F-Secure app (version 19.1) on Windows 10, can't log in
I have the F-Secure app installed on my laptop running Windows 10. I haven't used the computer for a few weeks, and today I found I'd suddenly been logged out of the app and can't log back in. I keep getting the error message: "Sorry! Could not connect. This could be due to our servers being busy or our awesome technicians are making improvements to them. Please try again in a few minutes." I've waited and tried again, but to no avail. All that happens is that I get an email about a new login attempt.
What could be causing this? I've had a license tied to the laptop since 2017(!), so that shouldn't be the culprit, and the last time I used it the app worked fine. I did install a Windows update then, but it didn't seem to affect F-Secure at that time. I've checked that the licenses are unchanged via the F-Secure app on my phone. The app updated itself the last time I used the laptop (to version 19.1) in August, but that didn't seem to affect my login status at the time either.
Accepted Answer
Answers
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Hi @Silvanis
Thank you for your post.
To effectively help solve this problem we will need diagnostic data. Please feel free to collect them and send them to us. However, do not post them here on the forum.
I will send you a private message on our forum in a moment with instructions on how to collect the diagnostic data.
Have a nice day .
Pawel
Making every digital moment secure, for everyone
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Hello @Silvanis & @JMcKenzie
Apologies for the inconvenience, however it sounds as though the issue you have may be related to the maintenance that occurred recently. I would suggest reinstalling the program following the guide in the link that follows: https://community.f-secure.com/internet-security-en/kb/articles/6284-how-to-reinstall-new-f-secure-internet-security-for-windows
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