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Shocking customer service/customer interface
Unable to get any customer service. Desktop icon for fsecure safe says last date of renewal is today. Yet I know I renewed it and when I go to fsecure and go to my fsecure it states the renewal deadline is in 2024. Sorry but Fsecure customer service is a joke. Information on Fsec status page says there is a major outage…
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Screen Locked says "Trojan Spyware"
This discussion was created from comments split from: DeepGuard keeps asking for mount events.
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F-Secure Charter AntiBot Scanner
When I run F-Secure Charter AntiBot Scanner it tells me that I have items in quarantine and when I click "View Quarantine" there is Nothing there. What is the problem? I don't recall doing a previous scan that found anything to be quarantined.
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Important Announcement: F-Secure Internet Security and Anti-Virus Products Reaching End of Sales
Dear F-Secure Community Members, We have an important announcement to share with you regarding F-Secure Internet Security and F-Secure Anti-Virus. After careful consideration, we have decided to discontinue the sales of these products. As of the announcement date, these products will no longer be available for purchase.…
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extension for Brave browser
F-Secure says there is no extension avalable for the Brave browser, if so, can anyone explain why the F-secure extention is working on my Windows 11 latop with Brave and is not working on my Windows 10 desktop with Brave. And the Edge store says the F-Secure extension is compatible with my browser, but i can not download…
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Security Suite 18.5 auto start popup window disable
How do I disable this stupid bug? Auto restart is already off, using Windows 11 22H2.
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FSCNKE error
In may 2020 you wrote: "Yes, you are correct. FSCNKE is a component used by F-Secure products. However, it's not used in SAFE currently. This message does not mean anything critical and does not affect compatibility of SAFE. SAFE is fully compatible with macOS Catalina. Please be advised that this error message will be…
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Excluding one site from Bank protection
I dont wont for binance bank protection to kick in. Is that possible to be configured?
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Ziggo Safe Online in browser werkt opeens niet meer zoals voorheen
Vraag over Safe Online via Ziggo : Tot voor kort had ik bij zoekopdrachten (Edge, Windows10 omgeving) groene vinkjes staan (betrouwbare website) en aparte bescherming bij bankieren. Dit lijkt niet meer te werken. Ook zie ik boven in mijn browser (Edge) een ikoontje met een soort van uitroepteken erin. Hierin staat:…
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How can I know if a blocking is false positive?
I recently installed AVC Video Enhancer AI to restore some old films. SAFE is blocking the program and identifying it as Trojan Ransomware, but I cannot find any online discussions reporting something similar. What I do find is a lot of reviews of the software, testing etc, so it seems that this is a good software to use.…
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F-Secure Antivirus is making computer lag while updating itself
Hello, I am using F-Secure Antivirus since July of 2022. Before that I was also using F-Secure Safe solution on my laptop. Since for the last 1-2 months I have noticed that when the Antivirus is updating itself and merging it's database my computer slows down and lagging for 5 to 10 seconds. How I noticed this is because I…
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Windows explorer views does not referesh when F-Secure SAFE is installed
Windows explorer views does not referesh when F-Secure SAFE is installed. I have to all the time press F5. Problem was fixed immediately after uninstalling F-Secure SAFE. How to fix this?
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F-Secure Browsing Protection by F-Secure is missing.
F-Secureのブラウザ保護をchromeにインストールして拡張機能を有効にしたがしばらくすると消えてF-Secureから警告が出る。chromeが同期しているほかのデバイスもそれに同期して消える タイトルどおりです。 何者かに消されている感じです。
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F-Secure Safe just cannot handle the new malware? (rhetorical)
Remember the good old days when f-prot av was easy to use and did the job? No more. Windows 8.1/7 dual boot. Virulent viruses, mostly trojan are cleaned only to come back again with hours. F-safe cannot quarantine some but won't tell you why? Gives you a choice of delete, quarantine or skip with no indication of the…
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Photos de mes sites professionnel inaccessible
Bonjour, j'ai F Sécure via mon fournisseur Voo en Belgique, il me renvoie vers vous pour résoudre mon soucis. Je consulte plusieurs sites professionnels et chez certains d'entre eux, une partie des photos ne sont pas diffuser sur mes PC mais fonctionne sur les tablettes ou téléphone... souvent il y a des liens lié a ces…
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How to update the antivirus database?
