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Vanishing passwords with new version 19.3
For both me and my mum a significant number of passwords is missing after the changeover to the new version of ID-Protection (version19.3). Usernames are still there. Updarte procedure: First I updated to the new F-Secure app on my PC. by adding a new device from my account and installed version 19.3. I synchronised…
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Password Vault greyed out on MacBook Pro M3, Sonoma 14.4.1
Hello! I'm a long time F-secure user, but on my first Mac now. I have installed and uninstalled Total several times now, but just can't get the Password Vault to work. On initial installation when configuring Vault's Master Password it said "This password is too easy to guess…" no matter how complex password I entered. Did…
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Replacement App for ID Protection
I keep getting a notification in ID Protection that my app will no longer be supported and to download the new app. However the link to the new app doesn’t work - it says URL not found/invalid. I’m in the UK. Could someone please provide me with a working link? Or the name of the new app. Can’t seem to find comms about it…
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Install fifth ID protection
I have ID protect for 5 devices. 4 Are in use. When I try to install the fifth on another device I get the message that "this person has already been added to your group". It concerns my wife's iPad. She has already installed ID protection on her phone. She only has one email address. How do I get ID protection on my…
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Sharing a password vault between two windows accounts on the same computer
Hi, TL;DR Is it possible to use the same password vault with two different windows accounts? I tried to find a ready answer to my question but couldn't find exact one so here goes mine: I have two user accounts for myself in windows 11 PC. One account is the administrator and the other one is my "daily driver" with only…
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Online payments: no payment card suggested
Hello, I have payment cards stored in F-Secure ID protection, in my Vault. I have opened F-Secure Vault I am at the payment page of a merchant, for example Amazon. In the online payment form, I am not prompted to choose a card from F-Secure (only from GPay). In other words, in payment forms I do not see the F-Secure icon,…
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How is it possible some F secure vault passwords do not correspond between devices and have changed?
Hi there, the above has happened with some of my passwords in F secure password vault (I have a video of this kind of unacceptable anomaly if you'd like to see it), despite being logged in with the same username across two devices. I've recently had several problems with the password manager; namely some of the passwords…
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Thank you F-Secure Total ID Monitoring
Thank you F-Secure that you give parts of the names or words associated with a breach. Last time I went through all of my passwords and login names looking for the ones they showed, and changed as many as I could that were still webpages that weren't 6-10 years old and obsolete. There is another subscription I have for…
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How to import password from 1Password.com
Hello How can I import passwords as from format from 1password.com? There is no import choice format as "*.1pux" and no "csv" format Or must I to an import to repass first? then export from repass? Thanks for any advise. //greg
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F-Secure TOTAL Password Vault
I recently reinstalled F-Secure Total on my desktop. When I'm trying to sync passwords saved in password manager in my mobile F-Secure Total app to have the same in my desktop it didn't happens. I tried even uninstaller software but same it didn't worked. Please could someone help me with this. Best Regards Oskar
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Wachtwoord verschijnt niet bij gebruik fsecure app
Wanneer ik de fsecure app gebruik om een wachtwoord in te vullen verschijnt het wachtwoord niet in de daarvoor bestemde tekstbalk. Kopiëren en plakken werkt wel
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Where does the password vault actually reside?
Hello, This is very likely something explained somewhere on the F-secure website but TBH, I don´t really know where to look for that information. But anyways... I´d like to know if the password vault within F-Secure ID Protection and Total products resides (encrypted) on some cloud storage owned by F-Secure or if it´s just…
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Problems with password vault access from F-Secure app and subscription in ID-protection app.
Hi! On my Windows PC I still have the separate applications i.e F-Secure, Freedome & F-Secure ID-protection. In the F-Secure app, it shows that I'm logged out but everything still works and if I try to log in it tries to make me setup my computer for another user as it's already configured previously. I'm guessing this is…
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I generated a master password recovery QR - how do I use it to recover my passwords?
Restoring my Android device from backup after factory reset - how do I get ID Protect to use my master password recovery QR to reinstate all my passwords?
