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Can't Update Device Protection?
Hi! Recently, F-Secure keeps telling me to reboot my computer. Looking for the problem, I found that while the program itself updated just fine, Device Protection keeps failing to update. I've even tried disabling IPv6 with no luck. Please help me!
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Problem with activating new code
Hello there I'm really sorry to bother you, but I received a code for Linec when I bought a new device. For some reason, I can't activate it — I keep getting a message that says the code is invalid.The issue is that I didn’t use the code on the same day I got it.Is there any way to still redeem it or fix this issue?Thank…
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Wpn support for routers
In my case i want for ausu rog rapture series routers, to full support all the spec of the router. VPN Client L2TP VPN Client Open VPN VPN Client PPTP VPN Client WireGuard VPN Server IPSec VPN Server Open VPN VPN Server PPTP VPN Server WireGuard VPN Fusion And hopefully in the future Hydra support. I don't like to must…
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When I try to open the F-Secure app, This thing shows up and I'm not able to fix it.
After I click resolve nothing even happens I've tried restarting my laptop or clicking the resolve multiple times, but nothing happens. I also have a subscription
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When I reinstall F-Secure, will I keep my subscription?
I'm going to do a factory reset on my laptop which will delete every app. So, when I want to install back F-Secure, do I still keep my subscription or will it be gone?
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Using my F-Secure Total 7-seat licence on a Ubuntu Linux computer
Dear F-Secure team, I am currently using a F-Secure Total 7-seat licence on a variety of platforms: MSWin10 computers, Android phones, iOs MacBook, iPhone. Due to the very problematic MS policy regarding the availability of Win10 updates after October 2025, I am investigating the option of migrating these Win10 machines…
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Key refused in chrome extension on windows 10 64b
Hi community, I try to install the extension of the password manager in chrome on a windows 10 64b and when I put the key it refuses. This worked well with chrome on my windows 11. Please do you know how to validate this key ? Bonus question: it's impossible to have a chat with the support, any tips to contact them ?…
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Endless "An error occured in f-secure, need to reboot" prompt in f-secure total.
One of the pc's is constantly prompting for reboot after a while. When you do, it is a matter of minutes an the f-secure asks for reboot again. BTW: The error message is my translation of the German "Bei F-Secure ist ein Fehler aufgetreten, und es ist ein Geräteneustart erforderlich"
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support arm processors for windows 11 Microsoft Surface Pro 11
Hi, It seems you aren't still supporting ARM processors under Windows 11. We are in 2024 and many people already asked for this when Surface Pro 9 was commercialized. I have now a Microsoft Surface Pro 11 and was surprised nothing has changed. Are you planning to support ARM processors in the near future ? You support them…
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F-Secure Client Security Premium 15.30: Does not update
Hello, I used to have an old version of F-Secure (version 13.11.110, installed in 2019) on my Windows 10 laptop (Windows 10 Home, version 22H2, OS build 19045.4291). Yesterday I upgraded it to F-Secure Client Security Premium 15.30. After the upgrade, F-Secure does not seem to be getting any updates. When I click on the…
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Mac App not working properly
Hey, I have a few issues with the F-Secure total installation on my M1 Pro and Windows. Only on Mac: When trying to initialize the password manager, it asks me to create a master password, but it won't accept any password. It will literally say "This password is too easy to guess…", no matter what I type in. On Windows…
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Adding another license on an existing F-Secure account (and on a different device)
Greetings from Canada (I live just outside of Toronto)! I've been using the F-Secure Internet Security product for my Android device (I have the Pixel 6 Pro mobile (cell) phone - though I'm going to upgrade to a Samsung Galaxy device (potentially) in the next few months in the later part of 2024) for almost two years and I…
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Online payments: no payment card suggested
Hello, I have payment cards stored in F-Secure ID protection, in my Vault. I have opened F-Secure Vault I am at the payment page of a merchant, for example Amazon. In the online payment form, I am not prompted to choose a card from F-Secure (only from GPay). In other words, in payment forms I do not see the F-Secure icon,…
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Keeps showing Temporarily down for maintenance at my F-Secure page
Any Idea about how long this maintenance is? It has been almost 2 days without success.
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Banking Protection Blocks Webpage Load After Login
Banking Protection detects Self Service (fidelityrewards.com) and launches. After login Banking Protection prevents: The loading of webpage elements, booleans and connected data that are imported by embedded html from servers hosting the content/data. The use of authentication apps (e.g. Authy, Google or Microsoft…
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Bank Webpage Does a Redirect to a 3rd Party Website that F-Secure Banking Protection Blocks
Log into credit card website. Make payment from a connected bank account. The credit card website makes a redirect to a 3rd party SSO webpage which F-Secure Banking Protection blocks - even when the URL is allowed/exception created for it in Banking Protection. F-Secure Banking Protection does not work properly (must be…
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Reminder operating system support has been updated to at least mac12,iOS16,Android10 or later
Learned today that F-Secure’s operating system support has been updated to at least macOS 12 (Monterey), iOS 16, and Android 10 or later 芬安全軟體更新作業系統支援至少要 Windows 8.1、Windows 10 版本 21H2 或更高版本、Windows 11、macOS 12 (Monterey) 或更高版本、iOS 16 或更高版本以及 Android 10 或更高版本。不支援基於 ARM 的平板電腦。 The community article (…
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Malware/virus/something got through, any advice?
Hi, Despite everything something got through and deleted 40 GB from my HD. I was able to run a Full Computer Scan with F-Secure, but it found nothing harmful anymore. Any advice? Could it be the virus destroyed itself too? What should I do to ensure nothing can spread any further? IOW how can I wipe the HD so squeaky clean…
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Multiple Windows users - FS Protection login not accepted on others but the main user
I have multiple user accounts on my Windows 11 computer. I have fs protection acting normally on my "main" Windows user account. However, when I log in as another Windows user, fs protection requests for login. When I enter correct credentials, a panel "Who should this device be set up for?" is shown. Option "My device…
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Multiple Windows users - FS Protection login not accepted on others but the main user
I have multiple user accounts on my Windows 10 computer. I have fs protection acting normally on my "main" Windows user account. However, when I log in as another Windows user, fs protection requests for login. When I enter correct login, it says I am already logged in and continues to warn me that I have to login for the…
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renewal of subscription from the old application
good day, in the old application I had an activated key until 2025 and now it has been cancelled. what should I do?? I had honestly paid for the key.
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Auto-delete of quarantined objects
I think that it would be advisable to add an option to automatically delete objects in quarantine, indicating how long they will be kept in quarantine. I hope this feature will appear in FS protection and F-Secure.
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F-Secure app (version 19.1) on Windows 10, can't log in
I have the F-Secure app installed on my laptop running Windows 10. I haven't used the computer for a few weeks, and today I found I'd suddenly been logged out of the app and can't log back in. I keep getting the error message: "Sorry! Could not connect. This could be due to our servers being busy or our awesome technicians…
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Windows 10 backup procedure triggers a quarantine action by F-Secure Total
I have a scheduled backup running in Windows 10 Pro, v. 22H2, build 19045.3324 once a week. Lately, whenever the backup process starts to run, I get a message from F-Secure Total stating that a file has been put into quarantine. The path is always the same, the reason is always the same, but the filename differs (it is…
