old-school query
Hi,
new here but longtime f-secure user. I have been served by 'Total' for the past year but when the subscription ran out I decided to downgrade to Anti-Virus. After wasting many a cumbersome minutes just to able to reach an endpoint where I could do this on f-secure.com Cleversome whatever fail PayPal and I end up with nothing?! No money lost but why bugger me for weeks and then when I downgrade the system fail? No need to bullying folks to buy Total, thanks. I have other VPN and no other needs. IF f-secure cant provide an stand-alone anti-virus whay would you guys recommend as a substitute?
thanks
Jan
Accepted Answer
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Hello,
Sorry for the discussion. I am also only an F-Secure user.
It looks like you met an impact of EoL for old F-Secure AV and F-Secure IS (Legacy F-Secure Internet Security and F-Secure Anti-Virus reaching end of sales - F-Secure Community), which cannot be purchased directly anymore.
But I would like to point out three things:
- Perhaps, you could downgrade (or use) a newer F-Secure Internet Security (previously known as F-Secure SAFE). It is, actually, something as F-Secure AV + F-Secure Browsing Protection - with subscription and some optional stuff managed in My F-Secure account via web-portal. F‑Secure Internet Security — Award-winning antivirus | F-Secure - maybe cheaper, less features, but a bit more suitable than just an old school F-Secure AV.
- Maybe it is good to know more information about your struggles with Cleverbridge and Paypal routine. Because sounds that something was completely wrong and it is not user-friendly at all. So, if it can be fixed - it's good if the relevant team can work on it.
- If you don't like web-portal-based subscription or F-Secure Internet Security is not suitable because of Browsing Protection module (which can be disabled, basically) - then, perhaps, official F-Secure Community staff can surely find a solution for you. At least, for a while. So, it is good to wait their reply about.
Thanks!
Answers
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Hello @codeguy
Welcome to the F-Secure Community. Thank you for your post.
As mentioned by @Ukko, F-Secure Anti-Virus is no longer available for sale, and it is reaching the end of its life. For more details, you can refer to this link: Legacy F-Secure Internet Security and F-Secure Anti-Virus reaching end of sales - F-Secure Community
However, you can still downgrade to F-Secure Internet Security, and we are happy to help you with this. But I noticed that you subscribed to F-Secure Total before. Therefore, before making any changes, we suggest that you export your passwords first to avoid any losses. You can refer to this link for guidance: Exporting Password Vault data | Total | Latest | F-Secure User Guides
Once you have completed this step, please let us know, and we will assist you with the process.
Thank you, and have a good day.
