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Warning email. Is there a concern or an error?
Hello, I have just renewed my subscription one day after it expired. This was done using the device with which I am pretty sure I originally set up this security. Then I logged into F Secure to check everything was working, using the same device. I immediately received an email which says that 'We noticed a login from a…
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3 x 5 licence for 2 Years activated
I wanted to activate 15 devices, but since only packs of 5 were offered, I bought 3x5 licenses. When activating, I didn't notice that the first subscription was extended by 2 years with the other licenses. Now I have 5 devices with a subscription until 03/28. 1.) Can that be changed? 2.) Is that only possible with 3…
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exclude extern harddrive
Hi all! I use Mac OS Monterey 12.1 and my Time Machine doesn't seem to make the back ups properly anymore, it just freezes in the middle. The Mac support suggests that I exclude the external hard drive from FSecure Safe protection, because it may slow down the back up. But how do I do that? I can't find these kind of…
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Are reasons for website blocks documented anywhere? Concern re apparent ideology-block.
Bit surprised to see tuttletwinstv blocked. Assume someone reported it for ideology. I don't care about one site, but one roach implies an infestation. Is there a way I can see the reason for a block? Does F-Secure have a policy on ideological blocking?
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F-Secure SAFE fails with error message Event ID 11722 (error 1722) Action InstallLateboundPackages
Installation is not working on notebook running Windows 7 with latest hotfixes. OS eventlog record appears (see attachment). F-Secure SAFE installation passes on second notebook with Win7 and hotfixes without problem. Unknown what difference causes setup to fail. On failing system I tried: Windows Installer service is…
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renew my subscription
My subscription (account XXXXXXXXX) has expired. I want to renew it. How can I do? Edit: PII removed
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How do I claim remaining subscription from another vendor?
I READ I GET ECONOMICAL BENEFIT IF I ANNOUNCE MY ONGOING ACCOUNTS (SEE ABOVE). DO ONE OR BOTH OF THESE ACCOUNTS PROLONG, OR REDUCE COSTS, IF I CHANGE TO F-SECURE TOTAL NOW? HOW AND WHERE DO I FILL THIS INFORMATION/REQUEST? I DO NOT FIND WHERE TO INFORM YOU ABOUT MY 2 CURRENT ACCOUNS WHEN FILLING THE REGISTRATION SCHEDULE.…
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Is it possible to scan iPhones for viruses, malware, trojans, rootkits and ransomware?
Is it possible to scan iPhones for viruses, malware, trojans, rootkits and ransomware? I have a subscription with F-Secure SAFE solution, will this product be able to scan for these things?
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Offline installer for F-Secure Safe?
Hi everyone, where can I download an offline installer for F-Secure Safe? For reason of security I am switching from a different security suite to F-Secure. Since I do NOT perform a clean install I have to be sure, that my PC stays secure while removing the former suite and installing F-Secure Safe. This means that I have…
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Excluding folders
Hello Within the 'App and file control' settings window of F-Secure SAFE, if I exclude a folder containing an application's exe file, is that exe treated as an excluded application by DeepGuard? Or do I need to explicitly add the exe file to the excluded list? To put the question another way, is the ~entire~ contents of an…
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F-Secure Safe
Błąd przy każdej próbie instalowanie F-Secure SAFE.
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Safe browsing
Hi, Having purchased Total and installing it on my iphone12 And iPad Pro, I am regularly being presented with the caption ‘ “Safe browsing is temporary unavailable” Web service that provides site safety information cannot be reached at the moment. This appears even if I start a new search. The only way I’ve found to get it…
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Bought 1year / 5devices - but what now?
Hello, I already tried to reach someone on the German and English customer hotlines. Unfortunately, they're extremely busy, so I try here additionally. I used the 30-days free trial yet, which initially asked me to create an account (let's call it account A). I am happy with F-Secure, so today I decided to purchase a…
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Castrated subscription
On February 09, 2022, I activated a 3-year subscription for 5 devices. Until February 09, 2025. On March 10, 2022, I received a notification in my personal account that my subscription is now valid until April 12, 2022. What kind of joke is this? Or is it just a brazen deception? Or are they sanctions? I am constantly…
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Scheduled scan runs 12 hours late
Can anyone tell me why my scan runs 12 hrs after my set time? I have it scheduled scheduled for 10:00 on Friday night. Sure enough, every Saturday morning it starts at 10:00am. Then I have to look at the log showing all of the skipped scans, as if its telling me its not their fault if there's a virus on the computer…
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Installation die reinste Katastrophe
Bei keinem Programm brauchte ich zur Installation soviel Zeit. Umständlicher wie F-Secure geht es nicht mehr. Da ist die Konkurrenz weit besser. Habe es noch immer nicht geschaft . Die Infos sind viel zu umständlich und dauernd muß ich umschalten von englisch auf deutsch. Kann dieses Produkt so auf keinen Fall empfehlen…
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Unable to install
Privet, konichiwa f-secure team. I want to ask a question, my system without edge, defender, win firewall,etc. Not really sure to install edge again tho. i am understand webview2 help fsecure, but in case i wanna install without it. if that possible install F-secure without webview2 edge framework? before this i install…
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One-year subscription ?
