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cancellation
how do i cancel
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Accidently allowed a web-site access whilst banking protection on Help required please
I was looking at my bank account with F-secure on and stupidly allowed a website access thinking it was HMRC, I cannot remember the site name. Does anyone know how I can now find that site again and block it? Any help would be greatly appreciated thank you
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log in to the bank
Hello Since the bank Medirect (Belgium) updated their site, I can no longer log in. Neither with Firefox, nor with Google Chrome or Edge. The bank says that something in my F-Secure internet security needs to be adjusted, but what or how? www.medirect.be is in my list of safe sites. This is a Google translation. Please…
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Website Secure or not
I have 3 websites, I want to know the website is secure and if not what should I do to secure this? All website uses SSL. First website is hosted on Goody and remaining 2 are hosted in hostinger. On a daily basis when i browse those website then it shows request time out then after restarting my network then its opening.…
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Database is out of date
This discussion was created from comments split from: Website Secure or not.
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Excluding Folder Structure from RT Scanning
Hi, I am using SAFE v18.2 (if that's of any use). I have a folder structure on one disk (non root folder) that contains 10's of thousands of folders, each containing dozens of folders, each containing a few files. There are no executables, just data in these files. I would like to exclude the folder and all its subfolders…
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Licenses purchase
Hello, I’ve just renewed my subscription for 3 licenses for 3 devices. I’ve released one license for one device, but keep being asked for my email to release the other 2. This just sends me into a cycle of sending my e mail and being sent requests to renew my subscription. On the app, it tells me I still have 2 licenses to…
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Should I install Trusteer Rapport as well as F-Secure Safe?
Hi, I have F-Secure Total installed. I use Safe and VPN. When I log onto my banking site, it suggests installing Trusteer Rapport . So far, I haven't, because: -I don't know if it is compactible with F-Secure safe -I don't know whether it adds any additional security beyond that provided by F-Secure -there may be…
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Home Security FluBot malware threatens Android users - dozen times and counting!
I have already received this message from F-Secure on this tablet more than 10 times, plus my cell phone, etc. Last today at 5.01, 18.35 and 20.36. What the hell will end this bombing if the company does not provide an email address to which to complain? Chats and phones are either closed or behind a terrible queue. .
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How to upgrade from Internet Security to Total
Hello, I've got the Internet Security valid until January 2024. I understood that this license could be used in three devices. Now I found out that the mobile phones are not included in the devices. How to upgrade from Internet Security to Total without buying a totally new license? The present license in still valid for…
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F-Secure DeepGuard is blocking Adobe Reader DC
I am using FireFox, Adobe Reader DC and AOL. An AOL email has a PDF attachment. When using Firefox to open AOL, I click on the PDF attachment in the email to view the PDF in Adobe I get the following message: "There was an error opening this document. The file is already open or in use by another application". If I disable…
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My F-Secure and F-Secure SAFE: What a mess!
Hi I'm posting below text here in the hope some responsible person at F-Secure might forward it to the right place. I'm not willing do discuss this in an online chat, and there is no public email address it could sendit to. So, here goes my blame: F-Secure IS has been my security suite for many year. The renewal of the…
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ANTI-VIRUS on hand, I've difficulties, including on email issues, not still settled
I have bought the other day SAFE for two years for five devices. Each time I want to install, I am not asked to enter my purchase code. Instead I am asked to renew, followed by 'buy'! Please I do not want to remember some of the problems I had during the last years that left my IPAD to divine protection. Today I tried to…
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How do i kill the constant nagging to install the browser plugin
I really am sick of this insane browser plugin stuff It does block completely safe sites and even meddles with downloads and more annoyances The problem is this f-secure monster constant keeps trying to force install these monstrousities I am sick of being locked out of my local nas, because it does not have https so what…
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How to stop the restart function after blocking a malware?
I am asked to restart my computer everytime F-secure blocks a malware. Any way to stop the software to ask me restart my computer?
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Setting protected files
Is it possible to set protected files (like documents) in F Secure SAFE ? If yes, how? thanks
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My license didnt renew
Bought total for 5 devices from the black friday sale. Cant activate it on my account. Cant find an email for support. The chat is useless since Im at work at the times its open. Please provide an email that I can contact you at.
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Apple M1 and serious performance issues
So on another post you've mentioned that native ARM-version would be coming late 2020. Still it's running via Rosetta and to be honest it's pretty much bogging system so much that I'm really, really considering to ditch F-Secure all together. Let alone the absolutely monstrous memory usage. Plus 1gigs on 8gig system is…
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Deleting a device
Hi I have a question about deleting a device. On my current account I have one device, and that device is my computer. But i am getting a new computer soon, so i would like to know, if i can delete this device, and then replace it with my new computer. Is that possible. Do i just press the release license button, and then…
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F-Secure Mobile Security (Android)
Why doesn't it support the following web browser: Chrome,Samsung (phishing protection)? Supported by other security applications! i don't think many people want to use their own browser.
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Gamemode
Apparently gamemode is now automatic. How does it know when game is started? I've gotten so many times fsecure info screen on top of the game now after this update where it was made automatic. Looks like it doesn't work. It should still be manual since it seems it doesn't know when you can disturb with stupid useless info…
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A customer suggsted a different translation of the license expiry notification in F-Secure SAFE
A customer suggested that the notification about expiring license in German "Ihr Abonnement läuft gerade ab" should be replaced with "Ihr Abonnement läuft demnächst ab".
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My.F-secure.com,connection issue with SAfe and iphones 6 and 8
There's no category for TOTAL,so i start this thread here.. I've installed SAFE on two iphones,6 and 8(latest iOS possible),both active. At the portal side(my.f-secure.com) status view with both devices: "This device has not connected to My F-Secure during the last two weeks.Check that the device can connect to the…
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Problem with subscription
Hi everybody .i will try to describe my problem shortly.i just installed an app f secure safe on Android and its number 10 ver.i still trying to renew subscription but without happy end.inside the app i have message "error - your purchase is not available now.please try later .and over and over again.my trial period Has…
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F secure event viewer error
So i have the internet provider provided version of F-secure safe called Ziggo Safe Online. And it keeps displaying this strange message in event viewer.
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F-Secure SAFE "Security Cloud Malfunction" error (macOS 10.13)
Hi, I contacted the support with the following issue but couldn't get any help. I am now trying to get help debugging via the forum, let's see how that goes. Here's my problem: After restoring my macbook pro with a Time machine backup, F-Secure SAFE now shows the Security Cloud Malfunction error. I tried the steps to fix…
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Keyloggers
Does F Secure Safe protects against key loggers?
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Osuuspankkki offer
My subscription will end next week. And I want to use OP offer. I know that I must delete old account and create new one for OP offer. Is it enough? Should I reinstall F-secure applications?
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F secure Android not working
My F-Secure on my Android Samsung S 20 seem to not scan propperly. so i deinstalled it an reinstalled it. now when i start it an try to connect with my profile to get the license, is loads for minutes and then gives me Error 500 and "please contact the administrator" funny. Please help me what I'm supposed to do now.…
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Not sure whether F-Secure Internet Security is working or not
Hello For the past two day's i am noticing this pop up message when ever i visit any banking site. Not sure whether my F-Secure is working or not. Need help to understand this issue and help me to resolve it. You can refer enclosed attachment
