-
Important Announcement: F-Secure Internet Security and Anti-Virus Products Reaching End of Sales
Dear F-Secure Community Members, We have an important announcement to share with you regarding F-Secure Internet Security and F-Secure Anti-Virus. After careful consideration, we have decided to discontinue the sales of these products. As of the announcement date, these products will no longer be available for purchase.…
-
F-Secure ends support for Windows 7 on August 14th, 2023
Hello F-Secure users, How are y'all doing? I hope y'all are in good health and stay safe in this digital world. F-Secure will stop supporting Windows 7 as the operating system on August 14, 2023, since Microsoft ended it on January 14th, 2020. After the support ends, we cannot guarantee the safety of the machine even if…
-
Safe Browsing Extension is now available on Safari for iPhone and iPad
Hello F-Secure users, We are glad to inform you that we have launched a new extension of Safari for the iOS device to provide better protection for all iPhone and iPad users. The new browsing extension can be enabled on Safari; hence, you will be protected when using Safari on your device with banking and browsing…
-
READ FIRST: Common solutions (Installation, Infections, etc. )
Installation, Uninstallation, malfunction * Download installers - retail versions (not for F-Secure SAFE or ISP versions) * Removing other Antivirus programs before installing F-Secure * F-Secure Uninstallation Tool for Windows and Mac * How to install F-Secure SAFE on your PC Infections (virus, trojan, pop-ups, browser…
-
Quarantine files deletion
Hello everyone. I have two questions. 1) Does f-secure automatically delete quarantined files after a certain period or it stays forever unless the user manually delete it? 2) Does uninstalling f-secure automatically delete quarantined files or it gets restored after reinstalling the AV?Thank you.
-
F-Secure plugin for Firefox does not open Google sponsored pages (www.googleadservices.com)
F-Secure plugin for Firefox does not open Google sponsored pages (www.googleadservices.com). If I disable the F-Secure plugin for Firefox, the windows open normally. The F-Secure add-ons for Chrome and Edge work fine.😒
-
Mac - Secure browsing - Privacy
When the privacy setting "Allow deeper analysis" is turned off, the secure browsing functionality stops working. The checkmarks are grey and show "This site has not been analyzed yet". This is with any browser on the Mac, F-Secure version 19.1. Also tested on Windows, there the secure browsing keeps working with the "Allow…
-
Google Lead Services verhindert Webseitenaufruf auf Google suchen
Hallo, seit ein paar Tagen verhindert der Browserschutz von F-Secure das Öffnen von Suchergebnissen mit Google suchen. Hier Vorzugweise die erste Bilderreihe. Nach ausschalten von Browserschutz F-Secure Ist das Problem nicht mehr vorhanden. Dieses Problem besteht bei den Browsern Chrom, Firefox sowie Microsoft Edge, Also…
-
F-Secure banking protection issue
In the morning of 05th September 2023 F-Secure Banking protection was working perfectly, later that day it just stopped working. When I just do a search on google in either Firefox or chrome, I just get a grey question mark instead of the green tick (for all sites). When I go to my bank, the banking protection border fails…
-
Notification for blocked websites
Hi, a few days ago I had massive technical problems with the web GUI of an internal server. Today I discovered by chance that F-Secure has blocked this page and caused my problems. F-Secure should definitely send a pop-up notification when it blocks a site, or a script, so that people even think that F-Secure is the…
-
Can i unlock my device?
My nokia e5 phone is locked. Please help me to unlock my device. i forget my password
-
Trojan.Phishing deleted but from where i.e. what was the email or web site ?
You tool correctly found and deleted CaseAMZ-97745 virus but your log info does not tell what was the email or web-site where it found the email. How do I know who to block or contact to warn him/her about the viruses ?
-
Why is my F-Secure showing Security Cloud Unavailable
Hello. This is showing on my menu bar, with a yellow warning circle. How can I put this right? I am using macOS Ventura 13.4.1 Thanks for any help
-
Internet Security install problem
When I try to install Internet Security, I get a table asking me to update Windows. My computer is running Windows 11 with all the latest updates. What can I do about this problem?
-
How do I unblock a website on my child's phone?
Hi! So I have the Fsecure app on my child's phone to use for safe browsing, rather than giving him access to safari. He uses his phone in school for various activities but can't get into www.blooket.com. he tries to log in with his school google ID but it says "you shouldn't surf here" because it is restricted by family…
-
I´m new
Hi, friends: I just bought F-Secure on Amazon because they made me a very good offer. But I still have 14 days left on my current antivirus subscription. Can I wait for my current antivirus license to expire and when it does, install F-secure and the license starts counting from when I register it?.
