Activating ID protection

fintastic_2022

I have difficulties to activate the ID protection for my macs (macbook pro (Ventura IOS) and macbook air (Monterey IOS)). After I click Subscription -> Activate -> it takes me to a white screen that is in the print screen. There  is no place to put activation codes or anything else. This is just a blank screen. I have no way of continuing and I can not start using the ID protection for my new mac.

Screenshot 2022-12-18 at 15.14.41.png

Firmy

Hello @fintastic_2022 @pascalnepton @calidude @User_121082

We have fixed the issue. Kindly reinstall the F-Secure ID PROTECTION and let us know the outcome.

Looking forward to hearing from you soon.

Thank you and have a good day.

Firmy

Hello @fintastic_2022

Welcome to the F-Secure Community page. Thank you for your post.

Our R&D team is investigating this issue at the moment. We have collected the required information for them.

Once the issue has been resolved, I will inform you in the next comment.

Thank you for your patronage and have a good day.

pascalnepton

Active my ID touch for connexion

calidude

Any updates on this case? Has been nearly a month :)

Firmy

Hello @calidude

Our backend team is still investigating this matter.

After I received feedback from them, I will keep you posted.

Thank you for your patience and have a good day.

User_121082

Same issue here, tried switching from 1password to Identity protection today but installation failed. Any estimations for the fix, or will MacOS be unsupported in the future?

Its frustrating to pay for software which does not work.