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Ngrok falsely detected as malware (Cassiopeia 2025-05-22)
Hey Support, This afternoon I installed ngrok v3.22.1 via Homebrew on macOS: % brew install ngrok ==> Downloading https://formulae.brew.sh/api/formula.jws.json ==> Downloading https://formulae.brew.sh/api/cask.jws.json ==> Caveats To install shell completions, add this to your profile: if command -v ngrok &>/dev/null; then…
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Problem with update Device Protection
The device protection update has been hanging around for a few days. I have reinstalled the f secure program and there is still this problem. In windows settings the f secure program is not detected, only windows defender. Manual scanning with the program is also not possible, it appears that the engine update is in…
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Latest F-Secure BSOD on Windows 11 24H2
I have been running the Ziggo-branded version of F-Secure for years without issues. Suddenly around April 9th my computer started getting BSOD with error BAD_POOL_CALLER 0xC2. It just wouldn't stay up for more than an hour. Looking into the memory dump file I could see that the error was often in tcpip.sys and ndis.sys…
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Microsoft Windows Desktop Runtime 8.0.16
F Secure now runs on Microsoft Windows Desktop Runtime 8.0.16. Can Microsoft Windows Desktop Runtime 6.0.36 be removed?
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Endpoint Protection Service
I have a process using most of my cpu called Endpoint Security Service It resides inside the F-secure folder I cannot stop it or delete the .exe file. Its icon is a red basdge outline (so not a usual F-secure icon) Id it really part of F-secure, or have I been infected? If part of F-secure how can I stop it using all of my…
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False Positive – Genome VST3 detected as "TR/Crypt.OPACK.Gen"
Hello, We would like to report that once again, our software Genome — specifically the VST3 plugin — is being falsely flagged as a Trojan by your antivirus engine, identified as "TR/Crypt.OPACK.Gen". This detection occurs immediately after installation, leading to the file being quarantined automatically, which prevents…
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Blue Screen of Death (BSOD) with FS-Total and Win11 24H2
Hello everyone, I've been getting blue screens on my desktop and also laptop since the beginning of April with the latest version of F-Secure Total: "Bad-Pool_caller." I've checked the drivers (updated them) and hardware and found nothing. Since uninstalling F-Secure, the devices are running stable again. I am using Win11…
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Has the Device protection error been resolved?
I’ve heard several people have been suffering it, I had to uninstall it and go back to using Windows Defender
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F-Secure 25.2 Error after updating to the latest version
Hello! Yesterday My F-Secure Internet Security was upgraded to the latest 25.2 version. After the update it keeps getting error messages as shown in the attached picture. "An error has been encountered and the device needs to be restarted". If I restart my PC everything seems to be okay for ~20-25 mins, but after that, the…
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Tor browser has been blocked
My Tor browser has been blocked since I updated it a few minutes ago. The new version is 14.0.9 for Windows. This is what happened: Drop.Win64.MemMapSelf.117314
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Es erscheint immer wieder die Meldung das ein Neustart erforderlich ist
Seit Montag 24.04.25 erschein immer wieder kurz nach dem Start die Meldung "Bei F-Secure ist ein Fehler aufgetreten, und es ist ein Neustart erforderlich, damit der Schutz funktioniert." Keine weiteren Angeben. Die meldung erschein nach jedem Neustart erneut. Ich habe bereits F-Secure deinstalliert und über "MyF-Secure"…
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BSOD Intel® Ethernet I219-V
Yesterday I suddenly got bluescreens and when I uninstalled F-Secure the bluescreens disappeared. The minidump files was pointing to the Intel Ethernet drivers and uninstalling F-Secure was the solution. Now I thought I should try reinstalling F-Secure but the computer does not take up any license and when Im trying to…
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stop blocking Mouse without Borders in powertoys
It keeps blocking when I add it into exclusion list. After that it blocks the powershell so I also put it into exclusion. Then it shows AMSI warning. Just annoying I dont even know the Fking AMSI warning's detail 1 laptop and 1 Desktop. Both PCs installed same AV but only the desktop blocking it. how funny
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About v25.2 issuses?
1.After DeepGuard was removed from the program revision, the use of scanning and targeting reports is too simple From version 19.8 to version 25.2, the system has been greatly simplified, but there are too many scanning reports, which makes people feel uneasy, especially the "unscanned items" results cannot be seen 2.Is…
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EasyAntiCheat_EOSSys failed
Trying to play Chivalry 2, but EasyAntiCheat_EOSSys failed. I have added the Easy Anti Cheat folders to Excluded, and tried turning the Anti virus off. Can't find "Deepguard" setting anymore which before could be turned off Any ideas?
