-
Bug reports: MacOS desktop app starts by itself + 1 more bug
On MacOS Ventura, the ID PROTECTION desktop app randomly starts by itself a few minutes after closing the app. Bug: After initially closing ID PROTECTION macOS desktop app, the application starts itself in a few minutes. Expected behaviour: I can manually pick when I want to launch the app, and it does not launch at other…
-
I think my F secure has been hacked
Hi All. I think my F Secure has been hacked. I am being told my subscription has ended , it hasn't, and I must renew immediately. The page isn't like any I've seen before and It all seems off. Do I uninstall FeSecure and reinstall or ignore it? Thanks
-
How do I stop my password vault app from continually logging out?
This happen even if I set it to "10 hours", in the automatic Time lock screen?
-
Fresh installation on Windows - requesting MAster password but doesn't accept it
Good morning, I'm using ID protection on several android devices and it works perfect. I tried to install it on my Windows 11 PC. I downloaded the file from my F-secure account web page. After installation, ID Protection is starting running and is asking me to enter the master password. I tried to enter the same master…
-
mass delete all existing passwords?
Hi, how do I mass delete all existing Password Vault passwords on Windows? NOTE: uninstall is here not a solution as I have the password vault on many devices! BTW: To manage hundreds of passwords is not efficient when I cannot export passwords to any other format. Best Regards Henkka
-
Problemet er passord appen til f scur
Hei, jeg får ikke til og overføre passordene mine fra f sucre id protection til f scur appen, får bare spørsmål om KEY at jeg må ordne med det? Hva er det?
-
App Lock for Android F-Secure Total
Hello, The drop-down category wasn't working, but my question is can I lock the app on Android? My Biometrics doesn't work on this phone, is there any ability to create a pin number to lock the app? I saw an article where it says the app will lock after 5 minutes etc and that it can be set in settings, was I looking at the…
-
No masterpassword and recovery code. Tried re-installing but no luck. At a loss...
Hi! I installed ID-protection on my mac yesterday. Tried what I thought was my masterpassword but no luck. I don't have a recovery code and can't create one since I can't get in. Uninstalled and re-installed I don't how many times, doesn't work.. Installed it on my iphone and it works immediately.. The masterpassword on my…
-
ID protection don't start on IOS 16.2 (20C65) iphone 13 Pro
The ID protection crash, when try face verification, also tried the master password, my registration from fsecure-Key to ID protection is gone. I have got no emails from F-secure about this matter. Today I registered my account again, to manage to send this message. The phone support does not answer. What should is…
-
PLEASE
I'M LOSE ALL MY PASSWORDS. THE APPLICATION DOES NOT OPEN ON MY IPHONE FOR OVER A WEEK, PLEASE FIX THIS ERROR. SINCE THE UPDATE. WITH THIS 6.3 UPDATE, IT'S NOT WORKING IN IOS SYSTEM. PLEASE, REVIEW WHAT'S GOING ON!! THANKS
-
ID protection app is crashing when opening iOS
Me and my family members have all ID protection app installed in our iPhones. Since last week the app keeps on crashing every time we try to open it. I managed to get it recovered by uninstalling and syncing back from another device. However this will not work from my wife and kids because they don't have the ID protection…
-
App no longer working on iPad Pro
After returning from vacation, I find the app crashes as soon as the touch ID is recognised. Is this a known problem? John
-
Subscription activation
So, I am probably just stupid or something? What is the Subscription Number, considering that NONE of the numbers provided are accepted, despite having successfully completed the frikkin bank transaction. I actually had to create an ENTIRELY NEW account to even RENEW my subscription??? WTF, there is no Support customer…
-
OneDrive Sync issues
The following error message appears in the task bar in windows 11. OneDrive – Personal Sync issues F-Secure ID PROTECTION. Ink No access permissions to the item. It appears that you do not have access permissions to the item. Ensure that you have the right permissions to allow the item to sync. Could you please help me…
-
Is there any way to migrate from KEY to ID protection?
