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🚨 Cyber Help Week is Here 🚨
As part of Scam Awareness Month, we’re starting Cyber Help Week in the F-Secure Community. This week, we’ll focus on how to protect yourself from scams and improve your online security. All content will be posted in this thread, so check back daily for updates. What’s Coming Up: Oct 8: Key articles on how to spot scams and…
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Scam Awareness Month: Introducing Our New Scam Protection Feature!
Imagine this: You’re browsing the web, maybe shopping for a new gadget or reading an article, when suddenly you get an email that looks just like it’s from your bank. Everything seems legit—the logo, the message—but something feels off. This small gut feeling could be the difference between staying safe and falling for an…
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Welcome to Our New Community Homepages
We're thrilled to introduce the new and improved homepages for our Community, English forum, and Finnish forum 🎉 Why the Change? We wanted to enhance your experience by making it smoother, faster, and more user-friendly. With easier navigation and quicker access to important resources, you'll find answers and engage with…
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Update: Support Articles Now in the Knowledge Base
Hello, Community Enthusiasts. We’re excited to share that all our Support Articles have been successfully transitioned to our new Knowledge Base, designed to enhance your user experience. 1. Why We Made the Change This change ensures that you have access to the latest news and information, empowering you with the most…
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Standalone ID Protection reaching End of Life
Hello Cybersecurity Enthusiast, It is with a heavy heart that we share the news of the standalone F-Secure ID Protection reaching its end of life after May 22nd, 2024 😢. This decision means that these products will no longer protect your devices or receive updates beyond this date. However, we have been hard at work to…
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Standalone Freedome VPN reaching End of Life
Hello Cybersecurity Enthusiast, It is with a heavy heart that we share the news of the standalone F-Secure Freedome VPN reaching its end of life after May 22nd, 2024 😢. This decision means that these products will no longer protect your devices or receive updates beyond this date. However, we have been hard at work to…
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F-Secure Total beta - FSProtection changes in communication
We are now making changes on the beta community and feedback handling for your benefit. We do not have any more beta.f-secure.com portal after first of August. Feedback wont be requested separately until in form of new survey. Please file bugs by sending email to beta@f-secure.com or posting a comment here at our…
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Legacy F-Secure Internet Security & Anti-Virus reaching End of Life
Hello F-Secure users, We are sad to announce that the legacy F-Secure Internet Security (which was available on Windows only and activated via subscription code) and Anti-Virus is reaching their end of life. What does this means? These products will no longer receive any updates after Dec 1st, 2023. We know this may be…
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📣 Introducing Query Suggestion and Preview: Enhancing Your Search Experience!
📢 Announcement: Query Suggestion and Preview in Search Box Hello, wonderful F-Secure Community members! We are thrilled to announce a new enhancement to the F-Secure Community search feature! Starting today, you can enjoy the benefits of query suggestion and preview, making your search experience even more efficient and…
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Community Badges
Dear esteemed members, We’re excited to announce that you can now earn Badges when you participate in the Community and these contributions can reflect on your profile for you and others to see. To view them, simply click on your Avatar in the top right corner, then click on the bigger image of the Avatar. This will lead…
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Get on board. Get recognition. Get on the Leaderboard!
This is to inform you that the Leaderboard widget, a widget that displays top-performing members, has been enabled on the Community. You can view that on the landing page or on either the English and Finnish pages https://community.f-secure.com/ or https://community.f-secure.com/en https://community.f-secure.com/fi The…
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Freedome VPN not working
Hey , I formatted my MAC os computer. I downgraded Monterey from mojave version. While it works fine in the Monterey version, Mojave also stays on this screen and does not improve for hours. I remember making some network settings in the Monterey version, but the program prompted me. I tried many different locations.
