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F-Secure ends support for Windows 7 on August 14, 2023
Hello F-Secure users, How are y'all doing? I hope y'all are in good health and stay safe in this digital world. F-Secure will stop supporting Windows 7 as the operating system on August 14, 2023, since Microsoft ended it on January 14, 2020. After the support ends, we cannot guarantee the safety of the machine even if…
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For Android 10+ users
If your Android device is OS 10 or 11, and in case you are not able to launch ID Protection with Password manager, then you can check your device 'Setting' in 'Developer options', find out 'Enable view attribute inspection' and switch off it. Best regards, ID Protection team
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F-Secure ID PROTECTION now available
F-Secure ID PROTECTION – an easy-to-use service that helps minimize the risks of identity theft.
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How to get a refund?
Hi I bought VPN and I would like to get a refund. After getting bounced around a few broken links I have filled the form at the ecommerce partner site (Cleverbridge) and I have heard nothing. Right now the 30 day money back guarantee is starting to feel a bit sketchy!
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Chrome extention doesn't work
Since yesterday the browser (Chrome) extention doesn't work anymore on a macbook. When I copy the verification from ID Protection (version 4.200.577) into the extention it says: 'the password manager app is not running', also after reinstall the extention in the browser. passwords autocomplete, always works okay. Any…
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Where to download ID Protection only?
I'd like to utilise ID Protection on my work laptop and naturally I don't want a full blown TOTAL package to be installed there. I can't find a download link on myFsecure pages either so where can I get it?
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Password managers plugin not working on LibreWolf
Hello! Just started using LibreWolf and downloaded the password manager app to it. Just a little problem i cannot get it to work. Its working properly on MS Edge, Chrome and normal firefox. It always gets error when i try to paste and validate the auth key to the plugin. Any ideas?
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antivirus
I have some problem with the antivirus. I keep getting a message to reboot because there is a problem. I do a virus search and can't find anything. however I still have the message on my computer. I am sending you a screen shot for you to see. tell me how to deal with it. use for ans wering my email…
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Slow UI when disconnected from Internet
When using ID protection Windows 11 desktop client has very slow login if internet connection isn't available. Is there some setting that could be tweaked so it isn't? Steps to reproduce: No internet connection Start app Provide password It's like 5-10 second wait time before you get access to app so you can use it. If…
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F-secure GUI not opening
F-secure GUI on my win 11 enterprise does not open. What to do?
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Password Manager Extension authorization in Edge failed
I'm using password autofill with Edge. The fieture was working fine, but suddenly the extension turned unauthorized. Entering the authorization code does not work - the form does not do anything. If I enter invalid code, it is recognized as foulty. There was some updeate from F-Secure recently - could thet be a problem?
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Double Paste Password
Since a day of two, I get my password double pasted, after copy it from the s-secure app. Its only happening on a windows 11 computer. Very frustating now i need to type in password manual.
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New F-Secure and "One License/One Device"
We are a family of 2 adults and 4 kids. Our familys typical Windows computer has one admin account (security, you know? for installing stuff etc) and _several_ normal user accounts ( Dad, Mom, kid1, kid2 ..) We have several computers and even one Macbook. Some user accounts are on multible computers and some are not. We…
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Id Protection Not connecting to server
Hello. I want to sinc my laptop to my iphone. but I cant get the code since the connect divice on my ID Protection can not connect to the server. I have add the applicarion to the firewall and VPN off and nothing. I have used other way also.. the main app on the desktop and voult and differente view, but same issue.. can…
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Bug reports: MacOS desktop app starts by itself + 1 more bug
On MacOS Ventura, the ID PROTECTION desktop app randomly starts by itself a few minutes after closing the app. Bug: After initially closing ID PROTECTION macOS desktop app, the application starts itself in a few minutes. Expected behaviour: I can manually pick when I want to launch the app, and it does not launch at other…
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I think my F secure has been hacked
Hi All. I think my F Secure has been hacked. I am being told my subscription has ended , it hasn't, and I must renew immediately. The page isn't like any I've seen before and It all seems off. Do I uninstall FeSecure and reinstall or ignore it? Thanks
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How do I stop my password vault app from continually logging out?
This happen even if I set it to "10 hours", in the automatic Time lock screen?
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Fresh installation on Windows - requesting MAster password but doesn't accept it
Good morning, I'm using ID protection on several android devices and it works perfect. I tried to install it on my Windows 11 PC. I downloaded the file from my F-secure account web page. After installation, ID Protection is starting running and is asking me to enter the master password. I tried to enter the same master…
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mass delete all existing passwords?
