how to deactivate end of license messages?

How do one deactivate the annoying pop-up messages that the F-secure subscription is expiring? This message appears two months before the end of the license expiry. If you can't switch that off, I'll buy another Software in the future.

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Answers

  • Firmy
    Firmy Posts: 1,591 Community Manager
    edited November 2023

    Hello @forumuser

    Welcome to the F-Secure Community. Thank you for your post.

    To assist you more effectively, could you please provide additional details?

    1. Could you specify the device on which you are encountering the issue?
    2. What is the operating system version of the device?
    3. Which F-Secure product are you currently using?
    4. What is the version of the F-Secure product?

    Additionally, based on our records, it appears that the subscription under your email @xxxxxxx.xx has expired in 2021. Is this information correct, or was the account registered under a different email address? For privacy reasons, please refrain from sharing your email address publicly in this forum.

    We appreciate your cooperation and look forward to resolving this issue for you.

    Thank you, and have a good day.

  • forumuser
    forumuser Posts: 2 Observer

    There must be a misunderstanding of the account. And please delete the email address in your reply, it should not be published.

  • Firmy
    Firmy Posts: 1,591 Community Manager

    Hello @forumuser

    Thank you for your reply.

    Could you kindly share the email address you used to register for the account or the license code? I have sent you a private message; please share this information privately.

    Thank you, and have a good day.

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