Activating ID protection
I have difficulties to activate the ID protection for my macs (macbook pro (Ventura IOS) and macbook air (Monterey IOS)). After I click Subscription -> Activate -> it takes me to a white screen that is in the print screen. There is no place to put activation codes or anything else. This is just a blank screen. I have no way of continuing and I can not start using the ID protection for my new mac.
Accepted Answer
-
Hello @fintastic_2022 @pascalnepton @calidude @User_121082
We have fixed the issue. Kindly reinstall the F-Secure ID PROTECTION and let us know the outcome.
Looking forward to hearing from you soon.
Thank you and have a good day.
Firmy
Community Manager | F-Secure Community
🔐 Strengthening digital security through knowledge and collaboration
🌐 Explore our User Guides | Knowledge Base for self-help resources
💻 Empower yourself with Cybersecurity Insights and protect what matters
Answers
-
Hello @fintastic_2022
Welcome to the F-Secure Community page. Thank you for your post.
Our R&D team is investigating this issue at the moment. We have collected the required information for them.
Once the issue has been resolved, I will inform you in the next comment.
Thank you for your patronage and have a good day.
Firmy
Community Manager | F-Secure Community
🔐 Strengthening digital security through knowledge and collaboration
🌐 Explore our User Guides | Knowledge Base for self-help resources
💻 Empower yourself with Cybersecurity Insights and protect what matters -
-
Hello @calidude
Our backend team is still investigating this matter.
After I received feedback from them, I will keep you posted.
Thank you for your patience and have a good day.
Firmy
Community Manager | F-Secure Community
🔐 Strengthening digital security through knowledge and collaboration
🌐 Explore our User Guides | Knowledge Base for self-help resources
💻 Empower yourself with Cybersecurity Insights and protect what matters -