Hello I purchased a one-year F-Secure Antivirus subscription in November 2021. But my F-Secure Antivirus desktop app tells me it's only good until March 2022. One year subscription, bought in November 2021, I expected it to be valid until... November 2022. Where am I wrong? Thank you very much and good luck A - Ref#.…
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unable to install F-SECURE ANTIVIRUS ON WINDOWS 7 WHY
unable to install F-SECURE ANTIVIRUS ON WINDOWS 7 VERSION. WHY. PLEASE CALL ME BACK ON +xxxxxxxxxxxx. I AM FROM INDIA. Edit: Removed PII
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F-Secure Mobile Security (Android)
Hallo, If I think about it, it doesn't check the links when I click on it (for example, within Facebook). that's right? Why? Regards, Tibor
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I just wonder if there will be support for the Opera browser later on ?
THe reason is that Opera is a great browser, and I am not a MS fan. This is maybe a result of my work as a IT-Manager in Norway.
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Safe browser not working on Android device
Running Oxygen OS 11.0.5.1 GM21BA on My OP 7 Pro. Starting Safe browser only shows attached page.
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Green border appears for no reason
Hi, A not very technical friend of mine uses F-Secure on his laptop PC. He has been using it for a number of years now ( I recommended it) without any problems. recently teh green border started firing up for no reason. I was on his laptop using Chrome to access a variety of websites; BBC, Guardian etc and suddenly the…
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Can't print on Android from safe browser
Can't print from Safe Browser on my android phone. Works from Chrome. But when I try to print from Safe Browser I either get an Error about page not found or nothing happens. Is there a setting that I'm missing? Any help would be appreciated. SWilson
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F-secure hoarding processes
This is extremely strange - on my daughter's pc which is protected under my subscription, she has at least 25 instances of "F-Secure plugin hosting service" appearing in her task manager. (See attached screenshot). 1 - she's done a complete shut down and restart - didn't solve it. 2 - she checked for updates, it says it's…
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How do I view the progress/status of a scheduled/background scan?
When a scheduled deep scan has started I can see the Event history entry that says "Scheduled virus scan has started" but how can I tell when it has completed and how can I view the status and progress of the scan?
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F-Secure SAFE closes in my Huawei ELE-L29 running Android 10.0
Hello. In my phone F-Secure SAFE is open only for a few minutes after I reboot it or after I manually start the app. I never close manually the "F-Secure needs to show this notification to prevent Android from closing it" notification. Still, there has not been a full analysis since july 2021. What should I do?
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F-Secure SAFE 2 minutes shutdown sometimes since 18.2 update
Hello, I've got 3 computers in my household. 2 windows 10 PC, 1 windows 8 PC. They are different hardware wise, the only thing is the same on the three computers is that all of them has f-secure safe installed on it. First I realized this problem on one of the Windows 10 PC. Sometimes the shutdown was exactly 2 minutes,…
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F-Secure Internet Security 18.2 fully breaks page youtube.com and allegro.pl
As in the topic - breaks css and other scripts on youtube.com and allegro.pl in firefox 96.0.3 on W10 19044.1466. Can't do anything about it, disabling firefox addon makes even more troubles. Enabling it and adding page to whitelist solved problem for youtube but didn't for allegro. Even full addon removal didn't work. The…
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Test-Install SAFE stopped at compatibility check
Hello, I tried a test install, but the installer stopped working at 46% (compatibility check). I waited for about 10 minutes, but process 'F-Secure-Safe-Network-Installer...' showed no more signs of life and had to be killed with task manager. No error message, no log, no entry in Win syslog. Any ideas? Thank you. PC: Win…