Hi, how do I mass delete all existing Password Vault passwords on Windows? NOTE: uninstall is here not a solution as I have the password vault on many devices! BTW: To manage hundreds of passwords is not efficient when I cannot export passwords to any other format. Best Regards Henkka
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Problemet er passord appen til f scur
Hei, jeg får ikke til og overføre passordene mine fra f sucre id protection til f scur appen, får bare spørsmål om KEY at jeg må ordne med det? Hva er det?
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App Lock for Android F-Secure Total
Hello, The drop-down category wasn't working, but my question is can I lock the app on Android? My Biometrics doesn't work on this phone, is there any ability to create a pin number to lock the app? I saw an article where it says the app will lock after 5 minutes etc and that it can be set in settings, was I looking at the…
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No masterpassword and recovery code. Tried re-installing but no luck. At a loss...
Hi! I installed ID-protection on my mac yesterday. Tried what I thought was my masterpassword but no luck. I don't have a recovery code and can't create one since I can't get in. Uninstalled and re-installed I don't how many times, doesn't work.. Installed it on my iphone and it works immediately.. The masterpassword on my…
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ID protection don't start on IOS 16.2 (20C65) iphone 13 Pro
The ID protection crash, when try face verification, also tried the master password, my registration from fsecure-Key to ID protection is gone. I have got no emails from F-secure about this matter. Today I registered my account again, to manage to send this message. The phone support does not answer. What should is…
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PLEASE
I'M LOSE ALL MY PASSWORDS. THE APPLICATION DOES NOT OPEN ON MY IPHONE FOR OVER A WEEK, PLEASE FIX THIS ERROR. SINCE THE UPDATE. WITH THIS 6.3 UPDATE, IT'S NOT WORKING IN IOS SYSTEM. PLEASE, REVIEW WHAT'S GOING ON!! THANKS
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ID protection app is crashing when opening iOS
Me and my family members have all ID protection app installed in our iPhones. Since last week the app keeps on crashing every time we try to open it. I managed to get it recovered by uninstalling and syncing back from another device. However this will not work from my wife and kids because they don't have the ID protection…
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App no longer working on iPad Pro
After returning from vacation, I find the app crashes as soon as the touch ID is recognised. Is this a known problem? John
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Subscription activation
So, I am probably just stupid or something? What is the Subscription Number, considering that NONE of the numbers provided are accepted, despite having successfully completed the frikkin bank transaction. I actually had to create an ENTIRELY NEW account to even RENEW my subscription??? WTF, there is no Support customer…
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OneDrive Sync issues
The following error message appears in the task bar in windows 11. OneDrive – Personal Sync issues F-Secure ID PROTECTION. Ink No access permissions to the item. It appears that you do not have access permissions to the item. Ensure that you have the right permissions to allow the item to sync. Could you please help me…
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Is there any way to migrate from KEY to ID protection?
Now that I have a new phone I decided it would be good to upgrade to ID protection and get premium. I tried to follow the instructions at "How do I move from KEY to ID PROTECTION on mobile devices?" but have been dismayed to find that no sync code is generated in the KEY client. Searching through old forum threads leads me…
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Is it possible to insert multiple web addresses under one username and password?
Hi! Is it possible to insert multiple web addresses in ID PROTECTION under a one username and password (U&P)? I have a situation where a company has many different services and it uses the same U&P on them. I would need ID PROTECTION to auto-fill the U&P, but at the moment I would need to have many entries for the same U&P…
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Login pages not open password pank
When trying login some web page, I get the fingerprint scan to open id pank. Unfortunately after scanning fingerprint succesfully, bank does not open, and asks again fingerprint. Endless loop.. However when I open idprotection app, then fingerprint works and password pank opens
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F-Secure ID Protection doesn't work on M1 Pro
Hey, I just got myself a M1 Pro MacBook Pro 14 inch and when I open the ID Protection app, after the startup screen ("Start using ID PROTECTION"), nothing happens, it's just blank. I have tried reinstalling the app, but that did not help. The same happened on macOS Monterey. Now I'm on MacOS Ventura 13.1.
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Activating ID protection
I have difficulties to activate the ID protection for my macs (macbook pro (Ventura IOS) and macbook air (Monterey IOS)). After I click Subscription -> Activate -> it takes me to a white screen that is in the print screen. There is no place to put activation codes or anything else. This is just a blank screen. I have no…
