posts: 1,737 Community Manager
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    Hello @JMcKenzie @Soulsearch

    Welcome to the F-Secure Community. Thank you for your post and comment.

    I'd like to check with you if you were able to log in and activate your subscription. Has the issue been resolved?

    If you need any more help or have questions, please don't hesitate to reach out.

    Thank you, and have a great day.

  • JMcKenzie
    JMcKenzie Posts: 4 Observer
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    Yes, thank you. It is working again. Kiitos paljon.

This discussion has been closed.