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fsscan.exe --quick not working since update to 19.0
Hello. I'm using F-Secure Safe on Windows 7 and have created some tasks to be run under the Windows scheduler: 2 task running weekly (at night time). The "Action" is: ...fsscan.exe --sched 1 task executed when I use any account for the first time for any day. The "Action" of the task is: ...fsscan.exe --quick The idea of…
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Subscription code?
After settling the payment for F-Secure Software online, I got a confirmation but no code! How I will get this code for activation? Strange organization. No possibility to contact selling administration. It's not worth to discuss in a forum. But where else? Thanks for some delighting ideas. Thomas.
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No masterpassword and recovery code. Tried re-installing but no luck. At a loss...
Hi! I installed ID-protection on my mac yesterday. Tried what I thought was my masterpassword but no luck. I don't have a recovery code and can't create one since I can't get in. Uninstalled and re-installed I don't how many times, doesn't work.. Installed it on my iphone and it works immediately.. The masterpassword on my…
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ID protection don't start on IOS 16.2 (20C65) iphone 13 Pro
The ID protection crash, when try face verification, also tried the master password, my registration from fsecure-Key to ID protection is gone. I have got no emails from F-secure about this matter. Today I registered my account again, to manage to send this message. The phone support does not answer. What should is…
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How long does F-Secure take to process submitted malware samples?
Hello everyone, I have submitted two undetected backdoor malware samples to F-Secure via the Submit-a-Sample page on 9 February 2023. The submission numbers are XXXXXXXX and XXXXXXXX. However, it has been almost a month and I still have not received any reply from them. From my previous experience, I also noticed that…
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still can not quarantine the virus ...
Hi F Secure ~ I am just a End user from Taiwan. have a question hope ur team can give me a solution. I bought F-Secure "Total" , and try to protect my laptop avoid virus~ I just wondering know , how to handle this problem as beow: after I install the software than scan my laptop and harddisk it shows has a virus here and…
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Internet Security renewal.
When renewing the subscription for my Internet Security it starts from that moment. Why does it not follow on from the expiry of the current version? I have lost 2 months over the last 4 years! I have had a 2 year 3 device subscription for many years. I am sure this didn't always happen.
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OpenVPN config for routers?
Hello Is it possible to use a Freedome subscription with an OpenVPN router? What would be the configuration? Thank you.
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Abo Abgelaufen
Hallo , sobald ich meinen Computer starte - erscheint F Secure abgelaufen ???? meine Ref Nr. xxxxxxxxx gültig bis 10. 2023 ich verstehe das nicht, bitte um Klärung Mit freundlichen Grüßen Gxxxxx Kxxxxxx Edit: PII removed
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Failed update Win7
I've recently updated my VPN( only this one), since my older Win 7 no loger is compatibel with your antivirus. But however it worked fine until I've updated it( didn't remember wich version), but it was aprox Friday last week. But since I' ve updated I can't use my internet connection- all what I've get is an error message…
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I have licences for F-Secure and other similar software and many devices what's best to do?
Should I ditch others in favour of f-secure for all or have all on everything or a combination? I have laptop MS 10 Desktop MS 10 iMac, iPad, iPhone x2 Android x 2 and MS phone. Do scanners interfere with each other or is that old school stuff, like me lol? I'm retired now but was once in charge of installing and…
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Mac installation file not recognized, says no app found
I have downloaded the file multiple times, and it says no app found. when I search the app store it says the app is not currently available in my region or country (Canada). but I had no problem putting the app on my iPhone?
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PLEASE
I'M LOSE ALL MY PASSWORDS. THE APPLICATION DOES NOT OPEN ON MY IPHONE FOR OVER A WEEK, PLEASE FIX THIS ERROR. SINCE THE UPDATE. WITH THIS 6.3 UPDATE, IT'S NOT WORKING IN IOS SYSTEM. PLEASE, REVIEW WHAT'S GOING ON!! THANKS
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ID protection app is crashing when opening iOS
Me and my family members have all ID protection app installed in our iPhones. Since last week the app keeps on crashing every time we try to open it. I managed to get it recovered by uninstalling and syncing back from another device. However this will not work from my wife and kids because they don't have the ID protection…
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App no longer working on iPad Pro
After returning from vacation, I find the app crashes as soon as the touch ID is recognised. Is this a known problem? John
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ChromeOs (full support)
Can we expect full ChromeOs support for Total products in the near future?Exspecially autofill option in ID-protection would be usefull..
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Geen box ?
Hello ! Usually, when I go on bank's website there is a green box to protect it. I am on Mozilla Firefox and get F secure protection on extension. Green box do not appears ! Need help, think I am hack. Thank you
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No Licenses Available?- Despite Purchase - recurring Problem since 2021
Hi, I bought the Freedome VPN service from the F-secure online shop. The MacOS web app constantly shows "no licenses" available despite I have restarted the computer and re-installed the app a few times. The problem has been ongoing since 2021. Have to admit, customer service is awfully - non-existent. No one answers the…
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Subscription activation
So, I am probably just stupid or something? What is the Subscription Number, considering that NONE of the numbers provided are accepted, despite having successfully completed the frikkin bank transaction. I actually had to create an ENTIRELY NEW account to even RENEW my subscription??? WTF, there is no Support customer…
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Renewal has lost previous paid for license period
Hi, I paid & renewed today several weeks ahead of my expiration as solicited by my software but instead of setting my new start date to when my existing license expired, the system has set my renewal date to today so I have lost the license period I have previously legitimately paid for. This is grossly unfair.
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Spectrum Router
We want to -purchase the best spectrum router. Do you have any idea which is best? By I have few ideas in my mind according to the geek cart.
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Italian server (XX.XX.XXX.XX) totally unreliable
Hello, after almost 2 years since my first post on this subject (https://community.f-secure.com/en/discussion/comment/127294) and many reports sent from the Freedome app, the Italian server not only hasn't been fixed but it became almost useless! I am *very* annoyed. 1) Apple App Store doesn't work at all; 2) Instagram,…
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Freedome
What is the difference between your FREEDOME and your PRIVACY VPN? Both are possible? Why is Privacy VPN showing up even when I have Freedome installed and active? Why do you have two kinds of VPN??
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Running F-Safe natively on Mac Min M2 Pro
How soon can we expect a Rosetta-Free F-Safe release?
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2 FA Codes deleted by mistake
Hi, Can you please help me to reset my beta account, i lost my 2fa codes to acess my account :( Kind Regards, Filipe
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Renewal Help
I keep getting asked to renew my F-Secure. Every time I click renew it tells me it has been renewed. But I keep getting notifications and emails telling me I need to renew before it runs out. I'm stuck in an endless loop. I tried calling, it rings once then disconnects. I am in the United States calling +1 xxxxxxxxxx I…
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Beta account getting logged out
There was a problem in server migration that resulted in beta clients getting logged out from their accounts. You also can not log back in right now. We are investigating the issue.
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internet browsing-email problems
Hi I have an account with Spectrum and i am having trouble with microsoft edge and my emails. I have the F Secure added onto the browser. how can i check to see if everythingis setup correctly.
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Metabase doesn't work with Freedome
We're hosting metabase ourselves in AWS - all other VPN providers tried including Tunnelblick and NordVPN work fine, with Freedome unable to access the site, can't establish a secure connection. Any tips?
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Uninstall FREEDOME on Mac
Now I have the new F-secure TOTAL installed on my MacBook. But the prior installation of FREEDOME is also starting up independently from TOTAL. If I close this FREEDOM the VPN on TOTAL is also closing. How to uninstall FREEDOME?
