-
Standalone Freedome VPN reaching End of Life
Hello Cybersecurity Enthusiast, It is with a heavy heart that we share the news of the standalone F-Secure Freedome VPN reaching its end of life after May 22nd, 2024 😢. This decision means that these products will no longer protect your devices or receive updates beyond this date. However, we have been hard at work to…
-
Standalone ID Protection reaching End of Life
Hello Cybersecurity Enthusiast, It is with a heavy heart that we share the news of the standalone F-Secure ID Protection reaching its end of life after May 22nd, 2024 😢. This decision means that these products will no longer protect your devices or receive updates beyond this date. However, we have been hard at work to…
-
Unable to Activate Safari Browser Extension on iOS 17.4.1
Hello F-Secure Community, We've recently received a report regarding an issue with activating the Safari Browser extension on iOS 17.4.1. A customer has reported that after clicking on "set up" in the F-Secure app and following the on-screen instructions, they are unable to proceed past the point where they need to "Tap…
-
F-Secure Total beta - FSProtection changes in communication
We are now making changes on the beta community and feedback handling for your benefit. We do not have any more beta.f-secure.com portal after first of August. Feedback wont be requested separately until in form of new survey. Please file bugs by sending email to beta@f-secure.com or posting a comment here at our…
-
Legacy F-Secure Internet Security & Anti-Virus reaching End of Life
Hello F-Secure users, We are sad to announce that the legacy F-Secure Internet Security (which was available on Windows only and activated via subscription code) and Anti-Virus is reaching their end of life. What does this means? These products will no longer receive any updates after Dec 1st, 2023. We know this may be…
-
📣 Introducing Query Suggestion and Preview: Enhancing Your Search Experience!
📢 Announcement: Query Suggestion and Preview in Search Box Hello, wonderful F-Secure Community members! We are thrilled to announce a new enhancement to the F-Secure Community search feature! Starting today, you can enjoy the benefits of query suggestion and preview, making your search experience even more efficient and…
-
FS ID Guardian for PC Releases
Release 5.3.1184 (5.2 beta 1) New features: Edge support, i.e. added Edge browser extension and install button for it in settings UI. Added Edge support to password import. Improvements: When installing browser extension, extension store is opened in corresponding browser. Improved onboarding (registration) UIs by taking…
-
📢 Important Announcement Regarding TunnelCrack VPN Leak
Hello our valued Community members, We hope you're all doing great and staying safe online. We've got an important update to share with you today that falls under the serious category. Your security is our top concern, and we want to keep you informed about the TunnelCrack VPN Leak. We are pleased to share that our…
-
Community Badges
Dear esteemed members, We’re excited to announce that you can now earn Badges when you participate in the Community and these contributions can reflect on your profile for you and others to see. To view them, simply click on your Avatar in the top right corner, then click on the bigger image of the Avatar. This will lead…
-
🌟 Join the F-Secure Quiz Challenge on June 15th, 2023. Win Exciting Prizes🏆
📣 Attention F-Secure Users. Join our exciting online quiz session starting from June 15th, 2023, at 11:00 AM EEST and stand a chance to win prizes. We're excited to announce a fun quiz event about the new F-Secure Total that will give you a chance to win fantastic prizes. Get ready for a daily dose of quiz excitement.…
-
FS Protection for Mac 19.2 releases
FS Protection for Mac 19.2 releases will be posted under this thread.
