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Standalone ID Protection reaching End of Life
Hello Cybersecurity Enthusiast, It is with a heavy heart that we share the news of the standalone F-Secure ID Protection reaching its end of life after May 22nd, 2024 😢. This decision means that these products will no longer protect your devices or receive updates beyond this date. However, we have been hard at work to…
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Welcome to Our New Community Homepages
We're thrilled to introduce the new and improved homepages for our Community, English forum, and Finnish forum 🎉 Why the Change? We wanted to enhance your experience by making it smoother, faster, and more user-friendly. With easier navigation and quicker access to important resources, you'll find answers and engage with…
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New Router Checker Tool is Here!
We’ve just launched a brand-new Router Checker tool, and it’s live now on F-Secure’s Free Online Tools 🎉 It’s super easy to use – just visit the link below, and in a few clicks, you can check your router’s security status to make sure your network is safe. 🔗 Try the Router Checker now: What it does: Helps you find…
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🛡️ Protect Your Money & Data – Tax Scams You Need to Know 💰🚨
With less than a month until the tax filing deadline, scammers are ramping up their efforts to steal money and personal information from unsuspecting taxpayers. Don’t let them trick you! At F-Secure, our threat intelligence experts track emerging scams year-round, and tax season is one of the busiest times for…
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📢 Scam Spotting Challenge
Hello, F-Secure Community Members, In honor of Scam Awareness Month, we’re excited to launch our Scam Spotting Challenge on the community page. This special one-day event will give you the chance to enhance your scam detection skills, share knowledge, and compete for exclusive rewards. [COMPLETED] 🔍1st Scam Spotting…
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🚨 Cyber Help Week is Here 🚨
As part of Scam Awareness Month, we’re starting Cyber Help Week in the F-Secure Community. This week, we’ll focus on how to protect yourself from scams and improve your online security. All content will be posted in this thread, so check back daily for updates. What’s Coming Up: Oct 8: Key articles on how to spot scams and…
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Scam Awareness Month: Introducing Our New Scam Protection Feature!
Imagine this: You’re browsing the web, maybe shopping for a new gadget or reading an article, when suddenly you get an email that looks just like it’s from your bank. Everything seems legit—the logo, the message—but something feels off. This small gut feeling could be the difference between staying safe and falling for an…
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Update: Support Articles Now in the Knowledge Base
Hello, Community Enthusiasts. We’re excited to share that all our Support Articles have been successfully transitioned to our new Knowledge Base, designed to enhance your user experience. 1. Why We Made the Change This change ensures that you have access to the latest news and information, empowering you with the most…
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Standalone Freedome VPN reaching End of Life
Hello Cybersecurity Enthusiast, It is with a heavy heart that we share the news of the standalone F-Secure Freedome VPN reaching its end of life after May 22nd, 2024 😢. This decision means that these products will no longer protect your devices or receive updates beyond this date. However, we have been hard at work to…
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F-Secure Total beta - FSProtection changes in communication
We are now making changes on the beta community and feedback handling for your benefit. We do not have any more beta.f-secure.com portal after first of August. Feedback wont be requested separately until in form of new survey. Please file bugs by sending email to beta@f-secure.com or posting a comment here at our…
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📣 Introducing Query Suggestion and Preview: Enhancing Your Search Experience!
📢 Announcement: Query Suggestion and Preview in Search Box Hello, wonderful F-Secure Community members! We are thrilled to announce a new enhancement to the F-Secure Community search feature! Starting today, you can enjoy the benefits of query suggestion and preview, making your search experience even more efficient and…
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Community Badges
Dear esteemed members, We’re excited to announce that you can now earn Badges when you participate in the Community and these contributions can reflect on your profile for you and others to see. To view them, simply click on your Avatar in the top right corner, then click on the bigger image of the Avatar. This will lead…
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Get on board. Get recognition. Get on the Leaderboard!
This is to inform you that the Leaderboard widget, a widget that displays top-performing members, has been enabled on the Community. You can view that on the landing page or on either the English and Finnish pages https://community.f-secure.com/ or https://community.f-secure.com/en https://community.f-secure.com/fi The…
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Freedome VPN not working
Hey , I formatted my MAC os computer. I downgraded Monterey from mojave version. While it works fine in the Monterey version, Mojave also stays on this screen and does not improve for hours. I remember making some network settings in the Monterey version, but the program prompted me. I tried many different locations.