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Problem migrate from Key to ID Protection
I want to switch from iOS Key to ID Protection and transfer the passwords due to a change of cell phone. As described, I have created an account, installed ID Protection but I cannot generate a synchronization code in KEY. When I try to log in with F-Secure in KEY, the following message appears: invalid_redirect_url:…
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Autofill code gets 'invalid' part X
I am using Firefox portable (which is not fully supported) When there is an update to Firefox I just copy the set of files over the old ones. When I try to enable autofill in Password manager I get Invalid authorization code. One suggested solution is to uninstall Firefox. With portable there is nothing that can be…
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I have duplicated my accounts and would like a refund please
I have duplicated my accounts yesterday in error when logging in. I have a discounted account with work and now a full price one as when I logged in it said expired and informed me to renew. I want to continue with the discounted account and end the new one generated yesterday I have tried twitter and no response and was…
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Can items on the ID Monitoring list of breeches be made deletable?
I suspect not but it would be useful if this could be added to a future product update. Once the recomended action is taken to address the breech it should be deletable to leave only outstanding breeches to be addressed. It would also make new breeches more noticeable. Does anybody else think this would be a useful…
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How can I get a subscription code to renew my service?
How can I get a subscription code to renew my service?
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F-Secure Password Manager Help
Hello, I have a question. I would like to transfer my data from Password Manager to and from the platform. What is Kee Pass? Is there an option to convert passwords or do I have to manually enter everything again? Thank you for your help and best regards. Oskar Karlsson
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Chrome extention doesn't work
Since yesterday the browser (Chrome) extention doesn't work anymore on a macbook. When I copy the verification from ID Protection (version 4.200.577) into the extention it says: 'the password manager app is not running', also after reinstall the extention in the browser. passwords autocomplete, always works okay. Any…
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Password managers plugin not working on LibreWolf
Hello! Just started using LibreWolf and downloaded the password manager app to it. Just a little problem i cannot get it to work. Its working properly on MS Edge, Chrome and normal firefox. It always gets error when i try to paste and validate the auth key to the plugin. Any ideas?
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antivirus
I have some problem with the antivirus. I keep getting a message to reboot because there is a problem. I do a virus search and can't find anything. however I still have the message on my computer. I am sending you a screen shot for you to see. tell me how to deal with it. use for ans wering my email…
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Slow UI when disconnected from Internet
When using ID protection Windows 11 desktop client has very slow login if internet connection isn't available. Is there some setting that could be tweaked so it isn't? Steps to reproduce: No internet connection Start app Provide password It's like 5-10 second wait time before you get access to app so you can use it. If…
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F-secure GUI not opening
F-secure GUI on my win 11 enterprise does not open. What to do?
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Password Manager Extension authorization in Edge failed
I'm using password autofill with Edge. The fieture was working fine, but suddenly the extension turned unauthorized. Entering the authorization code does not work - the form does not do anything. If I enter invalid code, it is recognized as foulty. There was some updeate from F-Secure recently - could thet be a problem?
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Double Paste Password
Since a day of two, I get my password double pasted, after copy it from the s-secure app. Its only happening on a windows 11 computer. Very frustating now i need to type in password manual.
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New F-Secure and "One License/One Device"
We are a family of 2 adults and 4 kids. Our familys typical Windows computer has one admin account (security, you know? for installing stuff etc) and _several_ normal user accounts ( Dad, Mom, kid1, kid2 ..) We have several computers and even one Macbook. Some user accounts are on multible computers and some are not. We…
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Id Protection Not connecting to server
Hello. I want to sinc my laptop to my iphone. but I cant get the code since the connect divice on my ID Protection can not connect to the server. I have add the applicarion to the firewall and VPN off and nothing. I have used other way also.. the main app on the desktop and voult and differente view, but same issue.. can…
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Bug reports: MacOS desktop app starts by itself + 1 more bug
On MacOS Ventura, the ID PROTECTION desktop app randomly starts by itself a few minutes after closing the app. Bug: After initially closing ID PROTECTION macOS desktop app, the application starts itself in a few minutes. Expected behaviour: I can manually pick when I want to launch the app, and it does not launch at other…
