-
id window does not open
This problem has happened twice now, so I'll make this article about this. ID stops opening a window, opens the "header" in the taskbar but window does not open. So cannot enter my master password. Reinstallation fixes this. I have used ID protection for 90 days now and this is second time. Any ideas?
-
Exporting Passwords in Readable Format
I have tied exporting passwords from ID protection on my mac. I get a .fsk file that when opened as rtf reds like a long uninterrupted string of text. Is there any way to export or convert the expected tsk file into something more readable like .csv?
-
Subscription out-of-date?
I just changed from F-Secure Key to ID Protection. I installed ID Protection to my phone and computer. In ID Protection in the computer there is a notice that syncronisation is not in use because the subscription is out of date and I should update my subscription. But there is also a notice that the trial period of ID…
-
Uninstall ID protection in Mac to get new password syncronised
I found this below instruction to delete old password in Mac, however I was helped by support staff with unistall tool which did not help in problem in question field. Now I wish to know if uninstall tool should remove old password as well? Anyway my Mac does not accept new password used in other devices even it recognises…
-
Missing vault items in Windows, never get synced
I've been using F-Secure Key for a while. After being forced to migrate to F-Secure ID protection, I upgraded the app in my mobile phone (Samsung A71 / Android 10) and besides the process is somewhat hard to understand at some points, I succeeded having all may passwords migrated to the new app. Then I faced migration in…
-
Refund for F-Secure ID PROTECTION
Today I bought ID PROTECTION by mistake, I will never use it, and it's expensive, so I want a refund. any help?
-
Key to ID protection
I have a notice that my subscription is over??? My subscription to KEY is valid until December 2021. I did not ask this transfer from Key to ID protection and to tell you the truth that I really really dislike this ID-protection. Please transfer my KEY subscription to id-protection also please loose the floating message to…
-
Unable to activate ID Protection while upgrading from F-Secure Key thus my PC setting is now screwed
Trying to do as instructed on page 'How do I move from KEY to ID PROTECTION on desktop devices?' End result - ID protection shows error (id_prot_fail.jpg) Going to account page only shows some old SAFE expiry, nothing that I could use or activate or whatever for ID protection Where on earth can I activate the product i.e.…
-
Macbook Touch ID log in
This discussion was created from comments split from: id Protection and Macbook Touch ID log in.
-
Biometric and PIV access on PC and Mac
Hi, Is there a way or a feature where biometric access using Windows Hello or FaceID or maybe even a PIV like Yubico could be possible as an alternative to entering the Master password?
-
Wrong master password
This discussion was created from comments split from: Error Assertion failed since last update March 2021.
-
Change subscription from F-Secure Key to ID Protection
How do I transfer my F-Secure Key subscription that is valid until 24 April 2022 to ID Protection?
-
FaceID Authentication failing in MS Edge on iPadOS
I’m experiencing an issue where when hitting on “Passwords” to trigger Autofill in ID Protection I’m being asked to type my Master Password rather than triggering Face ID recognition on my iPad Pro. Face ID is enabled in the IDP log in screen and IDP is enable an app using Face ID in Settings | Face ID and Passcode. Any…
-
ID Protection
Has anyone else been experiencing difficulties with the ID Protection? I have the Total package and all the other programs are working fine. The ID Protection continuously gets deactivated on ALL of my devices and now it doesn't recognize my master password. Chat support never seems to be available. Now I'm wondering if…
-
ID + Edge: Autofill three fields
I have to log on to a site which has three fields: "company name", "username", "password". How to make the ID Protection to fill all three fields accordingly? It now fills my username to "company name" and password to "username" (and "password" field stays empty and login fails). BR,
-
Licencing of ID Protection and KEY
I bought the ID PROTECTION software, however, when entering my account on the subscription tab, the purchased license does not appear. Only the trial version is appearing. How can I access my purchased subscription?
