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Where does the password vault actually reside?
Hello, This is very likely something explained somewhere on the F-secure website but TBH, I don´t really know where to look for that information. But anyways... I´d like to know if the password vault within F-Secure ID Protection and Total products resides (encrypted) on some cloud storage owned by F-Secure or if it´s just…
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Problems with password vault access from F-Secure app and subscription in ID-protection app.
Hi! On my Windows PC I still have the separate applications i.e F-Secure, Freedome & F-Secure ID-protection. In the F-Secure app, it shows that I'm logged out but everything still works and if I try to log in it tries to make me setup my computer for another user as it's already configured previously. I'm guessing this is…
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I generated a master password recovery QR - how do I use it to recover my passwords?
Restoring my Android device from backup after factory reset - how do I get ID Protect to use my master password recovery QR to reinstate all my passwords?
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Problem migrate from Key to ID Protection
I want to switch from iOS Key to ID Protection and transfer the passwords due to a change of cell phone. As described, I have created an account, installed ID Protection but I cannot generate a synchronization code in KEY. When I try to log in with F-Secure in KEY, the following message appears: invalid_redirect_url:…
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Autofill code gets 'invalid' part X
I am using Firefox portable (which is not fully supported) When there is an update to Firefox I just copy the set of files over the old ones. When I try to enable autofill in Password manager I get Invalid authorization code. One suggested solution is to uninstall Firefox. With portable there is nothing that can be…
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I have duplicated my accounts and would like a refund please
I have duplicated my accounts yesterday in error when logging in. I have a discounted account with work and now a full price one as when I logged in it said expired and informed me to renew. I want to continue with the discounted account and end the new one generated yesterday I have tried twitter and no response and was…
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Can items on the ID Monitoring list of breeches be made deletable?
I suspect not but it would be useful if this could be added to a future product update. Once the recomended action is taken to address the breech it should be deletable to leave only outstanding breeches to be addressed. It would also make new breeches more noticeable. Does anybody else think this would be a useful…
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How can I get a subscription code to renew my service?
How can I get a subscription code to renew my service?
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F-Secure Password Manager Help
Hello, I have a question. I would like to transfer my data from Password Manager to and from the platform. What is Kee Pass? Is there an option to convert passwords or do I have to manually enter everything again? Thank you for your help and best regards. Oskar Karlsson
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Chrome extention doesn't work
Since yesterday the browser (Chrome) extention doesn't work anymore on a macbook. When I copy the verification from ID Protection (version 4.200.577) into the extention it says: 'the password manager app is not running', also after reinstall the extention in the browser. passwords autocomplete, always works okay. Any…
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Password managers plugin not working on LibreWolf
Hello! Just started using LibreWolf and downloaded the password manager app to it. Just a little problem i cannot get it to work. Its working properly on MS Edge, Chrome and normal firefox. It always gets error when i try to paste and validate the auth key to the plugin. Any ideas?
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antivirus
I have some problem with the antivirus. I keep getting a message to reboot because there is a problem. I do a virus search and can't find anything. however I still have the message on my computer. I am sending you a screen shot for you to see. tell me how to deal with it. use for ans wering my email…
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Slow UI when disconnected from Internet
When using ID protection Windows 11 desktop client has very slow login if internet connection isn't available. Is there some setting that could be tweaked so it isn't? Steps to reproduce: No internet connection Start app Provide password It's like 5-10 second wait time before you get access to app so you can use it. If…
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F-secure GUI not opening
F-secure GUI on my win 11 enterprise does not open. What to do?
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Password Manager Extension authorization in Edge failed
I'm using password autofill with Edge. The fieture was working fine, but suddenly the extension turned unauthorized. Entering the authorization code does not work - the form does not do anything. If I enter invalid code, it is recognized as foulty. There was some updeate from F-Secure recently - could thet be a problem?
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Double Paste Password
Since a day of two, I get my password double pasted, after copy it from the s-secure app. Its only happening on a windows 11 computer. Very frustating now i need to type in password manual.