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F-Secure Business is now WithSecure™
Introducing WithSecure™ For more than 30 years we’ve worked with partners and customers, shoulder-to-shoulder to take on every threat that the customers have faced. We needed a new brand that reflects the distinct identity of our B2B offering and helps better meet the needs of our customers. The name WithSecure™ puts good…
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Category Following & Notifications
Dear Community members, The Category Following and Notification features allow you to be notified when content you are interested in is posted. Now you can get notified on time so you can respond to posts in a timely manner. Notification Preferences Options Follow: This option will allow you to follow the category without…
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Using the Community Search feature
This post will provide detailed information on how to use the Search feature in the F-Secure Community effectively. You can search for discussions or articles of interest using the Community Search. Where to Search You can find the Community Search in 2 locations: In the hero banner on the Home page And in the header of…
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The F-secure VPN for Android Smart TV and my Windows laptop are not equivalent.
I can view more foreign TV-channels through my laptop than my Android smart TV. For example, Belgian RTL, Swiss SRF and parts of Swedish SVT are blocked by Android but can be seen through the laptop VPN. Why is this?
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Excessive dns query from endpointprotection.exe
Hello, just noticed my mikrotik's dns cache is overloaded. After added log find out dns lookup spam is from F-Secure\TOTAL\epp\Endpoint Protection SDK\endpointprotection.exe Looks like it makes dns requests for every connection not only outgoing but incoming too. For incoming it requests reverse lookup dns. How to solve…
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Come accedere a Infostrada Security su un nuovo computer?
Sono abbonato a Infostrada Security, pago il canone sulla fatturazione mensile di Wind tre. All'apertura dell'applicazione appare una schermata di accesso per l'inserimento delle credenziali di cui non mai avuto prima d'ora, ho soltanto i codici di accesso già utilizzati in altra occasione di sostituzione del computer
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Why VPN is not working after Total renewing?
After renewing my Total subscription, the VPN is not working and it has been "Loading... Please wait." for several hours now. I have also quit F-Secure and restarted it a few times without any help. Total 25.3 MacBook Sequoia 15.4.1
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Can't connect to the VPN on the iPad 16.7.10
On my iPad running iOS 16.7.10, the VPN connection doesn’t start. The app opens, but no connection is made. Other devices work fine. Can you confirm iOS 16.7.10 is still supported?
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Changing from WLAN to phone network or vice versa not working
The problem is, that when changing from home WLAN to public phone network, the VPN does not connect automatically. It needs to re-connect manually (switch off and on). The same happens when switching back to home WLAN. Also, where did the 'trusted network' go from Android app, and what is the meaning of the different VPN…
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Virgin customer discount
I have seen the renewal offer for Virgin customers 2 years subscription for £44 how can i claim this my renewal starts 25th April
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It says my Server Cloud is Disconnected, how do I reconnect it?
My subscription is valid, but says I am not protected. Everytime I click to Update it shows failed and the Server Cloud is Disconnected. I cannot find in the help section how to reconnect the Server Cloud. Can someone kindly tell me what I need to do? Thank you.
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android phone + F-Secure Ziggo + Rabobank app will not work since 2 weeks
Safe Online on Android (new phone) (already reinstalled) in combination with the RABOBANK app works with mobile data but not on Ziggo Wi-Fi. It does work on other providers' Wi-Fi. What can i do to get the app working?
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Is 'Avira Endpoint Protection' part of F-secure? How to get rid of its nuisance?
Please refer to this question in Dutch (translate). https://community.kpn.com/online-veiligheid-25/hoe-kom-ik-van-avira-endpoint-protection-af-634039
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F-Secure host (Restricted) service cause big UDP protocol problems
Hi, Recent updates have caused huge problems by customers using F-secure. UDP communication is blocked and immediatly when the F-secure service is turned off everything is working again. Please act quick to solve these problems. Kind Regards, Arno
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Update Probleme
Hallo, seit einem Update habe ich immer wieder das Problem das, das Device Datenbank Update mit einer Fehlermeldung abschließt. Neustart und alles weitere bringen nicht. Ein Neuinstallation bringt nur für einige Tage ein Linderung bis der Fehler wieder auftritt. Beim Support piept es irgendwann am Telefon und die Leitung…
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False Positive – Genome VST3 detected as "TR/Crypt.OPACK.Gen"
Hello, We would like to report that once again, our software Genome — specifically the VST3 plugin — is being falsely flagged as a Trojan by your antivirus engine, identified as "TR/Crypt.OPACK.Gen". This detection occurs immediately after installation, leading to the file being quarantined automatically, which prevents…
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latest vpn update with hydra works for a bit, then internet dies...
On 7 april 2025 I installed latest vpn update (f-secure oneclient (x64) 6.1.407) on my win11 pc, and was using internet with hydra protocol in the evenings. Each of the 2 nights since the update, while I was asleep, my internet stopped working. The first time it even crashed my firefox browser, which left a bug report…
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FS Protection macOS releases (2025)
Beta releases for macOS during 2025 will be posted under this continuous thread.
