Login pages not open password pank

Hinzuy Posts: 1 New Member
edited June 2023 in F-Secure ID Protection

When trying login some web page, I get the fingerprint scan to open id pank. Unfortunately after scanning fingerprint succesfully, bank does not open, and asks again fingerprint. Endless loop.. However when I open idprotection app, then fingerprint works and password pank opens

Accepted Answer

  • Firmy
    Firmy Posts: 1,599 Community Manager
    edited February 2023 Answer ✓

    Hello @Hinzuy @GhostEye69 @Fiek

    I just received news from the team.

    A new version has been released to fix the issue. Kindly make sure you have updated the app. Kindly let us know if the issue persists after updating the app.

    Thank you and have a good day.


  • Firmy
    Firmy Posts: 1,599 Community Manager

    Hi @Hinzuy

    Welcome to the F-Secure Community page and thank you for your post.

    We require more information on this issue. May I know what is id pank? May I know on which device you have this issue? What is the operating system used on that device? Did you set up to login on the bank website by using your fingerprint scan? Does this issue occur on another website or online on 1 website? May I have the website address you have this issue?

    After opening ID PROTECTION, did you login by using your master password or fingerprint? And after that, did the login details filled?

    Looking forward to hearing from you.

    Thank you and stay safe.

  • GhostEye69
    GhostEye69 Posts: 1 Observer

    Hi @Firmy

    I think i have understood the problem of the topic opener, because i have the same issue on my Android 12 device, which occurs after the latest update to version

    Every time I try to log into a website, the virtual keyboard appears as usual as soon as I type into one of the login fields. Above the "keyboard" I have the option to log into ID-Protection, which I can confirm via fingerprint. After that I type into one of the login fields again and instead of being offered the login data, I have to authenticate in ID Protection again. This goes on and on. If I start ID Protection in the background as an app, everything works as usual.

  • Firmy
    Firmy Posts: 1,599 Community Manager
    edited October 2022

    Hi @GhostEye69

    Thanks for the explanation.

    @GhostEye69 @Hinzuy

    I am checking this issue with our the respective currently. We will get back to you once we have received word from them.

    Thank you and stay safe.

  • Firmy
    Firmy Posts: 1,599 Community Manager

    Hi @GhostEye69 @Hinzuy

    We are consulting this issue with our team, and we would like to request more information on this matter.

    Kindly provide me with the affected device model, version of the operating system and ID PROTECTION version.

    And also, kindly provide me with a screenshot of the system information in ID PROTECTION.

    2. Tap on the 3 lines at the top left-hand side
    3. Go to Help
    4. Tap on About
    5. Select System information

    I have sent you a private message. Kindly provide me with this information.

    Looking forward to hearing from you.

    Thank you and stay safe.

  • Fiek
    Fiek Posts: 1 Observer

    Dear moderator, i have same problem with Sony Xperia 1 Mark II with Android 12. Is there already a solution?

  • Firmy
    Firmy Posts: 1,599 Community Manager

    Hi @Fiek

    Our team is still investigating this issue as we speak. They are in testing phase.

    Once we have received more information from them, I will keep you posted.

    Thank you for your patience.

  • Smeeagain
    Smeeagain Posts: 1 Observer

    As I have been a solutely frustrated to this issue with ID Protection for months now, could you please inform about the fix generally to all subscibers or alternatively to me as a paying customer?!?

  • Petrisi
    Petrisi Posts: 1 Observer

    I have a similar problem in my Nokia T 20 tablet which have Android 11 now. I really hope that your solve that problem soon and make a clear Instrutions how to go forwards

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