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Change of Billing Address
Hi there! I’ve just noticed that the address on my invoice is my old home address. Where can I update this? Many thanks.
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f-secure for windows xp
My question is whether it is possible to use my f-secure safe subscription on my windows xp computer? Where can I download an older version of f-secure? can it receive regular definition updates?
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Tamper protection is disabled
There is an item in the settings: Tamper protection with the description: Tamper protection prevents malicious applications from terminating the product's central security processes. and the information: Error: Tamper protection cannot be switched on. You must reinstall the product. What does this mean in concrete terms?…
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F-Secure Internet Security upgrade to total not working
I've created my account, but the subscription keys are not working. How do I resolve this? based off the forums its a common issue, and no answers.
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Microsoft protection notice
Hello, can anybody explain, why is Microsoft sending me a message (every time I start my laptop) "Your virus protection programme is not updated", even if I F-Secure shows that the updates were checked one minute ago and that everything is ok? Thanks and regards,
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bank protection blocking sites
I am having trouble with banking protection. What typically happens is that I click on a link on an aggregator like nerdwallet. Banking protection pops up and shows a link. I choose to add the site and add it. However, the site does not load automatically. How do I get to the site after adding it?
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How do add a device to existing user? (so many questions about this in the past!!)
I have 5 licences. My wife got a new phone. I removed her licence from het old phone, and I'm trying to get her new phone licensed. Under her name, there is no "add device" Under my name, I can add a device, but it says "who for?". When I enter her name it says she already exists. So how do I add a device for her? (FYI, I…
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Banking Protection is Active
I would have used Search to find if anyone else is having an issue with this but when I click Search, it won't let me type anything. Just today, I started having trouble with "Banking Protection is Active" every time I try to print an attachment. I have to go through several steps just to get to the point where I can print…
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F-Secure won't start the automaticly weekly scan of my computer.
I have set my F-secure scan, to a automaticly weekly scan on my computer for every tuesday at 19:00 hr. In my settings I can see that the next scan will be started on this date. Unfortunately, when the day/time is reached, the scan don't start. Sometimes the scan is started at a random day/time, but I can not find where…
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Windows phone link
What is the cyber risk of linking Android phone to Windows? Can someone with unauthorized access to Windows hack it and gain access to the Bank ID? How does F-Secure Safe protect link to different phones?
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Need some help with F Secure Internet Security product.
Hello, I've recently bought F Secure Internet Security licence key. However when i download F Secure Internet Security installer from the official site it seems to install FSecure Total version of the product, so I can't redeem the code I've bought. Is there any way to download the "older" installer of F Secure Internet…
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Microsoft Real Time protection disabled
This discussion was created from comments split from: Mail from Microsoft that realtime protection is disabled on startup.
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Browsing Protection is not working on Google Search Result on Edge / Chrome
Hello there, I observed that Browsing Protection is not working on Google Search Results, it happens since yesterday night (27/10/2023) on both of my PC and Laptop while F-Secure Total installed. All browsers and FS Total are up-to-current, resinstalling the plug-ins nor browser fresh insllation cannnot solve the problem.…
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old-school query
Hi, new here but longtime f-secure user. I have been served by 'Total' for the past year but when the subscription ran out I decided to downgrade to Anti-Virus. After wasting many a cumbersome minutes just to able to reach an endpoint where I could do this on f-secure.com Cleversome whatever fail PayPal and I end up with…
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Annoying Pop up on subscription reminder every 1minute
My package is due for renewal in 121 days, however for the week I have been getting a pop up every 1minute saying I needed to renew my package. I use Mac. This is really annoying as I can barely work. I have tried everything to disable it. Please help.
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Anyway to unblock mitid on android and ios running f-secure?
Hi, I have f-secure running on my two mobil devices. Installed just recently. In Denmark we have a goverment / citizen authentication service called mit-id. Mitid is being block by f-secure when I try to authenticate. I tried to disable "block pop-ups" in the f-secure settings but still I get an error something like this:…
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I has order on 2021-05-26 19:43:05 F-Secure Internet Security
I can't login My account, I have active code by Email expired to 2024-05-24 But I also can't login my account , Even I click forget my password, not work. Can you help me? My Email xxxxx@gmail.com PLS
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Not possible to get F-secure on my systems for months
I have 20 licenses in my package of my IP Ziggo. But cannot install any, independent of ios android or windows since 2 months. IP keep telling its a F secure problem. see photo PLEASE HELP
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Latest version of F-Secure won't load on Windows 7.
Hi, I've been using F-Secure successfully for many years and have an existing, working, licensed copy on my Windows 7 computer. The licence expires in November. Having just (14th October '23) purchased a two year licence for the latest version (F-Secure-Safe-Network-Installer) to update my copy I'm informed "Check System…
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I am daily getting reports of Trojan.tr/crypt.xpack.gen being prevented from infecting my machine.
I clear this threat (many identical files) but am annoyed with having to do this repeatedly. Is there a way I can prevent it attacking?
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No update checks can be completed successfully - F -Secure Internet Security
My F-Secure Internet Security App shows me that no update checks can be completed successfully. What can I do?
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Entering keys into my F Secure account
If I add a Key to my empty "my f secure" portal, will it start counting down? or does it wait for me to download and begin actually using it. Thanks
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Future Brave compatibility?
I see a reply in January 2023 stating that the F-Secure extension is not compatible with the Brave browser. Can I ask whether this has changed since then, or is likely to change in the near future, on both Windows and Android? Brave is increasingly popular, especially with privacy- and security-aware users, the key market…
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another, McAfee, keeps telling I have a virus
What about trust and quality of discovering viruses in computers. Are there different possibilities for companies discovering viruses in home computers? How comparing their work? Can I have several companies doing the same thing?
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I can not connect as my own count
Hello, I think that people took control about my pc just because I can not connect as my own FSecure count on my own pc : They ask me to change user and I can not too reinstall FSecure total.
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'database update in progress' but never finishes, Internet Security 19.2 (51879) on macOS 12.6.7
Hi, it seems like my F-Secure Internet Security 19.2 (51879) never finishes the database update. Database version 2023-10-11_11 on macOS 12.6.7. Is this a known issue? Have other people in the community experienced the same problem? I already restarted my machine but this does not seem to make a difference. I also clicked…
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Internet connection drops constantly with Freedome
Hey team, I've had multiple F-Secure products for 25+ years on every platform known to man and as CTO across multiple international organizations, I have always advocated for them. Until now. For the last year or so, our international teams have been consistently reporting the same issue: On Windows machines (among others…
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Subscription becomes invalid after F-Secure software updates.
I am a F-Secure user in Taiwan. My 3-year Subscription becomes invalid after F-Secure software updates. Shall I paste my licsese code here? The support is not really good.
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F-secure doesnt work
I get SPAM or false notifications from nonsishmouctly about 3 - 5 every MINUTE(!!) and have therefore anonced quitting F-secure march 2024. F-securte had done nothing about these introutions, so far. Also I cant express difficulties in english. Thats also a mojor draw back. These other like McAfee tells me to scan. Scan…
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Problem with Star Money
Ever since I installed F-Secure a couple of weeks ago, I have been having massive problems with my banking APP in Windows, Star Money Deluxe 14. It either reacts incredibly slowly or crashes. Any ideas?
