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Individual file scan not available
Hi all I'm running Windows 11 with F-Secure installed. When I right click and select "show more options," I don't see an option to scan my selected files. I've tried checking for updates, uninstalling/reinstalling F-Secure and decertifying/recertifying my device. It's a new computer, but the option was available for a…
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FS Protection for Mac: Chrome & Firefox browser extensions update notice
Hello! We (SAFE Mac R&D Team) will be releasing new versions of Chrome and Firefox extensions with changes required for the upcoming FS Protection for Mac 18.1 release. There are quite a lot of changes and refactoring under the hood. The main change is related to the integration of F-Secure Security Cloud service which is…
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internet connection until I change Freedome location on android
My problem is only on android and has occurred for approximately the past 10 days. I do not know about the connection being interrupted, until I try to access some content. As a result, I miss notifications or calls... the solution so far seems to be a change of Freedome location.
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Account issue
Good day, i am a user of Fsecure Want to add more users but the system is down
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F-Secure iFrame where it doesn't belong
I am using for a few days now, and I experience the very annoying effect, that on WordPress it puts its iframe in EVERY input field (see attached file) As it is my job to edit WordPress sites, it is quite unhandy to delete that iframe several times a minute. When I work with the theme builder Avada the F-Secure iframe even…
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Browser passwords
Sorry for inappropriate username, too many problems with IT this morning. How to install password protection for the browser, I have Edge
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New device
I have a subscription with you. I have a new iPhone and I have transferred all apps, including Freedom! But I can’t get it to work! It’s not as easy as it was before! They are asking for a login and I used my email and the subscription code I got when I paid but it doesn’t work! What can I do??
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Safe Browsing Extension is now available on Safari for iPhone and iPad
Hello F-Secure users, We are glad to inform you that we have launched a new extension of Safari for the iOS device to provide better protection for all iPhone and iPad users. The new browsing extension can be enabled on Safari; hence, you will be protected when using Safari on your device with banking and browsing…
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Updating existing password
About autofill: when a existing password is updated, password manager add on for Chrome does not update it. This browser extension work automatically or we must manage any time manually any changing?
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F-Secure issues and observation - trial on MacBook with Catalina (10.15.7)
Hello All, I am new here and have been using F-Secure (as a trial) just for a couple of days. Before I used software from another company, but decided it was time for a change. My system is a MacBook with MacOS Catalina (10.15.7). Issues I encountered with F-Secure are listed below as well as my observations. I expected to…
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How to get F-Secure support, please help
I am using a trial version of F-Secure SAFE and have some problems. Listed an overview of these here on this help Forum, hoping to get advice or suggestions about the next step(s). Besides a response from a moderator and my reply to his questions, I did not receive any suggestions about what to do next. I understand, it is…
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to the team
I wish you all the nice people at F Secure all the best for Xmas
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Elisa Yritystietoturva_F-secure plugin hosting service high CPU usage (continued)
Hi, Opened today my work laptop. CPU usage 100%. F-Secure plugin hosting service ate all my CPU power. Waited for a minute, then had to act. Tried to stop the service to get to use my laptop -> unsuccessful Disabled Firefox and Chrome browser extensions -> worked Checked the Scan Settings as you mentioned in a closed post…
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Pin to top for ID Protection vault
Pin to top for ID Protection vault would be handy to find frequently used items quickly.
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It may be an incompatibility problem.
你好 在我使用工具清理流氓软件后，我的 fs 保护保护突然失败，要求我重新启动。我想知道发生了什么。
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Disable Pop-ups
Add the ability to NOT allow F-Secure to make pop-ups for ANY reason. Most notably for 'Browser Protection' Like many others I constantly get Pop-ups for browser protection even when I press 'Don't ask again.' In other threads, agents suggest it has been fixed in an update, but the feature must not have taken affect for…
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App Security feature dropped from FREEDOME VPN on Android
Hello everyone, We have decided to remove the antivirus feature which is known as App Security FREEDOME VPN for the Android platform on December 12, 2022. This is to align our next mission to provide all-in-one security in 2023. F-Secure will introduce a new face of F-Secure products with AV features, VPN, Browsing…
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Is F-secure running on my computer?
I just subscribed to F-secure. I'd like to see what it is doing, including scans it has run and malware it has blocked. I'd also like to schedule a scan. But I don't see an option for either of those features when I log in. I'd also like to create a quick link for my laptop home screen. I don't see an option for that…
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Removing and adding devices
We have an existing subscription for three devices and would now like to remove one old device and add a new one. How to do it? We only have a reference number but don´t have (or have forgotten) the login email adress and password for the subscription (are they needed in this case?).
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Allow SAFE UI to retain the same dimension set by user
Hello I suggest that once the FS UI has been extended it remains so (saùe dimensions) till next usen it's just a drag to have to re-extend it each time I re-open it thank u
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Multiple platforms (Windows, iOS, Android) & SAFE subscription
Hello, I have purchased the F-Secure SAFE product on my Windows OS. I installed SAFE to an iPhone, logged in with my account and got the device protected, but the app does not show anything other than the SAFE browser protection. I can't see the virus scanning I see on my Android/Windows products. Is this normal? I was…
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Browser Protection Pop-ups
Like many others I constantly get Pop-ups for browser protection even when I press 'Don't ask again.' In other threads, agents suggest it has been fixed in an update, but the feature must not have taken affect for some people, and they suggested to reinstall. I've re-installed as clean as possible on multiple computers and…
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Adding an adult account to a protected tablet
Hi, Today I installed F-Secure SAFE on my daughter's Android tablet. So far so good. But I want my wife to be able to log in with her own account as well. SAFE prevents me from adding a user account to the tablet, citing family rules. But as the family rules administrator I can't find a setting to allow me to create a…
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Google Crome
Jag vill ansluta min min google crome till fsecure. Det går inte. Varför? Den har kopplats ihop tidigare. Vad göra
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hacking
Hello, Someone is hacking my latop ; He / she put into trash can F-secure SAFE that I installed. He/she make it too with Ccleaner and wipe (To clen my p.c) So I restore it regularly. How could I do ? Thank to you. Clairette
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Linux support for FREEDOME
Android devices have to be rooted to be able to configure VPN forwarding to access points. Are there even any plans to have Linux support?
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How to add an iphone to freedom
I ave a license for 3 devices. At the moment two ipads use it. Now i would like to add an iphone, but how?
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How to turn off F-secure?
I have to turn off my F-secure and install AVG FREE instead. This, because, it is impossible to renew my F-secure subscription through Clever bridge. The payment technology must have changed in some way, because I have renewed it before in 2020, and 2021. However, F-secure does not offer any support, so I Have to choose…
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SAFE unable to connect to Internet because Webview2 runtime "Not installed"
I have a Windows 10 Pro laptop fully updated to 21H1. Windows Update does not show an option to get 21H2, perhaps for compatibility reasons. F-secure safe was downloaded and installed from my F-secure account. A scan was completed successfully. Today I am told my subscription expired and SAFE was not setup properly.…
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SAFE - Found a virus, what to do
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