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New Router Checker Tool is Here!
We’ve just launched a brand-new Router Checker tool, and it’s live now on F-Secure’s Free Online Tools 🎉 It’s super easy to use – just visit the link below, and in a few clicks, you can check your router’s security status to make sure your network is safe. 🔗 Try the Router Checker now:…
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🚀 Online Scanner 9.0 Now Available!
We’re happy to introduce Online Scanner 9.0, our latest free tool to scan and remove malware from your PC—no installation needed. 🔍 What’s New? Faster & Smarter Scanning Improved engine for better and quicker threat detection. ARM64 Support ⚠️ 32-bit (x86) systems are no longer supported. More Control Over Malware Removal…
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Welcome to Our New Community Homepages
We're thrilled to introduce the new and improved homepages for our Community, English forum, and Finnish forum 🎉 Why the Change? We wanted to enhance your experience by making it smoother, faster, and more user-friendly. With easier navigation and quicker access to important resources, you'll find answers and engage with…
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Standalone ID Protection reaching End of Life
Hello Cybersecurity Enthusiast, It is with a heavy heart that we share the news of the standalone F-Secure ID Protection reaching its end of life after May 22nd, 2024 😢. This decision means that these products will no longer protect your devices or receive updates beyond this date. However, we have been hard at work to…
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🛡️ Protect Your Money & Data – Tax Scams You Need to Know 💰🚨
With less than a month until the tax filing deadline, scammers are ramping up their efforts to steal money and personal information from unsuspecting taxpayers. Don’t let them trick you! At F-Secure, our threat intelligence experts track emerging scams year-round, and tax season is one of the busiest times for…
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📢 Scam Spotting Challenge
Hello, F-Secure Community Members, In honor of Scam Awareness Month, we’re excited to launch our Scam Spotting Challenge on the community page. This special one-day event will give you the chance to enhance your scam detection skills, share knowledge, and compete for exclusive rewards. [COMPLETED] 🔍1st Scam Spotting…
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🚨 Cyber Help Week is Here 🚨
As part of Scam Awareness Month, we’re starting Cyber Help Week in the F-Secure Community. This week, we’ll focus on how to protect yourself from scams and improve your online security. All content will be posted in this thread, so check back daily for updates. What’s Coming Up: Oct 8: Key articles on how to spot scams and…
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Scam Awareness Month: Introducing Our New Scam Protection Feature!
Imagine this: You’re browsing the web, maybe shopping for a new gadget or reading an article, when suddenly you get an email that looks just like it’s from your bank. Everything seems legit—the logo, the message—but something feels off. This small gut feeling could be the difference between staying safe and falling for an…
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Update: Support Articles Now in the Knowledge Base
Hello, Community Enthusiasts. We’re excited to share that all our Support Articles have been successfully transitioned to our new Knowledge Base, designed to enhance your user experience. 1. Why We Made the Change This change ensures that you have access to the latest news and information, empowering you with the most…
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Standalone Freedome VPN reaching End of Life
Hello Cybersecurity Enthusiast, It is with a heavy heart that we share the news of the standalone F-Secure Freedome VPN reaching its end of life after May 22nd, 2024 😢. This decision means that these products will no longer protect your devices or receive updates beyond this date. However, we have been hard at work to…
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F-Secure Total beta - FSProtection changes in communication
We are now making changes on the beta community and feedback handling for your benefit. We do not have any more beta.f-secure.com portal after first of August. Feedback wont be requested separately until in form of new survey. Please file bugs by sending email to beta@f-secure.com or posting a comment here at our…
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📣 Introducing Query Suggestion and Preview: Enhancing Your Search Experience!
📢 Announcement: Query Suggestion and Preview in Search Box Hello, wonderful F-Secure Community members! We are thrilled to announce a new enhancement to the F-Secure Community search feature! Starting today, you can enjoy the benefits of query suggestion and preview, making your search experience even more efficient and…
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Community Badges
Dear esteemed members, We’re excited to announce that you can now earn Badges when you participate in the Community and these contributions can reflect on your profile for you and others to see. To view them, simply click on your Avatar in the top right corner, then click on the bigger image of the Avatar. This will lead…
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Get on board. Get recognition. Get on the Leaderboard!
