Activating ID protection

fintastic_2022
fintastic_2022 Posts: 1 New Member
edited December 2022 in F-Secure ID PROTECTION

I have difficulties to activate the ID protection for my macs (macbook pro (Ventura IOS) and macbook air (Monterey IOS)). After I click Subscription -> Activate -> it takes me to a white screen that is in the print screen. There  is no place to put activation codes or anything else. This is just a blank screen. I have no way of continuing and I can not start using the ID protection for my new mac.



Screenshot 2022-12-18 at 15.14.41.png


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Answers

  • Firmy
    Firmy Posts: 419 Moderator

    Hello @fintastic_2022

    Welcome to the F-Secure Community page. Thank you for your post.

    Our R&D team is investigating this issue at the moment. We have collected the required information for them.

    Once the issue has been resolved, I will inform you in the next comment.

    Thank you for your patronage and have a good day.

    AmirulUkkoSaIngzaimazmi
    4Like
  • pascalnepton
    pascalnepton Posts: 1 New Member

    Active my ID touch for connexion

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  • calidude
    calidude Posts: 2 Observer

    Any updates on this case? Has been nearly a month :)

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  • Firmy
    Firmy Posts: 419 Moderator

    Hello @calidude

    Our backend team is still investigating this matter.

    After I received feedback from them, I will keep you posted.

    Thank you for your patience and have a good day.

    zaimazmi
    1Like
  • User_121082
    User_121082 Posts: 1 Observer

    Same issue here, tried switching from 1password to Identity protection today but installation failed. Any estimations for the fix, or will MacOS be unsupported in the future?

    Its frustrating to pay for software which does not work.

    Like
  • Firmy
    Firmy Posts: 419 Moderator

    Hello @fintastic_2022 @pascalnepton @calidude @User_121082

    We have fixed the issue. Kindly reinstall the F-Secure ID PROTECTION and let us know the outcome.

    Looking forward to hearing from you soon.

    Thank you and have a good day.

    Like

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