App Lock for Android F-Secure Total

siramic
siramic Posts: 63 Active Engager
edited October 2023 in F-Secure ID Protection

Hello,

The drop-down category wasn't working, but my question is can I lock the app on Android? My Biometrics doesn't work on this phone, is there any ability to create a pin number to lock the app?

I saw an article where it says the app will lock after 5 minutes etc and that it can be set in settings, was I looking at the wrong article? My Total version is 20.0.0022784. Android v13

Thank you for any help you can give.

Accepted Answer

  • Firmy
    Firmy Posts: 1,590 Community Manager
    edited April 2023 Answer ✓

    Hello @siramic

    Thank you for your post.

    The drop-down category wasn't working,

    I would be more than happy to assist you with your concern. Can you please provide me with more details on the specific category you need assistance with? You may also attach a screenshot for me to better understand your concern.

    but my question is can I lock the app on Android?

    Regarding your concern about locking the app, you can either manually lock the app or set it to automatically lock. I can provide you with the steps on how to do so or you may refer to the attached screenshots:

    https://help.f-secure.com/product.html#home/id-protection/latest/en/id_81208-id-protection-latest-en

    https://help.f-secure.com/product.html#home/total-android/latest/en/id_81208-latest-en


    My Biometrics doesn't work on this phone, is there any ability to create a pin number to lock the app?

    At the moment, creating a pin code to lock/unlock the app is not yet possible. However, please note that the data within the app is encrypted and can only be accessed using the master password. If your device supports biometric authentication, you may also use it to unlock the app. However, we strongly recommend that you do not forget the master password.

    Since the biometric authentication is not working in your case, you may unlock the app using the master password.

    Please do not hesitate to let me know if you require further assistance. Have a great day!

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