-
Error by Log-In with ID-Protection after Installation
Dear ladies and gentlemen, I installed the new F-Secure ID Protetion on my Laptop (I installed it already on my Smartphone with no problems and created also an account for it) and after loging in with the masterpassword it says, i should log-in and link this installation with F-Secure. So I click on "Log In", put my…
-
Bought F-Secure total for home pc (several licenses), can I use ID Protection on my work laptop?
Hi, I have been using F-Secure Total for some time and have now started using ID PROTECTION for my passwords. From license point of view, is it ok to use my "home" license in a "mixed" environment on my company PC?
-
"Password protection" subscription, move from "F-Secure Key" to "F-Secure ID PROTECTION" on mobile
Hi. We have a subscription to "F-Secure Password protection", started some years ago. We use it on PC and on mobile trough "F-Secure Key" App. However, "F-Secure Key" App will be discontinued and replaced by "F-Secure ID PROTECTION" App. Is there a guide step-by-steb to activate "F-Secure ID PROTECTION" on mobile, in sync…
-
Password sharing with family members
Currently my wife and me are using keepass, but because we have some shared accounts (like Netflix which still does not support separate accounts for family members) I've been looking into other options. Because we already use Total (For Safe and Freedome), so I already have ID Protection licences. This week I've finally…
-
ID PROTECTION keep asking master password used in another device
I believe this issue started at Saturday when I teached new fingerprint to my XPeria-phone. After that the ID PROTECTION required me to use master password before using fingerprint again. I think I entered wrong password at least 2-3 times before entering the right one. After that it never accepted the right one. I…
-
Moving subscription from Key to ID Protection?
Hi I have Key subscription which is valid until 02/2023. Is there a way to move this sub to ID Protection product? Thanks
-
F-Secure ID secure mass update deletion
Hello, I have import my chrome passwords and right now I would like to delete few of them, how do I do a mass deletion? Marcelo
-
Id protection crashing in android phone
Hi, Does anybody have any idea what could be the issue when out of a sudden ID protection (version 5.6.0.422) started crashing constantly in my Nokia 6.1 (Android 10) phone? It is just constantly giving me a popup notice stating that ID protection is crashing constantly and giving me the options to view application info,…
-
ID Protection shuts down each time I copy account name or password from the vault
ID Protection (replacement for KEY) shuts down each time I copy a password from the vault and have to re-enter the Master Password to start it up again. ID Protection shuts down in Windows 10 Version 2004 in either Chrome 89 or Edge 89. I really enjoyed KEY but was forced to replace it with ID Protection which as a LOT…
-
Importing passwords from Firefox
Anybody else having problems importing passwords from Firefox ? All articles i have found says the same: RTFM. I did and it doesn't work - when I import passwords from Firefox, i get the message: Ugyldigt filformat. As you can see i am Danish, English translation is "Invalide fileformat". Any ideas ? Per
-
F-Secure Update as of 2021.3.28
I refuse to install the update. The overall appearance and functionality is annoying. Password information is hidden out of view instead of resized with the application window. I also had to create this new account because your website would not allow my old account to log in. I'm searching for a new password program.
-
System auto-fill feature lost in Windows client?
Hi, After updating (Windows version) of the ID Protection to v5.0 it seems that there is no longer system auto-fill feature? Was that dropped away on purpose, or is this a bug?
-
Updating passwords with Import
Say you have a hundred passwords in your vault and you have ID Protection and ID Guardian. If you update the passwords, user ID's or site URL's in one how can you get the updates to the other? You cannot sync between the two because they are not compatible. If you try to export and import passwords you get the message that…
-
Firefox and corrupt install
I have FF 85 and ID 5.0 in Win 10 32 bit ID is not displaying passwords. So I uninstall it from Programs and Features. There is no ID Data listed as installed as there once was. I release the license and download the install package. I install ID. I enter the master password. I am not asked to save the recovery image. The…
