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Unable to Activate Safari Browser Extension on iOS 17.4.1
Hello F-Secure Community, We've recently received a report regarding an issue with activating the Safari Browser extension on iOS 17.4.1. A customer has reported that after clicking on "set up" in the F-Secure app and following the on-screen instructions, they are unable to proceed past the point where they need to "Tap…
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The New F-Secure Total app
Hello to all F-Secure users! We are thrilled to announce the launch of our latest product, the F-Secure Total app, on February 14, 2023. This app is designed to provide you with comprehensive, all-in-one security for all your devices. F-Secure Total is a comprehensive security suite that provides complete protection for…
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Hi, Are my Tapo CCTV Cameras covered by connectivity protection. both are being constantly disrupted
Tapo Cameras, are thery coveredd by device protection
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F-Secure Total window on MacOS Sonoma 14.6.1 keeps popping up and stealing focus
About an hour ago, I received a notification that F-Secure Total was updated to the latest version 19.8 (63352). Ever since, F-Secure Total's main window keeps popping up endlessly no matter how many times I try to close the window or choose "Quit F-Secure". What's worse, it steals the focus from my existing applications.…
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F-Secure window keeps popping up continuously in Mac Sonoma 14.6.1. Why?
I uninstalled and reinstalled F-Secure but it actually made it worse (repop every 10 seconds or so). It's uninstalled now. I have no VPN protection.
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Why F-Secure app on macOS keeps popping up
Dear F-secure team, The VPN keeps popping up every couple of minutes. FYI, I have already tried the following suggestion : I did generate a detailed diagnostics report. It has been submitted. Moreover, concerning the version of the VPN, please find attached screenshot (vpnVersion.png) and macbook os version…
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Hur laddar jag ner F-Secure Total till min windows 10 pro
Jag var tvungen att ta bort appen F- Secure från min Windows 10 för den gjorde så jag inte kom ut på internet längre när jag starta upp datorn på morgonen nu kan jag inte ladda ner den till min dator längre fast jag betalade för två år till i går ?
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App not active
I have a subscription for F-Secure Total with seven licenses. Some of the secured devices have not been protected for some weeks. I've managed to reconnect all of them, but one refuses to open your app. The computer is an iMac running Mac OS Sonoma v.14.6.1. Without the ability to open this app, we can't activate the…
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F-secure window keeps popping up after upgrade to MacOS 15
Seems that after the upgrade the F-secure app-window keeps popping up in every few minutes. "Fortunately" there is no way of turning the application off, I don't know why. So, the only solution I could find was to uninstall the software and not use it anymore. Based on google search, this has occurred before. Then it was…
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Endless "An error occured in f-secure, need to reboot" prompt in f-secure total.
One of the pc's is constantly prompting for reboot after a while. When you do, it is a matter of minutes an the f-secure asks for reboot again. BTW: The error message is my translation of the German "Bei F-Secure ist ein Fehler aufgetreten, und es ist ein Geräteneustart erforderlich"
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Email Language is wrong
Whenever I get emails from F-Secure they’re in a language I don’t understand Where can I change this?
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Browsing Protection pop up won't go away!!
I have F-Secure installed and mostly it is great BUT: when I am browsing and do a Google search I keep getting a pop-up over the links that are offered, mostly saying things like "this site is highly trusted" or other messages. The problem is the pop-up covers up the actual link AND THEN NEVER GOES AWAY!!!! If I want to…
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Connect devices problem
This discussion was created from comments split from: Sometimes F-Secure Total behaves like a new install needing me to login to F-Secure & assign licence.
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problam to start f scure
Hi it is 2 weeks that I have lost my connection to F Scure . when ever I want to start it comes to check internet connection which my laptop is conneted to wifi !!! I have internet connection and can surf and connect to all other progam and all site I need. I have checked my connection to internet and it seems ok. but…
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How to call F-Secure Support? What is the phone number?
Hi, I was wanting to try the "Call support" feature as I've only used the "Live text chat" before. However, I can't find the phone number to call? I'm looking at this: Any help would be appreciated!