-
Unable to create 'My F-Secure' account
Hi, There's no button for me to click on order to create a "my f secure" account so I'm unable to use the license I bought. I did create one on the site but I keep getting popups telling me that I have to go to the initial mail sent to me and click on the button. But where's the button?? I'd appreciate some help as to what…
-
Icon problem
The F-Secure icon keeps disappearing from my mobile phone screen. I'm concerned that during these times I'm not protected.
-
my computer died
how do i remove protection from that pc, i have removed the hard drive, but it takes up one of my 3 activations should i need another.
-
Dotaz na obnovení licence
Zdravím, mám aktivační kupón na produkt F-Secure Safe a aktrivační klíč mi to hlásí jako neplatný, pomůže mi někdo. Děkuji za odpověď.
-
Spectrum F-Secure starts FULL Screen?
How do I change it to start minimized?
-
Capricorn-updates??
Yesterday, only one Capricorn-update, and today no Capricorn-updates the updater IS working, because there's coming updates for Virgo, DeepGuard, and all the other - but almost nothing for Capricorn - again........ Think, I have placed it wrongly... Can someone mobe it to F-Secure Total?
-
Is Windows 10 enterprise os supported by f secure?
I have recently installed Windows 10 enterprise 2019 ltsc version but keep getting a notification that it is not recognized when attempting to download the F Secure internet security. I have fully updated the OS on windows update but still cannot download successfully. Does F Secure not support Windows Enterprise OS?
-
how do I remove F-Secure from the menu bar in Mac OS Ventura?
I want to keep the application, but I don't want it in the menu bar of Mac Ventura. I have precious little real estate in the menu bar area. I looked in settings for F-Secure app but do not see that option like I do in other apps.
-
Ad Blocker
This discussion was created from comments split from: ad block.
-
I never installed this
So my computer has been slow this past week and when I opened task manager to see what was wrong I saw the f- secure hoster open which I have never seen before and saw that is was taking chunks of my cpu away and I just created an account to start this discussion but when I try to end the task or uninstall it just…
-
TURN OFF PROTECTION option is now hidden in F-Secure 19.1 ?
Product: F-Secure Ver: 19.1 (June 2023), Windows version The option of "Turn Off Protection" (for X minutes or until reboot) is no longer available under the 'Viruses & Threats' menu.... it appears to have been hidden more deeply: (three vertical bar menu) --> Help & Support --> (?)Support --> [srcoll all the way down] -->…
-
trojan
my computer was infected with "xuj-9275.client" (sha256) in download folder, but F-secure did not recognized it..... not god
-
changing update purchase
Hello, I updated f-secure on friday: 5 pc/smartphones for 1 year = 64,95 €. Now I found the same for 49,99 EUR on the f-secure´s own homepage! How can I cancel and change the purchase? I´m shocked about that pricedifference offered by the official eCommerce partner of f-secure 😣
-
Mail from Microsoft that realtime protection is disabled on startup
Hello! Since a month (or two) I am getting emails with warnings from Microsoft/Windows that Realtime protection is no longer active on my PC. If I then open Windows Security center, it tells me all is fine and my PC is protected by F-Secure. If I then check F-Secure, I get to see all greens and the message that it is…
-
Performance issues F-Secure SAFE MacOS
Hello everyone, I have performance issues on my Mac, especially when I start it. When I activate Deep Guard it becomes unbearable... I attached a screenshot of my acitivity monitor. It starts a bunch of processes. Thanks in advance for tips!
-
Browsing Protection by F-Secure addon kills CTRL+I save as button on multi link download
Hi, recently I tried downloading pictures from this site with CTRL+I: If I download 1 url it is okay, but if I select 2 or more urls at once, "Browsing Protection by F-Secure" addon kills the "Save as" button. Please fix this. After disabling f-secure firefox addon, the "save as" button reappears, so this must be the…
-
Renewal not working
got lot of popups about expiring licence. Renewed for 2-years for 3 devices, created account as advised but all I get is single device for 14 days!?! My account will expite in 5h and I would need the vpn to work on the spot. no customer service, not even 24h chat available?!?
-
Why is renewal more expensive than purchase a new product as not logged in User
Hello, my licence expires in 2 days. To renew the licence the price is 86.99€ for internet security for 1 device for 2 years. If i go on the normal shop and want to buy as "new costumer" the price is 59.99€. This is not what i expected as a good costumer experience for your long-term costumer. Greetings