This is to inform you that the Leaderboard widget, a widget that displays top-performing members, has been enabled on the Community. You can view that on the landing page or on either the English and Finnish pages https://community.f-secure.com/ or https://community.f-secure.com/en https://community.f-secure.com/fi The…
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Freedome VPN not working
Hey , I formatted my MAC os computer. I downgraded Monterey from mojave version. While it works fine in the Monterey version, Mojave also stays on this screen and does not improve for hours. I remember making some network settings in the Monterey version, but the program prompted me. I tried many different locations.
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F-Secure Business is now WithSecure™
Introducing WithSecure™ For more than 30 years we’ve worked with partners and customers, shoulder-to-shoulder to take on every threat that the customers have faced. We needed a new brand that reflects the distinct identity of our B2B offering and helps better meet the needs of our customers. The name WithSecure™ puts good…
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Category Following & Notifications
Dear Community members, The Category Following and Notification features allow you to be notified when content you are interested in is posted. Now you can get notified on time so you can respond to posts in a timely manner. Notification Preferences Options Follow: This option will allow you to follow the category without…
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Using the Community Search feature
This post will provide detailed information on how to use the Search feature in the F-Secure Community effectively. You can search for discussions or articles of interest using the Community Search. Where to Search You can find the Community Search in 2 locations: In the hero banner on the Home page And in the header of…
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Bug Report: Microsoft Edge Update Breaks F-Secure Browser Extension
The recent Microsoft update of Edge to: Version 144.0.3719.82 (Official build) (64-bit) breaks the F-Secure browser extension (and other software publisher extensions - so not just limited to F-Secure; being widely reported online).
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Does virus scanner quarantine parts of DeepL helper app in Word?
I noticed, that the way DeepL helper poramme in Word 16 changed radically, while it's functionality remained at the same time, when F-secure quarantined some file(s). The changes in DeepL helper app seem to appear, because it is unable to download some .css -files. Seems reasonable to me. What should I do?
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Reputation Bug after Update?
Since the Secure Update to 26.1 and the extension 3.0.753, the reputations always only say "?". After deleting the reputation cache, it runs for a short time, until it only "?" Shows. FSecure 26.1, MBA, macOS 26.2
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Can you explain why your support is not working
When I click on the F-secure in my mac menu unlike before there is no list of options under the F in the menu but a list appears in the top left corner of the screen Why have the changes not installed properly
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Device Protection cannot update
F-Secure tells me 'device restart needed'. Updates cannot be done. I already restarted multiple times. Also, I tried the 5 steps from the support AI bot including uninstalling and reinstalling f-secure, but that did not help. I have the problem since about one month. My system: Windows 10 Pro, 22H2 with extended security…
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FS Protection PC releases
We are trying something new. Instead of creating a new thread for every version, we will keep posting all beta releases for Windows under this thread as a continuous thread.
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Time Machine
When I try to make a time machine security copy on an external harddisk this message comes up and I cannot do anything. When I look at the internet it say I should be able to accept the timemachine but I cannot find anything in F-secure
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Password Vault
where is the Password Vault
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Request for 2 F-Secure Antivirus Licenses for Windows Server
Hello, I am contacting you to request a quotation for 2 F-Secure Antivirus licenses for Windows Server. These licenses will be used in a business environment to protect our servers from cybersecurity threats, including malware, ransomware, and other security risks. Please provide us with: Pricing for 2 licensesLicense…
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"Bromsa" VPS-anslutningen
Jag har VPN (25.11) inställd på automatisk anslutning men det gör att Internetuppkopplingen blockeras och därmed kan inte VPN ansluta. Det vore bra om VPN först kunde "känna av" om internet är aktivt innan VPN börjar med sin koppling! Vad tror ni om en liten ombyggnad av VPN, i den riktningen?
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FS Total Security vs. MB Antimalware: real time protection/compatibility
hi, few days ago i performed a clean instal of Win11 Pro on my two machines using Rufus (unsupported Hardware). Currently im running F-Secure Total Security on both machines. Now i'd like to instal Malwarebytes Antimalware and use its Real Time Protection. Is it possible to run F-Secure *AND* Malwarebytes Antimalware with…
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TR/W64.AGENT
F-Secure has blocked my VectorWorks2015 plug-in design programm because of the virus. Can this program file be cleaned and removed from the block? I have no way to get it downloaded again, because it was originally delivered to me through a download-link, and the firm that delivered the software to me will not support me.…
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Unmanageable Critical Issue message
Hi. I get everytime this Message "Critical issues" - "An error has occurred at F-Secure and a device restart is required for protection to work." Ok. I did it many times an this message will still come. I uninstalled with the uninstall Tool. And installed F-Secure new. The Issue is still here. Do you have any…
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Samsung Tab A, app keeps crashing?