-
New F-Secure Total Application Launch and Community Updates
Dear F-Secure Community, We wanted to let you know about some exciting changes we've made to the F-Secure Community page. We've updated the look and feel of the page, and we're thrilled to announce the launch of our new application, F-Secure Total! This new application provides comprehensive protection for all your…
-
Important Announcement: F-Secure Internet Security and Anti-Virus Products Reaching End of Sales
Dear F-Secure Community Members, We have an important announcement to share with you regarding F-Secure Internet Security and F-Secure Anti-Virus. After careful consideration, we have decided to discontinue the sales of these products. As of the announcement date, these products will no longer be available for purchase.…
-
The New F-Secure Total app
Hello to all F-Secure users! We are thrilled to announce the launch of our latest product, the F-Secure Total app, on February 14, 2023. This app is designed to provide you with comprehensive, all-in-one security for all your devices. F-Secure Total is a comprehensive security suite that provides complete protection for…
-
Subscribe to F-Secure Newsletter
Hello F-Secure users and readers, I hope you have a good day. The end of 2022 is approaching fast and we will be facing 2023 soon. I hope you all had a great year and let's continue protecting our devices and family. F-Secure is consistently excited to protect users in the fast-developed digital world. Hence, you can…
-
Safe Browsing Extension is now available on Safari for iPhone and iPad
Hello F-Secure users, We are glad to inform you that we have launched a new extension of Safari for the iOS device to provide better protection for all iPhone and iPad users. The new browsing extension can be enabled on Safari; hence, you will be protected when using Safari on your device with banking and browsing…
-
App Security feature dropped from FREEDOME VPN on Android
Hello everyone, We have decided to remove the antivirus feature which is known as App Security FREEDOME VPN for the Android platform on December 12, 2022. This is to align our next mission to provide all-in-one security in 2023. F-Secure will introduce a new face of F-Secure products with AV features, VPN, Browsing…
-
Get on board. Get recognition. Get on the Leaderboard!
This is to inform you that the Leaderboard widget, a widget that displays top-performing members, has been enabled on the Community. You can view that on the landing page or on either the English and Finnish pages https://community.f-secure.com/ or https://community.f-secure.com/en https://community.f-secure.com/fi The…
-
FS Protection mobile app updated to 18.4 with a new look and useful features
Your FS Protection mobile app will be updated with a new look and useful features. Here's an overview of the latest changes. What's new: People & devices view The new People tab lets you manage your protection conveniently in the app. Here are some things you can do in the People tab: Secure more devices Send an…
-
Is macOS Ventura supported?
Greetings, I saw the notice on 18.3 Beta 3 about Ventura not being supported. But I'm also seeing a note on 18.3 Beta 4 noting that the upgrade issue was resolved. So does that mean Ventura is supported now? Thanks! Jason
-
Freedome VPN not working
Hey , I formatted my MAC os computer. I downgraded Monterey from mojave version. While it works fine in the Monterey version, Mojave also stays on this screen and does not improve for hours. I remember making some network settings in the Monterey version, but the program prompted me. I tried many different locations.
-
F-Secure Business is now WithSecure™
Introducing WithSecure™ For more than 30 years we’ve worked with partners and customers, shoulder-to-shoulder to take on every threat that the customers have faced. We needed a new brand that reflects the distinct identity of our B2B offering and helps better meet the needs of our customers. The name WithSecure™ puts good…
-
FS protection mobile clients - new look and feel and features
I am glad to announce that we have new release out at PlayStore and AppStore with the following features: • Totally new modular user interface • Integrated Password Vault • Integrated ID Monitoring • Bug fixes, stability improvements Please spend some time to test it and give feedback using this survey: link. Note that you…
-
Updates & FAQs on Cyber Attacks Relating to Ukraine Invasion
Dear Community members, We at F-Secure strongly condemn the war in Ukraine and feel saddened by the trauma millions of people must now endure. We shall keep providing guidance for customers and partners on how to deal with potential cyber security impact. Please find the latest blogs with updates and FAQs on cyber attacks…
-
Category Following & Notifications
Dear Community members, The Category Following and Notification features allow you to be notified when content you are interested in is posted. Now you can get notified on time so you can respond to posts in a timely manner. Notification Preferences Options Follow: This option will allow you to follow the category without…
-
Using the Community Search feature
This post will provide detailed information on how to use the Search feature in the F-Secure Community effectively. You can search for discussions or articles of interest using the Community Search. Where to Search You can find the Community Search in 2 locations: In the hero banner on the Home page And in the header of…
-
F-Secure Community revamp
Dear F-Secure Community Members, As in line with the community migration to the new platform, we have revamped the look and navigation of our F-Secure Community. You will see visible changes across the community forums. With the revamp, you will again be seeing the navigation menu in the forums side as mentioned in this…
-
Can not get VPN started on Mac with MacOS 14.1.1
Forced to move from Freedom to F-Secure new app and can't get it to start. Just moves toggle to OFF as soon as I try to move it to ON. Also says 'updating' in SETTINGS/UPDATEs and never moves beyond that. Any ideas?
