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Continuously demanding a device restart (v25.6)
This week F-Secure Device Protection has continuously stopped working just a few minutes after start on my Win10 machine (all latest updates installed)., demanding a restart. To no surprise - a restart does not help. Have FSdiag files ready for inspection, but nowhere to send them. Please let me know where to upload them…
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F-Secure asks me again, even if I select "Don't ask me again".
F-Secure keeps reminding me to set up the Google Chrome browser extension. I do not want to install it, so I check "Don't ask me again". How can I confirm that selection? If I click on "Set up" I go right into the setup, which I obviously do not want. If I close the notification via the "x" on the top right, soon the…
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F-secure critical error. asks to restart.
This is becoming a rather annoying recurring error. Every 5 minutes (or 2 hours if I chose so) the F-secure app asks to restart because of a critical error. The critical error suggests there is a conflict with another program, but the program listed is F-secure. So is the antivirus fighting itself? I've tried restarts.…
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F-Secure 25.2 Error after updating to the latest version
Hello! Yesterday My F-Secure Internet Security was upgraded to the latest 25.2 version. After the update it keeps getting error messages as shown in the attached picture. "An error has been encountered and the device needs to be restarted". If I restart my PC everything seems to be okay for ~20-25 mins, but after that, the…
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Device restart needed
Around June 24, 2025 my F-Secure began prompting me for Device Restart. Restarting the machine does absolutely nothing. After restarting, I get another dialog box telling me my computer is not protected and to restart. The "not protected" dialog box never goes away. I've attempted to restart from the F-Secure dialog box…
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Es erscheint immer wieder die Meldung das ein Neustart erforderlich ist
Seit Montag 24.04.25 erschein immer wieder kurz nach dem Start die Meldung "Bei F-Secure ist ein Fehler aufgetreten, und es ist ein Neustart erforderlich, damit der Schutz funktioniert." Keine weiteren Angeben. Die meldung erschein nach jedem Neustart erneut. Ich habe bereits F-Secure deinstalliert und über "MyF-Secure"…
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Latest F-Secure BSOD on Windows 11 24H2
I have been running the Ziggo-branded version of F-Secure for years without issues. Suddenly around April 9th my computer started getting BSOD with error BAD_POOL_CALLER 0xC2. It just wouldn't stay up for more than an hour. Looking into the memory dump file I could see that the error was often in tcpip.sys and ndis.sys…
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Questions about "F-Secure Total Security and VPN" on Android
I have the F-Secure Total subscription that gives me 5 devices and I was linked to this app when I sent a download link. However that was kinda pointless because it just sent me to the play store. Anyways, I recently stumbled upon Device Admin-settings on my phone and saw my F-Secure app had an entry there. It says it…
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Latest F-Secure causes high dpc latency when downloading. Windows 11 24H2
I found audio popping/crackling, stutters, and mouse moves instability when I download games on Steam recently. I didn't have this problem before. It is due to ndis.sys. I know F-Secure got some updates recently and I found some people have BSOD due to ndis.sys. I don't get BSOD but have high dpc latency and it makes many…
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Critical Failure - restart
I keep getting a message "critical failure - need to restart". Can't quite identify when this occurs but it has happened every day for the last week. There is no information with the message to show what the problem is or how to solve it - just happens again after restart. An explanation and advice would be appreciated.…
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Message "Need to restart" each 5mn
Since monday the 21 of June I get the message "Need to restart" each 5mn !!!!! This block the F-secure scan " F-secure get an error and a restart is needed". The restart does nothing ! The same happen with VPN on or off. I am using the version 25.5 where the correction implemented in version 25;4 must be ? What shall I do ?
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Can't Update Device Protection?
Hi! Recently, F-Secure keeps telling me to reboot my computer. Looking for the problem, I found that while the program itself updated just fine, Device Protection keeps failing to update. I've even tried disabling IPv6 with no luck. Please help me!
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Endpoint Protection Service
I have a process using most of my cpu called Endpoint Security Service It resides inside the F-secure folder I cannot stop it or delete the .exe file. Its icon is a red basdge outline (so not a usual F-secure icon) Id it really part of F-secure, or have I been infected? If part of F-secure how can I stop it using all of my…
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Antivirus Database fails to update.
How can I fix this problem, it says update successful with todays date and time but underneath it says update failed. Very frustrating to keep getting this message saying CRITICAL update required. Can you tell me how to fix the issue please?