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New F-Secure and "One License/One Device"
We are a family of 2 adults and 4 kids. Our familys typical Windows computer has one admin account (security, you know? for installing stuff etc) and _several_ normal user accounts ( Dad, Mom, kid1, kid2 ..) We have several computers and even one Macbook. Some user accounts are on multible computers and some are not. We…
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Id Protection Not connecting to server
Hello. I want to sinc my laptop to my iphone. but I cant get the code since the connect divice on my ID Protection can not connect to the server. I have add the applicarion to the firewall and VPN off and nothing. I have used other way also.. the main app on the desktop and voult and differente view, but same issue.. can…
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Bug reports: MacOS desktop app starts by itself + 1 more bug
On MacOS Ventura, the ID PROTECTION desktop app randomly starts by itself a few minutes after closing the app. Bug: After initially closing ID PROTECTION macOS desktop app, the application starts itself in a few minutes. Expected behaviour: I can manually pick when I want to launch the app, and it does not launch at other…
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I think my F secure has been hacked
Hi All. I think my F Secure has been hacked. I am being told my subscription has ended , it hasn't, and I must renew immediately. The page isn't like any I've seen before and It all seems off. Do I uninstall FeSecure and reinstall or ignore it? Thanks
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How do I stop my password vault app from continually logging out?
This happen even if I set it to "10 hours", in the automatic Time lock screen?
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Fresh installation on Windows - requesting MAster password but doesn't accept it
Good morning, I'm using ID protection on several android devices and it works perfect. I tried to install it on my Windows 11 PC. I downloaded the file from my F-secure account web page. After installation, ID Protection is starting running and is asking me to enter the master password. I tried to enter the same master…
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mass delete all existing passwords?
Hi, how do I mass delete all existing Password Vault passwords on Windows? NOTE: uninstall is here not a solution as I have the password vault on many devices! BTW: To manage hundreds of passwords is not efficient when I cannot export passwords to any other format. Best Regards Henkka
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Problemet er passord appen til f scur
Hei, jeg får ikke til og overføre passordene mine fra f sucre id protection til f scur appen, får bare spørsmål om KEY at jeg må ordne med det? Hva er det?
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App Lock for Android F-Secure Total
Hello, The drop-down category wasn't working, but my question is can I lock the app on Android? My Biometrics doesn't work on this phone, is there any ability to create a pin number to lock the app? I saw an article where it says the app will lock after 5 minutes etc and that it can be set in settings, was I looking at the…
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No masterpassword and recovery code. Tried re-installing but no luck. At a loss...
Hi! I installed ID-protection on my mac yesterday. Tried what I thought was my masterpassword but no luck. I don't have a recovery code and can't create one since I can't get in. Uninstalled and re-installed I don't how many times, doesn't work.. Installed it on my iphone and it works immediately.. The masterpassword on my…
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ID protection don't start on IOS 16.2 (20C65) iphone 13 Pro
The ID protection crash, when try face verification, also tried the master password, my registration from fsecure-Key to ID protection is gone. I have got no emails from F-secure about this matter. Today I registered my account again, to manage to send this message. The phone support does not answer. What should is…
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PLEASE
I'M LOSE ALL MY PASSWORDS. THE APPLICATION DOES NOT OPEN ON MY IPHONE FOR OVER A WEEK, PLEASE FIX THIS ERROR. SINCE THE UPDATE. WITH THIS 6.3 UPDATE, IT'S NOT WORKING IN IOS SYSTEM. PLEASE, REVIEW WHAT'S GOING ON!! THANKS
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ID protection app is crashing when opening iOS
Me and my family members have all ID protection app installed in our iPhones. Since last week the app keeps on crashing every time we try to open it. I managed to get it recovered by uninstalling and syncing back from another device. However this will not work from my wife and kids because they don't have the ID protection…
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App no longer working on iPad Pro
After returning from vacation, I find the app crashes as soon as the touch ID is recognised. Is this a known problem? John