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F-Secure Business is now WithSecure™
Introducing WithSecure™ For more than 30 years we’ve worked with partners and customers, shoulder-to-shoulder to take on every threat that the customers have faced. We needed a new brand that reflects the distinct identity of our B2B offering and helps better meet the needs of our customers. The name WithSecure™ puts good…
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Category Following & Notifications
Dear Community members, The Category Following and Notification features allow you to be notified when content you are interested in is posted. Now you can get notified on time so you can respond to posts in a timely manner. Notification Preferences Options Follow: This option will allow you to follow the category without…
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Using the Community Search feature
This post will provide detailed information on how to use the Search feature in the F-Secure Community effectively. You can search for discussions or articles of interest using the Community Search. Where to Search You can find the Community Search in 2 locations: In the hero banner on the Home page And in the header of…
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[DeepGuard] TeamID in rules no longer work
Hi Dev team, With the newest release Version 19.8 (63381) I found that TeamID in rules are not working properly in strict mode. For example, I only allow apps with TeamID UBF8T346G9, which is Microsoft-Apps that can read/write .xlsx file: allow suffix ".xlsx" "/ via any" rw "" "UBF8T346G9" ; Microsoft This works in…
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F-Secure Needs to Make an Official Announcement Regarding All the Changes in v19.9 = Avira
The leadership at F-Secure needs to provide a detailed answer regarding all the changes in Windows v19.9. From beta tester screenshots it is clear that F-Secure is no longer going to be F-Secure; it is going to be Avira. DeepGuard has also "silently" been replaced with Avira's behavioral analysis. So what is happening at…
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How do I go "online"?
How do I get "online" with F-Secure????
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F-secure protection randomly stopping on Android
I'm told that "Chrome protection could not connect to accessibility services. Please try switching the service off and on again." Sometimes it is off, sometimes it isn't but doing an off/on starts protection again, until it stops the next time. Also, the F-secure accessibility shortcut button is dimmed out.
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Helmet.fi pages not opening
I use F secure Total (previously Safe?) to protect my kids phones My kid can't visit Helsinki library pages via safe browsing (Helmet.fi and related pages). How could this be fixed or how could I disable the sage browsing (tried to do it but did not seem to work).
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An error has been encountered and the device needs to be restarted for protection to take effect
An error has been encountered and the device needs to be restarted for protection to take effect。After restarting, it still doesn't work。 PII: FSDIAG removed
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on opening F-Secure it says I am NOT online
You have not been "online" yet
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F-Secure blocks internet on WiFi network switch macOS Sonoma
F-Secure seems to block internet access at least for browsers (Safari, extension installed; Firefox, extension not installed) when my Macbook switches from a secure known WiFi network to another (home → work). I just installed F-Secure (Version 19.9 (63790)) on macOS Sonoma 14.6.1 and found this behaviour. Connection is…
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windows 10
hy everybody ! windows 10 support will soon end next year 2025. in case you cannot switch to windows 11, you will no longer receive windows safety updates. my question is about this new situation : if I do not receive safety updates, what will be the risk ? And, F-SECURE protection, in that case, would it be sufficient ?…
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Security application not found
Hello. After my F-secure total updated itself to version 19.6 browser extensions in Firefox and Edge stopped working. Extensions seem to have version 5.7.21. I have re-installed extensions but still they do not work. What should I try next?
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FS Protection PC releases
We are trying something new. Instead of creating a new thread for every version, we will keep posting all beta releases for Windows under this thread as a continuous thread.
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Import CSV from LastPass
When I try to import a CSV file from Lastpass into the F-Secure password vault, I get an error message: “Import failed. Please refer to the log file for details.” What should I do?
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F-secure Total Reinstalation.
VPN hasn't been working for over a week. Advice was to uninstall then reinstall. Uninstalation was straightforward, but I can't find out how to reinstall on the same laptop. Any advice?
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Great News: Email Digest is Here!
Dear Community Members, We are happy to announce that we have set up a new Email Digest! This weekly email will help you stay updated on all the latest conversations, announcements, and events in our community. What You Will Get: Highlights: A summary of the most important posts and replies. Activity Updates: News about…
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"Green frame" for banking protection missing
Hello, Since about two weeks I am no longer getting the green frame when I am accessing a banking site. Both the browser (Firefox 132.0.2, but it happened with earlier versions, too ) and the extension (5.7.21) are up to date. I have already tried the steps as advised in this link (in Finnish) without effect. I have then…
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F-Secure Discontinuing DeepGuard, Protections to be Replaced by Avira Technologies
There is a rumor that DeepGuard and other protections are being discontinued and being replaced with Avira technologies. Is this true? What are the EXACT changes in protection features that are expected beginning with version 19.9 forward?