-
Switched from Freedome to F-Secure VPN resulting in problems
After switching from Freedome to F-Secure VPN on my MacOS Sonoma 14.4.1 (Apple M1), I have very slow opening / slow access of websites and web applications. Often even with timeout errors. Sometimes when I retry a second time, the pages etc. appear. Are you working on a solution for this massive performance problem?
-
ID Protection
I tried to update my ID protection, but F-Secure page tells me that I do not have available licenses. So, have I understood correctly the new ID Protection app refresh correctly… I can't use ID Protection with laptop and phone without each having a separate Total lisence? When I bought ID Protection license I could use it…
-
Need to know right away
1.) Is Freedome vpn inside the F-Secure TOTAL or do I need to download Freedome vpn separately? 2.) Whats the direct download link for the Freedome vpn itself?
-
Connect devices greyed out in ID PROTECTION
When I want to synchronize the new F-Secure-app with the ID PROTECTION-app on my iPhone I can't get a sync-code, because the option 'Connect devices' in the ID PROTECTION-app unfortunately is greyed out. It's also impossible to export the passwords, because the option for exporting is missing. I found out that the…
-
F-secure for mac: Update never completes
F-secure version: 19.6 (61923) macOS version: Sonoma 14.4.1 I recently installed F-secure because support for Freedome VPN is ending soon. The installation ran without problems and the VPN seems to be working. However, when I check for updates under Settings > Updates > Check Now the app gets stuck on "Updating" and it…
-
F-secure for mac: Cannot quit application
F-secure version: 19.6 (61923) macOS version: Sonoma 14.4.1 F-secure does not quit after clicking on the Quit command in the Menu bar. Keyboard shortcut (⌘Q) does not work either: I still can see the F-secure icon in the status menus of the Menu bar Even if I Force Quit the F-Secure process via the Activity Monitor, the…
-
F-Secure update for ID-Protection Chromebook
I use ID Protection on Windows, Android and Chrome OS (Chromebook). I was able to upgrade the first two, but on my Chromebook … :-( I think the F-Secure Corp is missing the fact that Chrome OS/Chromebook is widely used and deserves support for the new app. So, when can I get it?
-
Windows 10 uninstall Fsecure
I got this message when trying to uninstall Freedome VPN. In swedish……. Sorry "File not associated to any app……."
-
Windows 11: Freedome replaced by F-Secure
Hello, Yesterday I was summoned to deinstall the Freedome App and to install the F-Secure App instead. The reasons given are not very clear (all of a sudden: end of life?). I have a valid subscription until the end of this year. Anyway, I did as I was told, but I now have two issues: The new programme starts whenever I…
-
Where to download ID Protection only?
I'd like to utilise ID Protection on my work laptop and naturally I don't want a full blown TOTAL package to be installed there. I can't find a download link on myFsecure pages either so where can I get it?
-
Why does F-Secure version 19.4 scheduled scanning no longer work? It worked one time, but not again.
It worked the first time after upgrade 1o 19.4, but not again. There are no error messages and manual scanning works just fine.
-
FS Protection PC 19.5 releases
Release 19.5 beta 1 (5.6.652): Bug fixes: Fixed problem where certain Vault entries were missing password & notes fields data. No data was lost, UI was just not able to show the fields. (PBL-12023) Fixed problem with deletion of multiple passwords in Vault (PBL-12451) Scheduled scanning has been changed to say "Monthly"…
-
Microsoft Edge ERR_TIMED_OUT with VPN active
Since updating Microsoft Edge to Version 124.0.2478.51 (Official build) (64-bit), I am getting ERR_TIMED_OUT errors whilst VPN is active. Firefox is unaffected. Turning off the VPN then loads every site without issue. I am running F-Secure App Version 19.4 (5.5.1190.0) and have the same problem on both my Windows 10 and my…
-
Banking Protection not working for Barclays.co.uk
Since the weekend banking protection has not been working for the Barclays.co.uk website. I used the 'submit a sample' to report the problem, and I am now finding that Banking Protection does enable when navigating to www.barclays.co.uk, but clicking the login for online banking takes you to bank.barclays.co.uk and…
-
New version of F Secure no longer supported for my device
Hi, my device is no longer supported for the new F Secure app. Sony XZ1 Compact with Android 9. So that means, a paid subscriber is locked out from using the paid service for no reason? If thats the case, this will be my last subscription. Especially that I can no longer use the password manager is extremely annoying.