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F-secure installation issue
Installed f-secure on my computer, then tried to install it on my phone but I get a message saying that I've used the product code too many times. I only used once to install it on computer and subscription is for 5 devices. Can you help?
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Connect device greyed out
This discussion was created from comments split from: Connect devices greyed out in ID PROTECTION.
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Setting up on a phone
Hi My Nokia 1.3 phone recieved a F-Secure update yesterday, and after it was installed it asked me to set it up again. All went well until I got to inernet banking, and then when I got to Permissions required for Browsing Protection and Banking Protection the page went to Overlay Permission. Then if I pressed continue the…
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New breach detected.
Have an email re the title. It suggests that one of our email address's and a particular password has been breached. Can't find the combination of 'Email address/Password' in our Microsoft wallets or on our hardcopy password lists. Can I assume it is an old combination that we have possibly used but deleted in the past?…
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Limited to 1 device
hello, I have the subscription through virgin media, which says it is for unlimited devices. However on my account I am only allowed 1 device. Virgin support push me towards F-secure, then f-secure support push me back to virgin media. Any support or advice would be appreciated.
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Banking protection restored, as well as web search ratings.
Check it on your end, as it looks to be resolved :)
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F-Secure Total version 19.7 hangs in Mac OS 14.6.1 when opening
Hi, I have an active subscription from F-Secure's Freedome VPN that I successfully migrated to F-Secure Total a few weeks ago. I verified that my subscription is active until 3rd Nov 2024, so still a few months left before renewal. I also have successfully used the VPN feature of the new app but now the app suddenly…
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Import from KeePass 2.57 fails
Hello, I just wanted to setup my F-Secure Vault and import my password database from local KeePass 2.57. First: There is no Database → export → csv. It is just possible Via File→Export (see screenshot). The possible extensions are, CSV for KeePass 1.x and XML for KeePass 2.x. The fun part is with Vault, that only supports…
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F-secure total VPN is stuck "Loading... Please wait."
This discussion was created from comments split from: F-secure total VPN is stuck "Loading... Please wait.".
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I know, I know, I know!!! Please stop it.......(Run out of subscription-reminds)
My subscription runs out the 2o september. That's a LOOOONNNG time to that date… Do you really need to remind me EVER*y single day - every single boot of the computer???
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Why painfully slow browsing?
Browsing with Edge or Chrome and using F-Secure Total is extremely slow - loading sites gets repeatedly discontinued due to too slow response - what can be done ?
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My laptop is very slow after installing F-Secure Total
My laptop is very slow after installing F-Secure Total Wondering if there's any trick to make it faster.
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Asking Guidance on Enhancing F-Secure Secure for Several Devices
Hello Everyone, Since I've been using F-Secure Safe, I'm happy with how well it functions generally. But now that I have more gadgets in my home than ever, I'm seeking for tips on how to get the most out of F-Secure Safe on all of them. I'm particularly curious about the best approaches for preserving security without…
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Intune Company portal reported as threat?
This evening the attached infection was reported. I assume this is a false detection?
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BandiView and F-Secure Total
The image viewer called Bandiview has this feature where it scans the images in the folder for stable diffusion tags. I'm getting some kind of incompatibility with this and F-Secure Total. When I open a folder with lots of tagged images, Bandiview starts reading image info, but where it should finish in under a second, it…
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The F-Secure extension freezes Firefox in MacOS
Very frequently, Firefox hangs, whatever the URL queried. This happens whether no Firefox extension installed. When the following extension is installed: https://download.sp.f-secure.com/firefox-extension-install/prod/browsing-protection.firefoxextension.xpi this extension disappears (crashes ?) after some time, so Firefox…
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Ziggo Safe Online toont geen overzicht "Virussen en bedreigingen" meer
Over mijn probleem eerst contact gehad met Ziggo, die mij gewoon doorstuurden naar F-Secure. Ook het forum van Ziggo doen ze dit weer. Vorige week dus eerst telefonisch contact gehad met F-Secure over dit probleem. Hier wilde men (terecht) niet helpen, omdat je met Ziggo Safe Online ge klant van F-Secure bent. Bij Ziggo…