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Issue Report - 19.6 F-Secure Internet Security - Banking Protection - Breaks VPN\Internet
F-Secure Internet Security v19.6 > Banking Protection Windows 11 23H2 Mullvad VPN I can reproduce this issue at-will every single time on any website that activates F-Secure Internet Security > Banking Protection: 1. System is configured to always connect to internet via Mullvad VPN network interface (this VPN must be used…
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Freedome Internet connection keeps breaking.
Websites not always loading and having to refresh to open it, otherwise it may take 20 sec. I have problems with chess.com pairing, not always working, they said connection issues. Sometimes I get disconnected mid game and have to turn freedome off. YouTube videos suddenly stop loading. Everything works if I just turn it…
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Browsing Protection affects LinkedIn
The Browsing Protection Firefox addon is making my LinkedIn profile excruciatingly slow. (Screen shot has a blank screen because I've scrolled down to the bottom of the page and it's trying to load more posts.) The prompt is asking me to disable the browser extension. Is there anything F-Secure can do about this or should…
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Password Manager browser extension UX/UI
I am using the Password Manager for a few years and there are a few things I would suggest to be improved/added - minor in terms of technical development, but major in terms of experience, which may be considered in future upgrades: Larger or automatically resizable popup containing the stored credentials on a website. The…
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Peruutus
Olen yrittänyt useita kertoja peruuttaa jatkuvan tilauksen. Joka kerralla saan ohjeiden mukaista peruutusta yrittäessäni huoltoilmoituksen, enkä saa prosessia jatkettua. En tarvitse ylimääräistä suojaa, laitteeni on suojattu muuta kautta. Mikäli en saa järkevästi nyt peruttua (ilman ylimääräistä linkkiseikkailua) otan…
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What to do if my VPN breaks down every now and then
my VPN breaks down without any signal. Resulting in no access to the internet. What can I do to get rid of these interuptions. I have a Mac/iPad/iPhone and the cut off happens with Safari, Chrome, Firefox etc. Thanks for a suggestion.
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[COMPLETED] 🔍2nd Scam Spotting Challenge: SMS Edition🔍
We’re excited to bring you the 2nd Scam Spotting Challenge—and this time, we’re shifting our focus to SMS scams 📱 Scammers are constantly evolving their techniques, and SMS has become one of their go-to methods to trick people into clicking on malicious links or sharing sensitive information. Challenge Details: 📅 Open…
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VPN too laggy/slow to use
VPN has been extremely slow for the past days. I have to load most pages at least twice before the website loads at all, videos are impossible to watch. I can basically only use internet when I turn VPN off. Is there anything I can do?
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Renewal notice on Freedome
This discussion was created from comments split from: Standalone Freedome VPN reaching End of Life.
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Update the new licence on the device which is coming insted of the laptop that install first F-secur
We are going to get A new laptop because we cannot anymore update Windows 11 to our old laptop where is Windows 10. The old laptop is the device where we have install our first F-secure Total. We have 5 license and those all is in using. Guestion: When we have get A new laptop I think we are updating F-secure As follows:…
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How do I get my money back?
The provided VPN service is ridicilously bad. I mean, about half the time I attempt to use my iPad, iPhone or Mac, the network is unvailable. I also see (in pad) the VPN indicator flashg every once in a a while. Connections are fine: everytihg works when I turn off the VPN. Sometimes the connections might work fine, for a…
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my.f-secure.com,renewing substrictions as a self-service
Q: What are the criteria that must be met in order to renew orders (when the old ones expire) in the my.f-secure service as self-service in order to: the number of devices can be reduced (number of licenses) For the follow-up order, you can freely choose the licensed products and quantities (e.g. 3 F-Secure products: 1…
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Is it just me or is the VPN insanely slow ?
I am trying to watch crunchyroll from Japan trough a VPN in Europe but no matter which Server I try I only get about 1mbit at best when doing a speed test while being connected to any of the European servers .... The Asian ones are like 20mbit which would be sufficient but don't work with crunchyroll. its the only thing I…
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[COMPLETED] 🔍1st Scam Spotting Challenge: Phishing Email Edition🔍
Think you've got a keen eye for spotting scams? Test your skills with this week's Scam Spotting Challenge. The focus is on phishing emails – those suspicious messages designed to trick you into giving away sensitive information. Challenge Details: 📅 Open Until: November 8th, 06:15 GMT 💬 How to Participate: Examine the…
