Password Manager Extension authorization in Edge failed

User_122324
User_122324 Posts: 2 Observer
edited January 3 in F-Secure ID Protection

I'm using password autofill with Edge. The fieture was working fine, but suddenly the extension turned unauthorized. Entering the authorization code does not work - the form does not do anything. If I enter invalid code, it is recognized as foulty.

There was some updeate from F-Secure recently - could thet be a problem?

Accepted Answer

  • Firmy
    Firmy Posts: 1,599 Community Manager
    Answer ✓

    Hello @User_122324

    Welcome to the F-Secure Community. Thank you for your post.

    We would be happy to assist you further, however, we need a few more details to understand the situation better. Could you please provide us with the following information?

    1. Could you let us know the device on which you're encountering this issue and the operating system version it's running?
    2. Are you referring to the standalone F-Secure ID Protection or F-Secure Total?
    3. Could you please let us know the version of the F-Secure app you're using?
    4. Additionally, it would be helpful to know the version of Microsoft Edge you have installed.
    5. Lastly, does this issue occur on all browsers or only on Microsoft Edge?

    We have received some reports regarding issues with the extension, and our team is actively investigating the matter. Your input will greatly assist us in determining if this is related or if there might be a different underlying cause.

    Thank you for your cooperation, and we hope you have a fantastic day.

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