Device Protection

I have a problem with Setup of Total closing as soon as it is opened. I chatted with support about that and got the instructions to Turn on the Debug Logging and then upload fsdiag file . This is what I have When I click the settings icon the GUI closes like it does when I click VPN and then Continue. If I click VPN icon…

Does f-secure use 2 step identification? If it does where on the website is it located?

Hello F-Secure Team, F-Secure has quarantined a python.exe executable created by uv during the installation of a legitimate Python development environment on Windows 11. Detection: Drop.Win64.FakeProgSelfRun.1921630 Python version: 3.11.17 The underlying Python distribution was verified against official SHA-256 checksums.…

Hello all. My old laptop is infected with Trojan horse virus. I have important documents I want to transfer onto the new one. I scanned the files folder for virus with the antiviruses I have on the old laptop - RAV and Microsoft Defender. It was clean. Then proceed to transfer the folder on USB flash drive. All good up…

Environment: F-Secure 26.9 on Windows 11 Pro build 10.0.26200, 64 GB RAM. Drivers rtp1.sys and rtp2.sys, "Avira real-time protection filter driver", version 1.1.2607.9217, dated 2026-08-18. Symptom: Kernel pool grows for as long as the machine is up and is only released by a reboot. After about 24 hours uptime, paged pool…

Good Morning, Chat Bob is really a hassle! I was notified by F-Secure that my google account had been breached by a phishing kit: When I select the show password icon to reveal the password it is an old password. I have a new password for about 3 months now. Can you clarify whether or not my account was breached or not? Is…

Subject: Kernel pool memory leak — rtp1.sys/rtp2.sys retain process object references (~250,000 zombie processes, ~2.8 GB kernel pool in 48 h) PRODUCT AND ENVIRONMENT Product: F-Secure 26.6 (updated 2026-07-11) Drivers involved: rtp1.sys and rtp2.sys — "Avira real-time protection filter driver", file version 1.1.2604.8565,…

Hi everyone, I use F-Secure Total Security provided by my ISP (Ziggo). I started a full system scan, but for some reason, it is hanging at 99% on System Volume Information\WPSettings.dat. I have the latest updates installed (Device Protection 1.0.2608.10662). How can I resolve this issue? Thanks! UPDATE: Its already fixed!

Since Windows has been announced unsafe operation system. When is F-Secure taking actions supporting Linux?

I got an email today September14th 2026 that f secure would be updating to kiren with more features . Is this real kiren. I asked the support bot and it con nected to me a real person and he did not know and told me to post here

New installation on macOS Tahoe 26.6.2, F-Secure 26.6 (69077). Installation completes successfully, but stuck on "Waiting for initial update…".

Hello when I a start a Time Machine backup on my Mac, it suddendly stops and a F-secure pop up indicates a potential treath with a data. This is strange, because an previous analyse of my Mac with F-secure, it did not find any problem. The goal of Time Machine is only to backup files from the Mac on an extern drive, which…

Hi, I live in Sweden and thought I'd signed up for F-Secure Total via the Swedish website. I've just received the first invoice (after the money had been taken) and it's in Euros. As I'm using this for my business, I want to deduct Swedish moms (VAT), but that gets more complicated if the invoice is not in Swedish kronor.…

I've understood that if there are no prior valid subscriptions, when activating subscription, you could be able to buy more licenses to increase the amount of devices but it needs to be done fast in order to get the same license duration. Can I do the same if I e.g. purchase F-secure internet security for 3 devices for 1…

Hello, I started doing coding with Claude Code on Windows. The problem is that Claude Code is freezing sometimes. I figured out that this doesn't happen when F-Secure Virus Protection is turned off. Could it be that F-Secure is flagging the access pattern as ‘malicious’? No warnings or something like that is shown so. Any…

Hi, I'm running Windows 1 0 22H2, F-Secure 26.6 and a Synology DS224+ with DSM 7.3.2-86009 Update 4. Same on my laptop, which has the same issues. Whenever I try to view specific files (f.e. JPG, ZIP, yet not MP4) on my NAS there are severe slowdowns. The slowdown always happens when endpointprotection.exe tries to access…

FSec v. 26.5.322203 , iphone 14 ios 26.5.2 Battery draining fast if vpn on - solution/ fix or find an other better

How do I request my account be deleted?

Hello, In the past when I've submitted a website using the website Support option, and enabled a email reply, would receive one when a website was reviewed. With the browser extension dropdown options, how long does it take for F-Secure to review, analyze a reported site? I know this is probably to short a time period for…

Hey Support, This afternoon I installed ngrok v3.22.1 via Homebrew on macOS: % brew install ngrok ==> Downloading https://formulae.brew.sh/api/formula.jws.json ==> Downloading https://formulae.brew.sh/api/cask.jws.json ==> Caveats To install shell completions, add this to your profile: if command -v ngrok &>/dev/null; then…

I have a notification telling me that my antivirus databases are outdated. I am asked to make the updates or each time it is a failure. Until now, everything was working well. I am on Window 10 and my subscription is valid.

Hello, I'm not exactly a computer-savvy and rely on people knowing better than myself. I have a valid F-Secure Total subscription and the program gives an alert about every hour, that I need to update. But when I click the link, the update is failing. I have no idea what I'm doing wrong. Any ideas?

Hello, good day to you. I want fsscan.exe utility to ignore exclusions specified using F-Secure UI. Most EDR solutions provide either separate exclusions list or advanced options per each excluded entry, but F-Secure appears to have none. Thanks for your help in advance. Regards, Marco.

I have renedewd my subscription but it does not work. When logged in to fsecure it says my subscrtion is valid. But from my computer the only option displayed is to renew (which I did). My reference number: Ditt referensnummer: xxxxxxxx Edit: PII removed

Another security product is causing conflicts, this is Acronis true image and needs to be on my system for obvious reasons, are you aware of a fix? I am running Windows 10. Kind regards, Walter

Mein Virenschutz zeigt mir immer wieder an, dass er nicht mehr aktuell ist. Das Update bricht mit Fehlermeldung bei 28% ab.

Hi, I'd like to delete my F-Secure account and cancel the subscription. Haven't found such an option on the website. Kindly ask you to assist. Thanks

PLEASE! NO ONE BUT A F-SECURE EMPLOYEE REPLY TO MY PROBLEM REPORT! Edition: F-Secure Internet Security Version: 26.3 I am a professional pentester. Therefore, I use files that have triggered F-Secure's antivirus in the past. I was always able to Allow/Restore those files from F-Secure's Quarantine and place into the…

I have been trying to set up a new project in the Rust programming language with the "cargo" package manager. Trying to just run a very standard setup script "cargo new <project_name>" results in a permission error and a popup that announces the details of the error. I have to manually select "Allow" every time and type in…

J'ai une notification m'indiquant que les bases de données de mon antivirus est obsolète. On me demande d'effectuer les mises à jour or à chaque fois c'est un échec. Jusqu'à maintenant tout fonctionnait bien. Je suis sur window 10 et mon abonnement est valide. Je joins capture d'écran. Merci de votre réponse.