-
Password manager or Password Vault
F-secure for password manager (password Vault) is well installed and worked fine the first time. However, the application locks and cannot be unlocked again, as the code no longer works. How do I unlock it? Is there a bug
-
Android phone security
Hi, I think it would be interesting to see a blog post regarding Android security and manufacturers in overall. This could even go more in-depth about custom roms and their security and the compromises that for example open bootloader might cause. For example, is user data safe on Xiaomi phones? The phones (as with other…
-
FS Protection PC 19.4 releases
Release 19.4 beta 1 (5.5.752): New features: Native 64-bit version is now available. In this beta any new installation on 64-bit Windows will install the natively 64-bit version of the product. In next beta existing 32-bit installations on 64-bit system will be migrated to 64-bit version of the product. Main user interface…
-
High CPU usage in new F-Secure VPN
New VPN has very high CPU usage, up to 12%. Can you do something about it?
-
Autofill not working: F-Secure App Version 22.0.8325633 / Android 14
F-Secure Version: 22.0.8325633 Android API level 34 OS Version: 14 (2024-04-05) Device Google Pixel 6a and Samsung SM-A146P4 Autofill does not work. It used to work perfectly prior to being forced to switch from ID-protection app to F-Secure app. Autofill was enabled in F-Secure app and also in system settings (linked to…
-
VPN protection won't update on Mac Air Sonoma 14.4.1
Hi, I just replaced Freedome on my Mac with the Privacy VPN. The installation went fine and I uninstalled Freedome after that. Now I can start the VPN connection but the security definitions update is just stuck. It says "this can take up to a few minutes" but it's been like this for two days. I've used the computer for…
-
F-Secure ID Protection after subscription ends
Hi, as an F-Secure Total subscriber, I was wondering what happens to my access to ID Protection, and more importantly access to my password vault, once the Total subscription ends and is not renewed. Will I still be able to access the vault as before? Which functionalities will I lose? And is there anything I should do…
-
How to change my e-mail adress?
I have a newe e-mail adress, how can change my old in the new?
-
New VPN app shutting down on its own on Samsung phone
Hi, I've had the new VPN app, which replaced Freedome, on my Samsung phone with Android 12 for a couple of days now. Three times it has happened now that when I pick my my phone and open the screen lock, the VPN is not active anymore (no key icon visible either in the upper right hand cormer). When I open the app, it…
-
VPN not working after update to windows 11 from 10
If i put VPN on my internet freezes and i cant go to any internet page. It used to work fine but after updating my windows to 11 it dont. i uninstalled freedome and try reinstall but it dont reinstall, says something like "install does not support this computer" ( in Finnish language ). For start how can i reinstall it??
-
can you please make the F-Secure TOTAL work on android tv thank you
please becouse is for what i bought the vpn….thanks
-
Constantly losing connectivity on Freedome
Hello, I've used Freedome for 3 years, this past 12 months the service, I must say it, has been absolutely awful. I don't see why I should renew my F-secure subscription for another year. There is nothing that can be done, on F-Secure's end, as no one is going to check the networks just because, I, am having a problem,…
-
How do I get F-secure total to sync with my notepad - unable to use it due to this issue
Earlier today, I reset my notepad as it wasn't connecting with the internet and windows troubleshooter couldn't find a problem. Unfortunately, having done all this, created a big bald patch at the back of my head and boiled my coffee machine dry, I am still at a loss as to how to get f-secure working again. The problem is…
-
I think that the app design is crap to say the least - I now want my subscription refunded
The design of your app defies logic. I have just installed f-secure and been taken to a pop up winf=dow to set up security, vpn etc. There is no option other than to logout for closing this window.If I logout there is a message displays that it will stop all security apps until I login again! It means that my computer has…