Have an unused licence that I can't use.

I changed my computers. I removed the licens from the old computer, but I didn't uninstall the programm. I don't really have access now to the old computer, because people are who they are
My f-secure says I have a free licens, I add the device, it downloads.
When I look on the f-secure page, it says this computer has a licens.
I open the f-secure set up, sign in and then it tell's me that I don't have a free license to use on the computer, even though the page says this computer has a license.
Is this because I only removed the licens from the old computer and didn't actually uninstall the programm?
0 Like
This discussion has been closed.
Comments
No, the old computer is removed, I don't have an unused license but a totaly free one, that I can install, but not use.
That's the thing, the licence is free. When I'm at the set up stage and it tells me I have no new licens, it gives me an option to free a license and on the list is the new computer onto which i am trying to install the licens. The old computer is mentioned nowhere.
Hello,
Sorry for my reply. I'm only F-Secure user (their home solutions).
But does it possible to choose "this computer" from list as re-using license (even if it looks as this certain one). It will trigger installation further?
Or it is certain stuckpoint -> that after such step -> situation is pinned to 'trouble' with take licence in use?
With my own feelings -> system/computer should be visible under list ONLY after starting installation (or when installation is completed). Or something else (my F-Secure SAFE installation under My F-Secure Account portal was with strange view: installed only one device -> but listed as three ones; one active and two 'too much long time offline' -> maybe it was during tries to switch profile, re-activate licence installation or upgrade).
Thanks!