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Inter i5 Mac - Sequoia 15.4 - Libre Office very bad perfomance
Hi, It seems that F-Secure Total v. 25.3 (64654) on Mac is totally ruining performance for Libre Office v. 25.2.2.2. When I temporarily disable scanning on Total, performance is ok. When scanning is back performance degrades heavily: e.g. selecting text box in Impress takes 3..4 secods, same for simply changing the slide…
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Browsing Protection off on iOS version 18.4
This discussion was created from comments split from: 25.2 Reputionicon in Safari only when user is logedin at fsecure?.
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Tracking-protection and adblocker gone from Android version
I have F-secure Total and after the VPN update that added the Hydra protocol I no longer see the options to enable tracking protection and adblock. Have these settings been removed? I get more ads in Chrome after enabling VPN than without VPN now...
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Problem with update Device Protection
The device protection update has been hanging around for a few days. I have reinstalled the f secure program and there is still this problem. In windows settings the f secure program is not detected, only windows defender. Manual scanning with the program is also not possible, it appears that the engine update is in…
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Using my F-Secure Total 7-seat licence on a Ubuntu Linux computer
Dear F-Secure team, I am currently using a F-Secure Total 7-seat licence on a variety of platforms: MSWin10 computers, Android phones, iOs MacBook, iPhone. Due to the very problematic MS policy regarding the availability of Win10 updates after October 2025, I am investigating the option of migrating these Win10 machines…
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Current update of F-Secure causes problems with udp communication
Hi, i use a VR Headset Meta Quest Pro with steam as PCVR, with streamer steamlink, trying to play VRChat with Face- and Eyetracking via VRCFT software. Communication between the affected modules runs between udp-port 9015/9016 and 9000/9001. But with an update of F-Secure about one or two weeks ago, FT/ET no longer works…
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How to Whitelist a file?
I'm developing software using Flutter and Dart in VS code, Windows. F-secure is driving me around the bend. It blocks dart.exe because of : Drop.Win64.RoamingSelfRun.2750 It's NOT infected. I was installing flutter a week ago, and I spent a day faffing around with f-secure, trying to make it allow the Dart.exe. It said it…
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Suggest adding program ettings export function
Includes ID Protection, Password Vault, Managing excluded applications/folders, blocked websites manually Recently, We have often encountered updates or program upgrade failures. It is recommended to add a way to export settings, so that program errors can be corrected or the device can be transferred as soon as possible.…
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Multiple Vaults on Same Device
I would like to have two vaults. One for work that synchronizes in my work PC and one on my home PC, but I would like to access both on my phone without needing to combine the data
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F-Secure won't load on startup
Hi, F-Secure on my laptop has started playing up and won't load when I start the machine. It was running fine and then F-Secure updated and now I keep getting a message saying the machine needs to restart. I'm running Windows 11 and the latest version of F-Secure Total. Any help would be amazing. Thanks.
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Network Problems with Version 25.3
We have Network troubles with two of our F-Secure Installations after they update to 25.3 The first blocks an Fingerprint Sensor operating over network The second blocks the communication between a Software running on multiple PCs It worked before the Update, and not even disabling every setting in the F-Secure App makes…
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Endpoint Protection Service
I have a process using most of my cpu called Endpoint Security Service It resides inside the F-secure folder I cannot stop it or delete the .exe file. Its icon is a red basdge outline (so not a usual F-secure icon) Id it really part of F-secure, or have I been infected? If part of F-secure how can I stop it using all of my…
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Bank Protection Unstable with version 25.3
Bank Protection Unstable with F-Secure TOTAL version 25.3 Does Not Help to de-activate and then re-active via F-Secure App Bankskydd - Bank Protection (inställningar - Redigera Inställningar in Swedish) for ASUS E510 Win 11 Laptop Maybe it's related to Device Protection 1.0.2503.5246 loop Install even today 2025-04-18…
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PGL Website Slow – F-Secure Impacting Speed?
Hey everyone, My client’s website, PGL, has been slower than usual lately, possibly due to F-Secure’s real-time scanning and web filtering. Has anyone else faced similar issues? The website is https://timhortonsmenus.com/ . Just wanted to share and get some feedback on any related slowdowns.
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How do I "whitelist" an exe that I'm pretty sure is OK?
Just now transferring life to a new W11 box from my old W10 unit. In W10 (with F-Secure) I've been using an Ashampoo screen-grabber for >10 yrs but now F-Secure is blocking installation in the new box because an included file is seen as insecure. I'm pretty sure that this app is OK, but avoiding the blockage seems…
