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Moving subscription from Key to ID Protection?
Hi I have Key subscription which is valid until 02/2023. Is there a way to move this sub to ID Protection product? Thanks
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F-Secure ID secure mass update deletion
Hello, I have import my chrome passwords and right now I would like to delete few of them, how do I do a mass deletion? Marcelo
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Id protection crashing in android phone
Hi, Does anybody have any idea what could be the issue when out of a sudden ID protection (version 5.6.0.422) started crashing constantly in my Nokia 6.1 (Android 10) phone? It is just constantly giving me a popup notice stating that ID protection is crashing constantly and giving me the options to view application info,…
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ID Protection shuts down each time I copy account name or password from the vault
ID Protection (replacement for KEY) shuts down each time I copy a password from the vault and have to re-enter the Master Password to start it up again. ID Protection shuts down in Windows 10 Version 2004 in either Chrome 89 or Edge 89. I really enjoyed KEY but was forced to replace it with ID Protection which as a LOT…
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Importing passwords from Firefox
Anybody else having problems importing passwords from Firefox ? All articles i have found says the same: RTFM. I did and it doesn't work - when I import passwords from Firefox, i get the message: Ugyldigt filformat. As you can see i am Danish, English translation is "Invalide fileformat". Any ideas ? Per
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F-Secure Update as of 2021.3.28
I refuse to install the update. The overall appearance and functionality is annoying. Password information is hidden out of view instead of resized with the application window. I also had to create this new account because your website would not allow my old account to log in. I'm searching for a new password program.
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System auto-fill feature lost in Windows client?
Hi, After updating (Windows version) of the ID Protection to v5.0 it seems that there is no longer system auto-fill feature? Was that dropped away on purpose, or is this a bug?
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Updating passwords with Import
Say you have a hundred passwords in your vault and you have ID Protection and ID Guardian. If you update the passwords, user ID's or site URL's in one how can you get the updates to the other? You cannot sync between the two because they are not compatible. If you try to export and import passwords you get the message that…
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Firefox and corrupt install
I have FF 85 and ID 5.0 in Win 10 32 bit ID is not displaying passwords. So I uninstall it from Programs and Features. There is no ID Data listed as installed as there once was. I release the license and download the install package. I install ID. I enter the master password. I am not asked to save the recovery image. The…
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Why does F-Secure IDP make life so complicated for users?
Dear All, I don't understand how F-Secure Identity Protection works or at least it doesn't make any sense for me... Let's assume a customer buys a 5-seat licence, because he/she has 5 devices (desktop, laptop, subnotebook, Apple smartphone, Android tablet). He installs FSC IDP on each device and uses the same subscription…
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ID protection shows never used password
This discussion was created from comments split from: ID protection shows never used password.
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ID protection in android 11
Installed ID protection to my new android 11 phone, Passwords sync fine but monitoring says unable to connect. How can I fix that?
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Major problems with ID PROTECTION
hi, Ever since the latest update of ID PROTECTION one of my computers can't seem run anything related to ID PROTECTION, this includes the main application, but also the uninstallation-file, so my first thought when this problem occured was to restart the computer then uninstall the program, but when i execute the uninstall…
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Issues with IDP after update
This discussion was created from comments split from: Announcement: New version of ID PROTECTION 5.4.0 for Android & iOS.
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Chrome extension stopped working
F-secure ID Protection chrome extension stopped working after last ID protection update. Any solutions to this? I don't want to copy/paste all passwords by hand. I reinstalled chrome extension and re-authorized it but it didn't help.
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Download older version of F-secure ID protection
Hi, is there any possibility to download the last update of ID protection, aka. downgrade to the last version, since the autofill function isn't working on the latest version?
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ID PROTECTION Release announcements
We are happy to announce that new version of ID PROTECTION 5.6.0 for iOS has been released. The release is available for new installations immediately and any existing installation should get upgraded during next week. Release notes: General bug fixes and improvements. Best regards ID PROTECTION mobile team
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Android (9) ID Protection not capable of landscape mode ?
Hello, on my Android 9 device I could not use IDP in landscape mode. Is it meant to be only used in portrait mode ? Regards PatchPanel
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Win10 PC: Migration from KEY to ID Protection
Hello, after migrating from KEY to IDP (Win10 PC) there is still an entry in Programs and Features called "F-Secure Key: User Data". Is this still needed by IDP or could it be safely removed ? Regards PatchPanel
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Issue with Outlook.com domain email addresses?
Hi, I have a hotmail.com email address which I have signed up to ID PROTECTION with. I am not receiving any emails from F-Secure (neither the free email report or the confirmation email to verify I own the email address to show me the breach data within the app.) Has anybody else experienced this at all? Outlook help pages…
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How do I block ID Protection splash screen?
This discussion was created from comments split from: Announcement: New version of ID PROTECTION 5.4.0 for Android & iOS.
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Question - ID Protection and offline backup (iOS)
Hi, If I have a use case where ID Protection (licensed) is used only on one handset (iOS device), how does the backup then work? When I have encrypted backup of the iOS device, made with iTunes on local Windows PC, is also the ID protection database with passwords recovered if I restore the handset from that local,…
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F-Secure ID PROTECTION v. 5 availability
Just wondering about F-Secure ID PROTECTION v. 5 Normally F-Secure products either notify you that there is and update available or just update. Apparently F-Secure ID PROTECTION v. 4.9 does not do that. There is v. 5 available, but I did not get any indication of that until I did a new install. Is that me only or for…
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KEY No Longer Syncs Passwords Across Devices
This discussion was created from comments split from: Key No Longer Syncs Passwords Across Devices.
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How do I see my passwords in password name order?
Hi. I've recently upgraded from F-Secure KEY to ID Protection (6th January 2021). I'm running ID Protection on a Windows 10 laptop with Edge Version 87.0.664.75 (Official build) (64-bit). What I notice is that most but not all of my passwords appear in alphanumeric order. For example, I'm seeing passwords "A1", "B1", "C1"…
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password analysis
Updated ID Protection to version (5.00.11411.0) on desktop pc and has problem that ID Protection close when click on password analysis. Anyone have the same problem?
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IOS 12.X.X no ID Protetion download on IPAD AIR
Dear F-Secure team, My IPAD AIR is fully up to date with IOS software (as SW update is on) and shows SW version 12.4.9. For download of ID-protection it is showing need IOS SW 13 to be able to download. Can you be of help ore will there be a work around / SW update from you to overcome this? Many thanks and regards, Wim
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Backups?
Is there a way to backup the macOS files containing my ID PROTECTION passwords? I understand it is synchronizing across my devices, but I also make backups to external media for disaster recovery. Exporting to plain text has some risk - would have to trust the file system encryption, unlock everything at once. Is it…
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ID Protection Won't Sync New Gmail Password
Once again, this application will not sync a new gmail password. This happened when the application was called Key and now this new iteration. Here's the system information: Property Value BlobRevision: 1224076 CreationDate: 12/19/2020 11:21 AM CreditCardCount: 0 DeletedEntryCount: 4 LastSync: 12/27/2020 3:03 PM…
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Problem installing/setting up ID Protection
The installation is corrupted. During install of ID Protection and set the master password I am asked to save the recovery code. At that point ID Protection crashes. The Licence is used. When I start the Program, it shows me the first setup again. I can not get behiund the point where I should save the recovery code. Any…
