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Refund
I finally found the reciept for my original F-SECURE renewal. I took all of November off for hunting season. I went ahead and updated to the new (low priced) F-SECURE SAFE. I would like to to be reimbursed or have the F-SECURE renewal removed from my debit card invoice. Thank you.
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FSMS: (1) Crashed when opening Application Privacy; (2) Boot scan by default
Hi there, Does anyone experience this problem on Platform: Sony XZs mobile? 1, Clicked on the Application Privacy in FSMS 2, Select "View application" 3, Click on the taps and application quit with Android send report messages Also, FSMS boot scans while system starts (no matter a clear shut down or restart), even though…
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I can't add my other e-mail to my group...
When i tries to add my other e-mail - shows that my e-mail belongs to other group... So how i have to left that stupid group, if that pedik by he self took trial licensse
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Initial Trial Gripes
After lurking in the beta program for awhile and then going to Kaspersky, I reconsidering F-Secure for both my computers and my grandfather (who frequently gets into trouble with adware and drive-by sites). However, 3 problems I found in the beta still remain. 1: Browser protection for Android only works for the F-Secure…
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Upgrade Path Available?
Hello, Is there an upgrade path from F-Secure Internet Security to F-Secure Safe? If so, what are the details? Thanks, Steve
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F-Secure Mobile Security - licence date have changed
Hello, My F-Secure Mobile Security - licence date have changed from april 22.2018 to january 13.2018. So without any reason I loose more than 3 months. Can you explain me why ? If it is your policy I will certainly look for a more honest mobile security provider. Waiting for your reply. Regards, Alain.
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Youtube not loading
Hi I have F-Safe installed with content resritctions on and you tube is not loading at all. The page does not load i get error message "Make sure that you’ve got the right web address: https://www.youtube.com" I've turned off content restrictions but it still doesnt load any ideas?
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hello
hello ok good well ok sms or call security code bye have ok good well where ok sms XXXXXXXXXXX Edit: PII
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BSOD tcpip.sys when accessing network shares Realtek NIC
Hello Win7x64 F-Secure internet Security Realtek GBE ver 7.113.914.2017 14/09/2017 I've 6 licences but this is the ony PC with a realtek that I own The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff88001b39119, 0xfffff88004483588, 0xfffff88004482df0). A dump was saved in:…
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email scanning
hi, please can someone tell me ? does f-secure safe 2017 scan emails and does it scan a secure connection, thank you.
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updates
can someone tell me how many times a day f-secure safe updates please thank you.
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engines
hi, can someone tell me how many antivirus engines does f-secure safe use, please thank you.
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f-secure internet security / f-secure SAFE: Activation
Hi, at the moment I've installend f-secure internet security on my Windows 7 PC. Now I have to extend the licence in a few days. In my new account I have a new f-secure SAFE licence for 5 drives. How can I extend my license for f-secure internet security without re-installing? I've haven't found a licence number? How can I…
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Change email
I’ve signed up for s-secure safe and I need to change email address I spelt it wrong at sign up
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Banking protection banner out of place
Hi, When I enter a banking website, the banking protection banner appears on the very right side of my screen and is "cut in half". As a result, I cannot see or click on the buttons to interact with it (see picture). Any idea why it's happening and how to fix it? Thx!
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F-Secure SAFE keeps stopping when installing Playstore updates (Android)
Hi, Everytime when installing updates from the playstore, SAFE keeps crashing on almost every app update that gets installed. Have this on Android 8.0 and 8.1. Regards
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change e-mailadress for logging in
There has been a major problem. My laptop has been hacked and now I want to replace all login codes and e-mailadresses. The Fsecure inlog side will not allow me to change my e-mailadress and I just can change the password. For me it is of great importance to change my e-mailadress. How can I do this.
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Tablet set up with parental controls but I want to see Youtube
Options Hi. I set up my samsung tablet with parental contols for my child but I want to be able to see you tube. How can this be done?Thanks
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Scanning Microsoft Outlook PST files
Below is the scanning report of an Outlook PST-file. Question: How do I now identify the offending e-mail or its attachment? I was scanning the forum and found this entry: https://community.f-secure.com/t5/F-Secure-SAFE/How-to-find-which-mailbox-is/td-p/30358 I am afraid this is not a feasible solution for me - the PST…
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Call a website in Chrome shows "Internet access blocked" for 2 seconds
Hi, since some month I always see in Chrome the message "Your Internet access is blocked" for one or two seconds, when I open a new website. The problem exist only in Chrome. Firefox and IE are fine. When I deactivate F-Escure Internet Security then chrome works fine. I have deinstalled and reinstalled Chrome and F-secure…
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FSecure deletes (harmless) files without warning and without quarantine
Hello, FSecure delete an old file from my harddisk (a setup actually) that is not harmfull at all. It happens now several times. The problem is that FSecure deletes the files without putting it into quarantine so I got no chance to tell FSecure that is harmless or send it to FSecure to investigate the problem This file was…
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Suscribtion will stop although my f-secure account are valid
Hi everybody I have extended my f-secure subscription. Now my devices report me that my subscription will stop in 20 days. But my f-secure account says, everything OK my subscription is valid until November 2018. I have reinstalled the f-secure safe but the problem persist. Sorry for my bad English and thanks for helping.
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Mac - Running SAFE but do I also need it on my virtual Windows
I am running a Mac (Yosemite OS) with SAFE installed. Within the Mac I am also running Windows 7 through VMWare. Do I also need to install SAFE on the virtual Windows OS? The reason I ask is that I have been doing this for some time but recently the Windows environment has become painfully slow. I mean REALLY slow. I tried…
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False flagging of GT4T, a translator productivity tool
Dear support, A user of GT4T reported to me that one of the F-Secure products falsely flagged GT4T as a virus. GT4T is not a virus, neither does it do anything malicious. It's a simple translator productivity tool. and it's been selling for 7 years. Please help me check. Please download the installer file at…
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Why I cannot get free for 12 months?
https://campaigns.f-secure.com/safe/virgin-mobile/en_GB/ I have follow this website and creat an account, but my period is valid until 03/01/2018. Can you give back 12 months to me?
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Customer Support experience - How bad it can be?
I came a cross a situation where my F-Secure TOTAL purchase documents for 7 devices contained instructions / description about the experience that didn't match the real life. In part of the process I was asked about the experience and I chose to answer. My response to the open txt feedback for and to the question "what I…
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Re: Ransomware Protection
Hello! My MacPro has become infected with what seems to be a ransomware virus - I am not an expert - I was notified of this by a McAfee popup which claims it came from gumtree.com or mygumtree.com which is an infected site. It is probably related to my recent update with High Sierra 10.1.13. The McAfee pop up however while…
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nokia 808 security code
it is an old phone, but still in use. I have unfortunately lost the security code. How to recover it. It is backed up, hus no problem wiping it clean.
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New feature request for Mobile Security: QR code scanner
Hello there, Just wish to know if QR code scanner can be included as a part of the FSMS? Cheers yeungmic
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disabling nagging SAFE popup in Chrome
Is it possible somehow to disable the nagging popup from SAFE when I do not wish to install the SAFE plugin for Chrome? It used to be annoying to get the popup every day or every browser restart. But I tried to live with it. Now, after latest updates, the popup keeps coming and coming, there is maybe 1 minute between that…