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Inter i5 Mac - Sequoia 15.4 - Libre Office very bad perfomance
Hi, It seems that F-Secure Total v. 25.3 (64654) on Mac is totally ruining performance for Libre Office v. 25.2.2.2. When I temporarily disable scanning on Total, performance is ok. When scanning is back performance degrades heavily: e.g. selecting text box in Impress takes 3..4 secods, same for simply changing the slide…
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How do I find the found threat?
Hi, at a scan F-secure says it has found a threat but nothing more like which file or something like that. I don't get any option to remove it etiher. How do I find out what/where the threat is?
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Install F-Secure on a Windows 7 machine
I do need to run F-Secure on a computer running on Windows 7. (This is a side machine used for certain purpuses with programmes installed I cannot transfer to other Windows.) Is there a way to install F-Secure on this machine, although they built something into the installer to prevent this? Can this block be circumvented?…
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Tor browser
When I'm using Tor I'm getting the message that this file below is blocked. Then I can't access Tor unless I re-install but sme problem occus again. Is it a harmful file? Drop.Win64.MemMapSelf.204 Regards, /Mats
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Current update of F-Secure causes problems with udp communication
Hi, i use a VR Headset Meta Quest Pro with steam as PCVR, with streamer steamlink, trying to play VRChat with Face- and Eyetracking via VRCFT software. Communication between the affected modules runs between udp-port 9015/9016 and 9000/9001. But with an update of F-Secure about one or two weeks ago, FT/ET no longer works…
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When I try to open the F-Secure app, This thing shows up and I'm not able to fix it.
After I click resolve nothing even happens I've tried restarting my laptop or clicking the resolve multiple times, but nothing happens. I also have a subscription
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Mullvad Browser blocked by v25.2
Hello, I've tried submitting the file twice and adding the information that could be helpful, but it never finishes uploading to F-Secure. Previously Mullvad Browser would run with F-Secure versions 19. at least as far as I remember. Now it is being quarantined by F-Secure as Drop.Win64.MemMapSelf.9214 When I checked the…
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Is 'Avira Endpoint Protection' part of F-secure? How to get rid of its nuisance?
Please refer to this question in Dutch (translate). https://community.kpn.com/online-veiligheid-25/hoe-kom-ik-van-avira-endpoint-protection-af-634039
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Hypersensitivity
F-Secure, lastly ver. 25.3 on Windows 10 Probook 650 G1 became too sensitive. Recognizes file MultiCommander.exe as malware and deletes it. However sometimes it deletes also winword.exe, swriter.exe and AcroRd32.exe.
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It says my Server Cloud is Disconnected, how do I reconnect it?
My subscription is valid, but says I am not protected. Everytime I click to Update it shows failed and the Server Cloud is Disconnected. I cannot find in the help section how to reconnect the Server Cloud. Can someone kindly tell me what I need to do? Thank you.
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F-Secure host (Restricted) service cause big UDP protocol problems
Hi, Recent updates have caused huge problems by customers using F-secure. UDP communication is blocked and immediatly when the F-secure service is turned off everything is working again. Please act quick to solve these problems. Kind Regards, Arno
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Update Probleme
Hallo, seit einem Update habe ich immer wieder das Problem das, das Device Datenbank Update mit einer Fehlermeldung abschließt. Neustart und alles weitere bringen nicht. Ein Neuinstallation bringt nur für einige Tage ein Linderung bis der Fehler wieder auftritt. Beim Support piept es irgendwann am Telefon und die Leitung…
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How to Whitelist a file?
I'm developing software using Flutter and Dart in VS code, Windows. F-secure is driving me around the bend. It blocks dart.exe because of : Drop.Win64.RoamingSelfRun.2750 It's NOT infected. I was installing flutter a week ago, and I spent a day faffing around with f-secure, trying to make it allow the Dart.exe. It said it…
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F-Secure won't load on startup
Hi, F-Secure on my laptop has started playing up and won't load when I start the machine. It was running fine and then F-Secure updated and now I keep getting a message saying the machine needs to restart. I'm running Windows 11 and the latest version of F-Secure Total. Any help would be amazing. Thanks.
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How do I "whitelist" an exe that I'm pretty sure is OK?
Just now transferring life to a new W11 box from my old W10 unit. In W10 (with F-Secure) I've been using an Ashampoo screen-grabber for >10 yrs but now F-Secure is blocking installation in the new box because an included file is seen as insecure. I'm pretty sure that this app is OK, but avoiding the blockage seems…