Tablet was working fine but now the app crashes all the time. I have re installed multiple times, changed battery optimisation, restarted device, cleared caches etc and still nothing. I have checked tablet settings which have not been changed since the app was working. Any advice would be greatly appreciated
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After updating to Tahoe 26.0.1 the Manual scan Stopps without completing
After updating my MacBook Pro to Tahoe 26.0.1 the Manual scan Stopps at the same Point always - not completing the scan
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F-Secure Total VPN Version 25.11 (66833) Mac, keeps dropping connection
Constantly Internet connection drops off and need to make WiFi on/off to recover. Anyone else having same problem? Works fine w/o VPN
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Per-App VPN Payload on iPhone using Configurator Profile
Hi, Am I not in the right place for help with this? I would like to set up VPN within F-Secure Total Security on an iPhone SE (2000) and on an iPad 9th generation. They are supervised devices using Apple Configurator. Thus, I need to specify a so called payload in the config file. In the attached PDF, there is the excerpt…
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Password vault syncronization problem?
Is anybody else experiencing problems with password vault syncronization? I am using F-Secure in three devices and I cannot update passwords (now 2026-01-16, 14:07 GMT). When I try to update a password in one device and log out, the old password in other devices replaces the new password, when logging in again. The same…
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Canceled account
I want to continue with my account, I was informed that my account was getting canceled.
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Subscription activation
Trial period completed, but cannot activate subscription because of error messages at the account login attempt.
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Critical Security Issue on MacOS still exists
Dear F-Secure, One year before I reported a security issue which still exists in the newest versions on MacOS. The fact is that F-Secure does not scan files that are synced with my Sync-Tool (a tool similar to Dropbox). What I am asking for is analysing the situation from F-Secures viewpoint and not fingerpointing to the…
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F-Secure total and windows 11 2025-12 security update
"Does F-Secure Total block the Windows 11 December 2025 update (2025-12 security update, KB5072033)? I have already tried every possible fix except for uninstalling F-Secure. Someone on an internet forum suggested that F-Secure is blocking this Windows update. Does anyone have any ideas on how to fix this?
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FS Protection macOS releases (2026)
Beta releases for macOS during 2026 will be posted under this continuous thread. Threads for older releases: 2025: https://community.f-secure.com/en/discussion/129085/fs-protection-macos-releases-2025 2024: https://community.f-secure.com/en/discussion/128321/fs-protection-macos-releases
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Vault not holding password changes - keeps reverting to previous passwords
Changed a password. Also changed vault password. One vault in PC, one in phone. These are synced. Have tried multiple times. Password in phone refuses to update and soon password in computer is back to what it used to be. Tried making changes to comment section in vault too, but same thing. Now suddenly there are two same…
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Fingerprint access to Password vault
In my phone it's super easy and convenient to log in my F-Secure password vault just using a finger. But while working on Win11 desktop I have to type in the strong (=long) password for the vault, and while it doesn't show the characters (for obvious reasons) I tend to get a lot of mistakes - and because of needing it…
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Options to turn OFF auto startup and close the program entirely
Hello. I used to be a F-Secure Freedome users for years, then had a gap, and now once again subscribed. I was surprised to find that the old excellent Freedome computer program was discontinued and the F-Secure VPN now uses the same program as the rest of the companys products (which I do not have a subscription for!).…
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How to turn F-Secure OFF, or disable auto startup ?
Hello. I recently bought a Freedome subscription. I use VPN only occasionally, I don't need it to be on 24/7. I am not using other F-Secure features. F-Secure starts automatically whenever the computer is turned on, and there is no button to close it! This was not the case when Freedome still had a separate program…! How…
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How to find insta password?
HOw to find insta password
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Latest F-Secure BSOD on Windows 11 24H2
I have been running the Ziggo-branded version of F-Secure for years without issues. Suddenly around April 9th my computer started getting BSOD with error BAD_POOL_CALLER 0xC2. It just wouldn't stay up for more than an hour. Looking into the memory dump file I could see that the error was often in tcpip.sys and ndis.sys…
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VPN Protocol
Hi, I can't install or use my VPN. I did that before but not now. Thank you