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Inter i5 Mac - Sequoia 15.4 - Libre Office very bad perfomance
Hi, It seems that F-Secure Total v. 25.3 (64654) on Mac is totally ruining performance for Libre Office v. 25.2.2.2. When I temporarily disable scanning on Total, performance is ok. When scanning is back performance degrades heavily: e.g. selecting text box in Impress takes 3..4 secods, same for simply changing the slide…
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F-secure asks me to restart PC again and again, how can solve this?
F-secure asks me to restart PC again and again, how can solve this? Even after restart, F-secure still ask to restart again. The OS is windows 11 and confirmed to be updated to the latest (2025-06 24H2). F-secure is also updated to the latest (25.5).
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I cant update antivirus database on Fsecure Total
Please check diag attached Edit: PII removed
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F Secure failed to update
My valid F secure failed to update. I tried re installing the product, but problem remains.
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Problem with update Device Protection
The device protection update has been hanging around for a few days. I have reinstalled the f secure program and there is still this problem. In windows settings the f secure program is not detected, only windows defender. Manual scanning with the program is also not possible, it appears that the engine update is in…
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Hola, buenas tardes, Tengo una suscripcion válida de PC Total Security en mi Windows 10, el softwar
Hola, buenas tardes, Tengo una suscripcion válida de PC Total Security en mi Windows 10, el software me indica que la base de datos de virus está desactualizada. El problema es que, al buscar actualizaciones, me indica que no hay conexión con el servidor guts2.sp.f-secure.com y por lo tanto no realiza niguna actualización.…
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SAFE and Anti-tracker
Hello Is there an anti-tracker in SAFE and how to activate it ? Best regards
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Again Device Protection Update error
Hello, I have been using F-Secure for many years. But lately the product has only been causing problems. Again and again I have to uninstall F-Secure because the Device Protection cannot be updated. Once I have completed the uninstallation and reinstallation, it works again for a while. Can someone explain to me what this…
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Harmful files trashed, where can I see which files?
I have checked this forum and other resources but was not able to find an answer to my question. The F-Secure application under macOS states the following: ======== You are protected 1 Harmful files trashed ======== Now I would like to know which one files it has trashed. I clicked on the banner and underneath at Events,…
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Pokerstars client not updating
Hello, I have an issue with Pokerstars client not updating. I have tried uninstalling, rebooting etc. Only thing that will make software update is rebooting to: "Safe mode with Networking" and then it will update OK.. I tried disabling all components in F-Secure and also disabled Windows Firewall. Still will not update. I…
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About v25.2 issuses?
1.After DeepGuard was removed from the program revision, the use of scanning and targeting reports is too simple From version 19.8 to version 25.2, the system has been greatly simplified, but there are too many scanning reports, which makes people feel uneasy, especially the "unscanned items" results cannot be seen 2.Is…
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Windows Start menu error forcing to disconnect
Hi ! While I was doing a complete scan of my computer, an error has poped from Windows forcing me to disconnect from my session. The error is : The program StartMenuExperienceHost.exe version 10.0.26100.5600 has stopped interacting with Windows and has been closed. This was accompanied by a popup prompting me to log out,…
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Fsecure Total scan gets stuck at F:\System Volume Information\WPSettings.dat
Time and time again. If you hit pause and resume, it will resume and gets stuck again, but this time at 99%. Ran an offline scanner included in Windows 11 on F-drive which did not report anything. Can not access or even list content of that system folder, not even as admin. Apparently you need to grant extra privileges for…
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Ngrok falsely detected as malware (Cassiopeia 2025-05-22)
Hey Support, This afternoon I installed ngrok v3.22.1 via Homebrew on macOS: % brew install ngrok ==> Downloading https://formulae.brew.sh/api/formula.jws.json ==> Downloading https://formulae.brew.sh/api/cask.jws.json ==> Caveats To install shell completions, add this to your profile: if command -v ngrok &>/dev/null; then…
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Microsoft Windows Desktop Runtime 8.0.16
F Secure now runs on Microsoft Windows Desktop Runtime 8.0.16. Can Microsoft Windows Desktop Runtime 6.0.36 be removed?
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False Positive – Genome VST3 detected as "TR/Crypt.OPACK.Gen"
Hello, We would like to report that once again, our software Genome — specifically the VST3 plugin — is being falsely flagged as a Trojan by your antivirus engine, identified as "TR/Crypt.OPACK.Gen". This detection occurs immediately after installation, leading to the file being quarantined automatically, which prevents…
