how to deactivate end of license messages?

forumuser

How do one deactivate the annoying pop-up messages that the F-secure subscription is expiring? This message appears two months before the end of the license expiry. If you can't switch that off, I'll buy another Software in the future.

Firmy

Hello @forumuser

Based on the screenshot shared during our conversation, it appears that you are currently using the old F-Secure Internet Security, activated by an activation code and exclusive to Windows PC. It's worth noting that this product is approaching its end of life, and we are pleased to offer users a complimentary upgrade to F-Secure Total. For more details, please visit this link: Switching from the old F-Secure Internet Security or Anti-Virus product to F-Secure Total - F-Secure Community

Additionally, you can watch an instructional video to guide you through the upgrade process at this link: Switching from the old F-Secure Internet Security or Anti-Virus product to F-Secure Total - YouTube

Should you need further assistance, please don't hesitate to reach out.

Thank you, and have a wonderful day.

Firmy

Hello @forumuser

Welcome to the F-Secure Community. Thank you for your post.

To assist you more effectively, could you please provide additional details?

1. Could you specify the device on which you are encountering the issue?
2. What is the operating system version of the device?
3. Which F-Secure product are you currently using?
4. What is the version of the F-Secure product?

Additionally, based on our records, it appears that the subscription under your email @xxxxxxx.xx has expired in 2021. Is this information correct, or was the account registered under a different email address? For privacy reasons, please refrain from sharing your email address publicly in this forum.

We appreciate your cooperation and look forward to resolving this issue for you.

Thank you, and have a good day.

forumuser

There must be a misunderstanding of the account. And please delete the email address in your reply, it should not be published.

Firmy

Hello @forumuser

Thank you for your reply.

Could you kindly share the email address you used to register for the account or the license code? I have sent you a private message; please share this information privately.

Thank you, and have a good day.