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Internet Security no longer working after factory reset of windows.
Hello there, I have been a long and "loyal" customer of F-Secure products, but this is the worse customer experience ever. A while ago, I purchased another license for F-Secure Internet Security, which is still running fine on my devices. I had to reset Windows on one of my devices and was really surprised, to put it…
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I need to cancel my subscription
How do I cancel my subscription?
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Old F-secure (internet security) key go trash?
The old one (internet security) won't accept it and can't install it, if it won't accept my key that I gave money for, never again f-secure
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Product update
Hello. I hope everyone is doing great. I am new to f-secure and have two questions: i) Is product update automatic or manual with f-secure. To elaborate, do I have to manually download and run the exe file to update the product version or f-secure automatically updates the product? ii)What is the function of 'ultralight…
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Problem with version 19.1
I think the current version 19.1 gives a couple of problems. For instance the browser extension does not work although it has happened once. I reinstalled the browsers extensions but that did not resolve the issue. I had to reinstall f-secure twice and finally it resolved. Another issue is the capricorn engine takes long…
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Ziggo safe online report
Dear all, I own a small webshop (hosted by lightspeed). One of my customers that uses ziggo safe online gets this message when he opens the website. Where can we find the report that this is blacklisted by f-secure so we can fix it? Thanks, Jop
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How to change my address in F-secure
I was living in France years ago, Now i am outside EU, Placing order is outside EU then excluded from VAT, F-secure is still taking my address in EU not from real place or IP, What to do??
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theoverheat.com notifications
Hi My son has in the last couple of days received multiple notifications coming through from theoverheat.com advising his system is compromised and to click and download various tools. He/we have not done anything untoward so not sure where this has come from. Looks like I have managed to block the notifications for the…
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Quarantine files deletion
Hello everyone. I have two questions. 1) Does f-secure automatically delete quarantined files after a certain period or it stays forever unless the user manually delete it? 2) Does uninstalling f-secure automatically delete quarantined files or it gets restored after reinstalling the AV?Thank you.
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Mac - Secure browsing - Privacy
When the privacy setting "Allow deeper analysis" is turned off, the secure browsing functionality stops working. The checkmarks are grey and show "This site has not been analyzed yet". This is with any browser on the Mac, F-Secure version 19.1. Also tested on Windows, there the secure browsing keeps working with the "Allow…
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Google Lead Services verhindert Webseitenaufruf auf Google suchen
Hallo, seit ein paar Tagen verhindert der Browserschutz von F-Secure das Öffnen von Suchergebnissen mit Google suchen. Hier Vorzugweise die erste Bilderreihe. Nach ausschalten von Browserschutz F-Secure Ist das Problem nicht mehr vorhanden. Dieses Problem besteht bei den Browsern Chrom, Firefox sowie Microsoft Edge, Also…
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F-Secure banking protection issue
In the morning of 05th September 2023 F-Secure Banking protection was working perfectly, later that day it just stopped working. When I just do a search on google in either Firefox or chrome, I just get a grey question mark instead of the green tick (for all sites). When I go to my bank, the banking protection border fails…
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Notification for blocked websites
Hi, a few days ago I had massive technical problems with the web GUI of an internal server. Today I discovered by chance that F-Secure has blocked this page and caused my problems. F-Secure should definitely send a pop-up notification when it blocks a site, or a script, so that people even think that F-Secure is the…
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Can i unlock my device?
My nokia e5 phone is locked. Please help me to unlock my device. i forget my password
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Trojan.Phishing deleted but from where i.e. what was the email or web site ?
You tool correctly found and deleted CaseAMZ-97745 virus but your log info does not tell what was the email or web-site where it found the email. How do I know who to block or contact to warn him/her about the viruses ?
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Why is my F-Secure showing Security Cloud Unavailable
Hello. This is showing on my menu bar, with a yellow warning circle. How can I put this right? I am using macOS Ventura 13.4.1 Thanks for any help
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Internet Security install problem
When I try to install Internet Security, I get a table asking me to update Windows. My computer is running Windows 11 with all the latest updates. What can I do about this problem?
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How do I unblock a website on my child's phone?
Hi! So I have the Fsecure app on my child's phone to use for safe browsing, rather than giving him access to safari. He uses his phone in school for various activities but can't get into www.blooket.com. he tries to log in with his school google ID but it says "you shouldn't surf here" because it is restricted by family…
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I´m new
Hi, friends: I just bought F-Secure on Amazon because they made me a very good offer. But I still have 14 days left on my current antivirus subscription. Can I wait for my current antivirus license to expire and when it does, install F-secure and the license starts counting from when I register it?.
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Unable to create 'My F-Secure' account
Hi, There's no button for me to click on order to create a "my f secure" account so I'm unable to use the license I bought. I did create one on the site but I keep getting popups telling me that I have to go to the initial mail sent to me and click on the button. But where's the button?? I'd appreciate some help as to what…
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Icon problem
The F-Secure icon keeps disappearing from my mobile phone screen. I'm concerned that during these times I'm not protected.
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my computer died
how do i remove protection from that pc, i have removed the hard drive, but it takes up one of my 3 activations should i need another.
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Dotaz na obnovení licence
Zdravím, mám aktivační kupón na produkt F-Secure Safe a aktrivační klíč mi to hlásí jako neplatný, pomůže mi někdo. Děkuji za odpověď.
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Spectrum F-Secure starts FULL Screen?
How do I change it to start minimized?
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Capricorn-updates??
Yesterday, only one Capricorn-update, and today no Capricorn-updates the updater IS working, because there's coming updates for Virgo, DeepGuard, and all the other - but almost nothing for Capricorn - again........ Think, I have placed it wrongly... Can someone mobe it to F-Secure Total?
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Is Windows 10 enterprise os supported by f secure?
I have recently installed Windows 10 enterprise 2019 ltsc version but keep getting a notification that it is not recognized when attempting to download the F Secure internet security. I have fully updated the OS on windows update but still cannot download successfully. Does F Secure not support Windows Enterprise OS?
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how do I remove F-Secure from the menu bar in Mac OS Ventura?
I want to keep the application, but I don't want it in the menu bar of Mac Ventura. I have precious little real estate in the menu bar area. I looked in settings for F-Secure app but do not see that option like I do in other apps.
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Ad Blocker
This discussion was created from comments split from: ad block.
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I never installed this
So my computer has been slow this past week and when I opened task manager to see what was wrong I saw the f- secure hoster open which I have never seen before and saw that is was taking chunks of my cpu away and I just created an account to start this discussion but when I try to end the task or uninstall it just…
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TURN OFF PROTECTION option is now hidden in F-Secure 19.1 ?
Product: F-Secure Ver: 19.1 (June 2023), Windows version The option of "Turn Off Protection" (for X minutes or until reboot) is no longer available under the 'Viruses & Threats' menu.... it appears to have been hidden more deeply: (three vertical bar menu) --> Help & Support --> (?)Support --> [srcoll all the way down] -->…
