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Change subscription from F-Secure Key to ID Protection
How do I transfer my F-Secure Key subscription that is valid until 24 April 2022 to ID Protection?
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FaceID Authentication failing in MS Edge on iPadOS
I’m experiencing an issue where when hitting on “Passwords” to trigger Autofill in ID Protection I’m being asked to type my Master Password rather than triggering Face ID recognition on my iPad Pro. Face ID is enabled in the IDP log in screen and IDP is enable an app using Face ID in Settings | Face ID and Passcode. Any…
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ID Protection
Has anyone else been experiencing difficulties with the ID Protection? I have the Total package and all the other programs are working fine. The ID Protection continuously gets deactivated on ALL of my devices and now it doesn't recognize my master password. Chat support never seems to be available. Now I'm wondering if…
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ID + Edge: Autofill three fields
I have to log on to a site which has three fields: "company name", "username", "password". How to make the ID Protection to fill all three fields accordingly? It now fills my username to "company name" and password to "username" (and "password" field stays empty and login fails). BR,
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Licencing of ID Protection and KEY
I bought the ID PROTECTION software, however, when entering my account on the subscription tab, the purchased license does not appear. Only the trial version is appearing. How can I access my purchased subscription?
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Error by Log-In with ID-Protection after Installation
Dear ladies and gentlemen, I installed the new F-Secure ID Protetion on my Laptop (I installed it already on my Smartphone with no problems and created also an account for it) and after loging in with the masterpassword it says, i should log-in and link this installation with F-Secure. So I click on "Log In", put my…
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Bought F-Secure total for home pc (several licenses), can I use ID Protection on my work laptop?
Hi, I have been using F-Secure Total for some time and have now started using ID PROTECTION for my passwords. From license point of view, is it ok to use my "home" license in a "mixed" environment on my company PC?
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"Password protection" subscription, move from "F-Secure Key" to "F-Secure ID PROTECTION" on mobile
Hi. We have a subscription to "F-Secure Password protection", started some years ago. We use it on PC and on mobile trough "F-Secure Key" App. However, "F-Secure Key" App will be discontinued and replaced by "F-Secure ID PROTECTION" App. Is there a guide step-by-steb to activate "F-Secure ID PROTECTION" on mobile, in sync…
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Password sharing with family members
Currently my wife and me are using keepass, but because we have some shared accounts (like Netflix which still does not support separate accounts for family members) I've been looking into other options. Because we already use Total (For Safe and Freedome), so I already have ID Protection licences. This week I've finally…
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ID PROTECTION keep asking master password used in another device
I believe this issue started at Saturday when I teached new fingerprint to my XPeria-phone. After that the ID PROTECTION required me to use master password before using fingerprint again. I think I entered wrong password at least 2-3 times before entering the right one. After that it never accepted the right one. I…
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Moving subscription from Key to ID Protection?
Hi I have Key subscription which is valid until 02/2023. Is there a way to move this sub to ID Protection product? Thanks
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F-Secure ID secure mass update deletion
Hello, I have import my chrome passwords and right now I would like to delete few of them, how do I do a mass deletion? Marcelo
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Id protection crashing in android phone
Hi, Does anybody have any idea what could be the issue when out of a sudden ID protection (version 5.6.0.422) started crashing constantly in my Nokia 6.1 (Android 10) phone? It is just constantly giving me a popup notice stating that ID protection is crashing constantly and giving me the options to view application info,…
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ID Protection shuts down each time I copy account name or password from the vault
ID Protection (replacement for KEY) shuts down each time I copy a password from the vault and have to re-enter the Master Password to start it up again. ID Protection shuts down in Windows 10 Version 2004 in either Chrome 89 or Edge 89. I really enjoyed KEY but was forced to replace it with ID Protection which as a LOT…
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Importing passwords from Firefox
Anybody else having problems importing passwords from Firefox ? All articles i have found says the same: RTFM. I did and it doesn't work - when I import passwords from Firefox, i get the message: Ugyldigt filformat. As you can see i am Danish, English translation is "Invalide fileformat". Any ideas ? Per
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F-Secure Update as of 2021.3.28
I refuse to install the update. The overall appearance and functionality is annoying. Password information is hidden out of view instead of resized with the application window. I also had to create this new account because your website would not allow my old account to log in. I'm searching for a new password program.
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System auto-fill feature lost in Windows client?
Hi, After updating (Windows version) of the ID Protection to v5.0 it seems that there is no longer system auto-fill feature? Was that dropped away on purpose, or is this a bug?
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Updating passwords with Import
Say you have a hundred passwords in your vault and you have ID Protection and ID Guardian. If you update the passwords, user ID's or site URL's in one how can you get the updates to the other? You cannot sync between the two because they are not compatible. If you try to export and import passwords you get the message that…
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Firefox and corrupt install
I have FF 85 and ID 5.0 in Win 10 32 bit ID is not displaying passwords. So I uninstall it from Programs and Features. There is no ID Data listed as installed as there once was. I release the license and download the install package. I install ID. I enter the master password. I am not asked to save the recovery image. The…
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Why does F-Secure IDP make life so complicated for users?
Dear All, I don't understand how F-Secure Identity Protection works or at least it doesn't make any sense for me... Let's assume a customer buys a 5-seat licence, because he/she has 5 devices (desktop, laptop, subnotebook, Apple smartphone, Android tablet). He installs FSC IDP on each device and uses the same subscription…
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ID protection shows never used password
This discussion was created from comments split from: ID protection shows never used password.
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ID protection in android 11
Installed ID protection to my new android 11 phone, Passwords sync fine but monitoring says unable to connect. How can I fix that?
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Major problems with ID PROTECTION
hi, Ever since the latest update of ID PROTECTION one of my computers can't seem run anything related to ID PROTECTION, this includes the main application, but also the uninstallation-file, so my first thought when this problem occured was to restart the computer then uninstall the program, but when i execute the uninstall…
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Issues with IDP after update
This discussion was created from comments split from: Announcement: New version of ID PROTECTION 5.4.0 for Android & iOS.
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Chrome extension stopped working
F-secure ID Protection chrome extension stopped working after last ID protection update. Any solutions to this? I don't want to copy/paste all passwords by hand. I reinstalled chrome extension and re-authorized it but it didn't help.
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Download older version of F-secure ID protection
Hi, is there any possibility to download the last update of ID protection, aka. downgrade to the last version, since the autofill function isn't working on the latest version?
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ID PROTECTION Release announcements
We are happy to announce that new version of ID PROTECTION 5.6.0 for iOS has been released. The release is available for new installations immediately and any existing installation should get upgraded during next week. Release notes: General bug fixes and improvements. Best regards ID PROTECTION mobile team
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Android (9) ID Protection not capable of landscape mode ?
Hello, on my Android 9 device I could not use IDP in landscape mode. Is it meant to be only used in portrait mode ? Regards PatchPanel
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Win10 PC: Migration from KEY to ID Protection
Hello, after migrating from KEY to IDP (Win10 PC) there is still an entry in Programs and Features called "F-Secure Key: User Data". Is this still needed by IDP or could it be safely removed ? Regards PatchPanel
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Issue with Outlook.com domain email addresses?
Hi, I have a hotmail.com email address which I have signed up to ID PROTECTION with. I am not receiving any emails from F-Secure (neither the free email report or the confirmation email to verify I own the email address to show me the breach data within the app.) Has anybody else experienced this at all? Outlook help pages…