SAFE claims: "Antivirus database is not up to date." I click on "Update", the status changes briefly to "Updating protection" then we go back to square one. Repeat, repeat, repeat, repeat. The last time I had this problem I had to uninstall F-Secure SAFE and re-install it. MacOS latest version (Ventura 13.0.1), MacBook Pro…
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installing F-Secure Safe on Android 12 phone fails
Hi! Installing F-Secure Safe on my son's phone fails. See the picture included. Phone is new and has Android 12. There should be 3 different settings on screen to alloy F-secure Safe to work properly. But as you can see there are only partly 2 of those on the phone screen. As I alloyed rights for these 2 shuttenly screen…
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Subscription is active, but I recive message ""Your subscription has expired" - WTF?
Hi Guys, I got the message "Your subscription has expired" from My F-Secure account & all the connected devices. But the thing is I have my subscription valid till 03/01/2024 (just prolonged it two weeks ago). Trying to contact support by chat, but chat is inactive (no free agent). So maybe somebody can help me here?
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F-Secure Internet Security: withsecure plugin hosting service - High CPU & memory usage
Hi, I have been having performance issues with my new Lenovo laptop which has quite high-specs for my work (11th gen i7 - 16GB RAM) but since using F-Secure Internet Security I have been having constant performance issues linked mainly to the Windows Service " withsecure plugin hosting service" which consumes an incredibly…
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Miracast blocked by F-Secure Internet Security
Hello, We have a lot of misery with laptops who could not use a wireless connection with several beamers. We first thought it was an issue with the Lenovo laptops but after some testing we figured out that if we disabled the Internet Security firewall via the GUI that it suddenly worked. Strange because when we disable all…
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Exchange email server connection being blocked
I'm using Outlook 365 and I have multiple email accounts on it. After installing the F-Secure anti-virus and internet security, outlook can no longer access the exchange email server for one of my accounts. I tried removing the account from Outlook and adding it back. I was unable to add back the account until I turned off…
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They have too many resources...
Hello, They have got too many resources... and I don't think these are just individual hackers. Yesterday, Sunday afternoon 15/01/2023 ; -My computer was marking capital letters. The capital letters button was not engaged. -Ccleaner (cleanin app) has been trashed. -The green box that protects banking websites disappeared.…
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F-Secure ends support for Windows 7 on August 14th, 2023
Hello F-Secure users, How are y'all doing? I hope y'all are in good health and stay safe in this digital world. F-Secure will stop supporting Windows 7 as the operating system on August 14, 2023, since Microsoft ended it on January 14th, 2020. After the support ends, we cannot guarantee the safety of the machine even if…
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Mozilla Browser Plugin violating policies
Sorry, but how can it be that such an important plugin simply gets removed as "harmful" - and that F-Secure seems not to be able to solve this "before the weekend"? I just switched from Kaspersky to F-Secure, but this leaves a very bad taste and doesn't look very professional... 😣
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Browsing Protection cannot be installed, reported as causing serious problems
All of a sudden F-Secure SAFE prompted me to take action. The problem stated by SAFE was that I need to configure the Mozilla Firefox extension to protect my browsing. I had already configured the extension a long time ago, and when I decided to reconfigure by clicking Configure, Firefox displays the message "Browsing…
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Browsing protection add-on not working on Mozilla Firefox
Hello, Here is some background information about the blocked Firefox extension: Mozilla rejected our add-on submission on 18th of February. They notified us that our add-on is breaching their policy by 1) not displaying a privacy consent prompt after add-on installation and 2) the add-on executes remote code. Our legal…
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How to install the Mozilla Firefox browser extension
Suddenly F-Secure reports on my laptop: The Mozilla Firefox browser extension must be set up to protect your browsing. If you install the browser extension, this app can protect your online banking while also improving browser security in other ways.” But when I click on 'install' I get the following message: "Browsing…
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Why has Mozilla Firefox blocked Browsing Protection by F-Secure add-on?
Hi. This evening my F-secure Safe wanted again to install Browsing Protection by F-secure add-on on my Firefox web browser. I have had that add-on activated since I installed F-secure on my pc. But now Mozilla has blocked the add-on. Mozilla's reason: This add-on violates Mozilla's add-on policies by executing remote code…
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F-Secure SAFE super high memory usage
About a month or so recently after the update, fshoster64.exe would use up a lot of memory and had to be rebooted before it would be resolved, but it would continue to happen after running for a while. The operating system has been completely reinstalled, excluding other software problems Provide fsdiag.zip as analysis…
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SAFE frequent crashes at startup on MacOS
Hello, I will start this post by acknowledging the great improvements for the apple silicon support made in the version 18.4. I believe that it took quite some effort to get there and it's paying off. SAFE is now usable on my M1 Pro mac. Thanks for the good work. I will still ask for some effort to iron out some issues…
