Products & Services
keep getting message to renew but system won't let me.
Maybe good to add more information:
-> does it Windows, Mac or Android?
-> what happened after choose "Renew"-button (or something like this)?
-> OR did you renew AND then installation still show the renew prompt?
This is all I get when I try to renew. I am on Windows 10 and trying to renew on PC.
Your subscription renewal was successfulYou have already renewed your subscription for another billing cycle. Your subscription will expire on 08/01/2018. Prior to this date, you will receive an email reminding you of the upcoming need to manually renew your subscription for another billing cycle.Back to My F-Secure
As you see my cover expires today.
Sounds as something wrong. Just as clarification: I'm only F-Secure user (their home solutions).
And maybe good to contact their direct Support Channels (chat or phone):https://www.f-secure.com/en/web/home_global/contact-support
because F-Secure Support Agents should be with abilities to handle your subscription information and will create proper official advices.
Like my own unofficial suggestion:
->> so, your installation (Windows 10) triggered prompt under Action Center with notification about "expiration" and with buttons like "Renew" (or something like this). Then it's redirect to My F-Secure Account Portal or any other pages where possible to see your quote?
->> or such quote after manual try to renew your subscription?
For example, what will be if you log-in to your My F-Secure Account portal ( https://my.f-secure.com/login ) and choose button "Renew" there (or under tab "orders and payments")? Does your quote happened with such steps?
Also, under community was some of topics and replies with such trouble-view. Maybe it should be known trouble or limitation. So, most likely F-Secure Support channels are useful step anyway.
Except potential meanings that your subscription indeed renewed already; then your current subscription is expired today and another billing cycle will start. But it should be too much strange wording and confuse-meanings. And maybe there is just something with troubles to proceed your renewal-process (based?! on something).
// later added; some of topics with related concern (and unknown sort-steps):
Contacted cutomer suport, they had no problem. Very anoying to get messages about renewing 5-6 times a day and not being able to do it.
All OK now.