Now that I have a new phone I decided it would be good to upgrade to ID protection and get premium. I tried to follow the instructions at "How do I move from KEY to ID PROTECTION on mobile devices?" but have been dismayed to find that no sync code is generated in the KEY client. Searching through old forum threads leads me…
-
Is it possible to insert multiple web addresses under one username and password?
Hi! Is it possible to insert multiple web addresses in ID PROTECTION under a one username and password (U&P)? I have a situation where a company has many different services and it uses the same U&P on them. I would need ID PROTECTION to auto-fill the U&P, but at the moment I would need to have many entries for the same U&P…
-
Login pages not open password pank
When trying login some web page, I get the fingerprint scan to open id pank. Unfortunately after scanning fingerprint succesfully, bank does not open, and asks again fingerprint. Endless loop.. However when I open idprotection app, then fingerprint works and password pank opens
-
F-Secure ID Protection doesn't work on M1 Pro
Hey, I just got myself a M1 Pro MacBook Pro 14 inch and when I open the ID Protection app, after the startup screen ("Start using ID PROTECTION"), nothing happens, it's just blank. I have tried reinstalling the app, but that did not help. The same happened on macOS Monterey. Now I'm on MacOS Ventura 13.1.
-
Activating ID protection
I have difficulties to activate the ID protection for my macs (macbook pro (Ventura IOS) and macbook air (Monterey IOS)). After I click Subscription -> Activate -> it takes me to a white screen that is in the print screen. There is no place to put activation codes or anything else. This is just a blank screen. I have no…
-
ID PROTECTION reinstall issues
Hi, I haven't really used this part of my F-Secure protection package but today thought I would start. It prompted me for a Master password and after a couple of failed attempts, I realized that whatever I set it as originally, I'd forgotten. I went to the Support webpages and located the instructions on how to proceed. I…
-
F-Secure ends support for Windows 7 on August 14, 2023
Hello F-Secure users, How are y'all doing? I hope y'all are in good health and stay safe in this digital world. F-Secure will stop supporting Windows 7 as the operating system on August 14, 2023, since Microsoft ended it on January 14, 2020. After the support ends, we cannot guarantee the safety of the machine even if…
-
id-protection(latest),windows,notification field
id-protection(latest),windows.The notification field cannot be defined as "hidden" in valt item view.Ok in the mobile app(android)
-
ID Protection won't import recovery code
I installed ID Protection update (I think) and after that I can't start ID Protection because when I try to upload recovery code picture application does nothing. Before update I just started IDP with recovery code QR-code picture and it did encrypt the code and showed it. After update window stays the same. I can browse…
-
ID Protection
Can no longer connect (iPadOS) All other apps that require an internet connection work
-
Android 12 & iPadOS 16 reject Masterpassword!
what is this? unfortunately I deinstalled my android version - thought I'd just make a new connection through my PC... Masterpassword was never changed and I also have the QR Images. The word is correct, but on the to named devices it won't be accepted! Please help!!
-
2 different vaults for 1 user
For 1 user, is it possible to access 2 different vaults via a unique IDP installation ? 🤔
-
On a single desktop, 2 users want to access 2 different vaults
On a single desktop, there are 2 users. Each of them wish to reach a personal vault. How is it possible ?
-
No licence on log into ID protect hence no log in
My daughter can not log into ID protect she keeps getting no licence message with a red X. although I have another two licences left I have sent her an invitation she deleted her previous f secure app re downloaded them signed in to f secure safe ok but when she tries to sign to ID protect she gets the same message no…
-
F-Secure iFrame where it doesn't belong
I am using for a few days now, and I experience the very annoying effect, that on WordPress it puts its iframe in EVERY input field (see attached file) As it is my job to edit WordPress sites, it is quite unhandy to delete that iframe several times a minute. When I work with the theme builder Avada the F-Secure iframe even…
-
Browser passwords
Sorry for inappropriate username, too many problems with IT this morning. How to install password protection for the browser, I have Edge
