Lost 2 FA codes to my beta account


I have aa beta account and i only know my email and password, i lost my 2fa codes. Can you please help me to regain acess please?

Kind regards,



  • Firmy
    Firmy Posts: 1,619 Community Manager

    Hello @FilipeR

    Welcome to the F-Secure Community. Thank you for your post.

    You can get the authentication code from your chosen authentication app on your phone or tablet. When you first enable 2-step verification, you need to use an authentication app to set it up. You can get the code from the same app. 

    Examples of commonly used authentication apps are Google Authenticator, Duo Mobile and Microsoft Authenticator.

    • If you have set up a 2-Factor authentication (2FA) for your account, the recovery codes are the back-up access to your account. If you do not have these recovery codes and you can't generate code from the authentication app you have used, you will not be able to access your account.
    • If you used Google Authenticator then there are some ways of recovering and fixing the situation. Read more here: https://support.google.com/accounts/troubleshooter/4430955?hl=en
    • If you have lost the old device, follow the steps in the below video;


    Please let me know if you require further assistance.

    Thank you and have a good day.