Installation Mac OSx 10.15.7 not working

User_37034

Good morning,

I've just tried to install the TOTAL package from f-secure on my Macbook Pro (running on Catalina 10.15.7). I was able to download the package but the installation freezes from the beginning, I can't even start the process after opening the package.

I've tried again with Gatekeeper safety setting set on "any" but that doesn't help, the package opens, asks for a safety check to be done (which I can accept) and then freezes (I've waited for an hour).

On another PC, iPhone and iPad everything went perfectly but for some reason my Macbook doesn't accept it ;)

Any hints?

Thanks in advance!

Simon

marmab

Hello @User_37034

The reason for the installation package failure is due to Catalina 10.15.7 no longer being part of the supported operating systems. An update of your operating system would be required to complete your installation. Do find the prerequisite system requirements needed to complete the TOTAL set up:

https://help.f-secure.com/product.html#home/total-mac/latest/en/concept_13BD6B171A434F1C83758688C2A39884-latest-en

User_37034

Many thanks, problem solved! Last time I looked it was OK down to Catalina 10.15.5, now only OSX 11 Big Sur