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Banking protection hyperactive
With the latest updates it appears that the banking protection has become hyperactive. I tried to access Dell.com, Amazon.com, etc. and all trigger the banking protection. And the whole management of the banking protection is way too complicated, how do I switch it off? I do not want to add websites to it, I want it to be…
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F-Secure antivirus and My F-Secure
Hi, Is My F-Secure available to antivirus users, or is it just for Safe and Total users?
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Warning email. Is there a concern or an error?
Hello, I have just renewed my subscription one day after it expired. This was done using the device with which I am pretty sure I originally set up this security. Then I logged into F Secure to check everything was working, using the same device. I immediately received an email which says that 'We noticed a login from a…
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3 x 5 licence for 2 Years activated
I wanted to activate 15 devices, but since only packs of 5 were offered, I bought 3x5 licenses. When activating, I didn't notice that the first subscription was extended by 2 years with the other licenses. Now I have 5 devices with a subscription until 03/28. 1.) Can that be changed? 2.) Is that only possible with 3…
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exclude extern harddrive
Hi all! I use Mac OS Monterey 12.1 and my Time Machine doesn't seem to make the back ups properly anymore, it just freezes in the middle. The Mac support suggests that I exclude the external hard drive from FSecure Safe protection, because it may slow down the back up. But how do I do that? I can't find these kind of…
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Are reasons for website blocks documented anywhere? Concern re apparent ideology-block.
Bit surprised to see tuttletwinstv blocked. Assume someone reported it for ideology. I don't care about one site, but one roach implies an infestation. Is there a way I can see the reason for a block? Does F-Secure have a policy on ideological blocking?
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F-Secure SAFE fails with error message Event ID 11722 (error 1722) Action InstallLateboundPackages
Installation is not working on notebook running Windows 7 with latest hotfixes. OS eventlog record appears (see attachment). F-Secure SAFE installation passes on second notebook with Win7 and hotfixes without problem. Unknown what difference causes setup to fail. On failing system I tried: Windows Installer service is…
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renew my subscription
My subscription (account XXXXXXXXX) has expired. I want to renew it. How can I do? Edit: PII removed
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How do I claim remaining subscription from another vendor?
I READ I GET ECONOMICAL BENEFIT IF I ANNOUNCE MY ONGOING ACCOUNTS (SEE ABOVE). DO ONE OR BOTH OF THESE ACCOUNTS PROLONG, OR REDUCE COSTS, IF I CHANGE TO F-SECURE TOTAL NOW? HOW AND WHERE DO I FILL THIS INFORMATION/REQUEST? I DO NOT FIND WHERE TO INFORM YOU ABOUT MY 2 CURRENT ACCOUNS WHEN FILLING THE REGISTRATION SCHEDULE.…
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Is it possible to scan iPhones for viruses, malware, trojans, rootkits and ransomware?
Is it possible to scan iPhones for viruses, malware, trojans, rootkits and ransomware? I have a subscription with F-Secure SAFE solution, will this product be able to scan for these things?
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Offline installer for F-Secure Safe?
Hi everyone, where can I download an offline installer for F-Secure Safe? For reason of security I am switching from a different security suite to F-Secure. Since I do NOT perform a clean install I have to be sure, that my PC stays secure while removing the former suite and installing F-Secure Safe. This means that I have…
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Excluding folders
Hello Within the 'App and file control' settings window of F-Secure SAFE, if I exclude a folder containing an application's exe file, is that exe treated as an excluded application by DeepGuard? Or do I need to explicitly add the exe file to the excluded list? To put the question another way, is the ~entire~ contents of an…
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F-Secure Safe
Błąd przy każdej próbie instalowanie F-Secure SAFE.
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Safe browsing
Hi, Having purchased Total and installing it on my iphone12 And iPad Pro, I am regularly being presented with the caption ‘ “Safe browsing is temporary unavailable” Web service that provides site safety information cannot be reached at the moment. This appears even if I start a new search. The only way I’ve found to get it…
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Bought 1year / 5devices - but what now?
Hello, I already tried to reach someone on the German and English customer hotlines. Unfortunately, they're extremely busy, so I try here additionally. I used the 30-days free trial yet, which initially asked me to create an account (let's call it account A). I am happy with F-Secure, so today I decided to purchase a…
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Castrated subscription
On February 09, 2022, I activated a 3-year subscription for 5 devices. Until February 09, 2025. On March 10, 2022, I received a notification in my personal account that my subscription is now valid until April 12, 2022. What kind of joke is this? Or is it just a brazen deception? Or are they sanctions? I am constantly…
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Scheduled scan runs 12 hours late
Can anyone tell me why my scan runs 12 hrs after my set time? I have it scheduled scheduled for 10:00 on Friday night. Sure enough, every Saturday morning it starts at 10:00am. Then I have to look at the log showing all of the skipped scans, as if its telling me its not their fault if there's a virus on the computer…
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Installation die reinste Katastrophe
Bei keinem Programm brauchte ich zur Installation soviel Zeit. Umständlicher wie F-Secure geht es nicht mehr. Da ist die Konkurrenz weit besser. Habe es noch immer nicht geschaft . Die Infos sind viel zu umständlich und dauernd muß ich umschalten von englisch auf deutsch. Kann dieses Produkt so auf keinen Fall empfehlen…
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Unable to install
Privet, konichiwa f-secure team. I want to ask a question, my system without edge, defender, win firewall,etc. Not really sure to install edge again tho. i am understand webview2 help fsecure, but in case i wanna install without it. if that possible install F-secure without webview2 edge framework? before this i install…
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One-year subscription ?
Hello I purchased a one-year F-Secure Antivirus subscription in November 2021. But my F-Secure Antivirus desktop app tells me it's only good until March 2022. One year subscription, bought in November 2021, I expected it to be valid until... November 2022. Where am I wrong? Thank you very much and good luck A - Ref#.…
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unable to install F-SECURE ANTIVIRUS ON WINDOWS 7 WHY
unable to install F-SECURE ANTIVIRUS ON WINDOWS 7 VERSION. WHY. PLEASE CALL ME BACK ON +xxxxxxxxxxxx. I AM FROM INDIA. Edit: Removed PII
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F-Secure Mobile Security (Android)
Hallo, If I think about it, it doesn't check the links when I click on it (for example, within Facebook). that's right? Why? Regards, Tibor
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I just wonder if there will be support for the Opera browser later on ?
THe reason is that Opera is a great browser, and I am not a MS fan. This is maybe a result of my work as a IT-Manager in Norway.
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Safe browser not working on Android device
Running Oxygen OS 11.0.5.1 GM21BA on My OP 7 Pro. Starting Safe browser only shows attached page.
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Green border appears for no reason
Hi, A not very technical friend of mine uses F-Secure on his laptop PC. He has been using it for a number of years now ( I recommended it) without any problems. recently teh green border started firing up for no reason. I was on his laptop using Chrome to access a variety of websites; BBC, Guardian etc and suddenly the…
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Can't print on Android from safe browser
Can't print from Safe Browser on my android phone. Works from Chrome. But when I try to print from Safe Browser I either get an Error about page not found or nothing happens. Is there a setting that I'm missing? Any help would be appreciated. SWilson
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F-secure hoarding processes
This is extremely strange - on my daughter's pc which is protected under my subscription, she has at least 25 instances of "F-Secure plugin hosting service" appearing in her task manager. (See attached screenshot). 1 - she's done a complete shut down and restart - didn't solve it. 2 - she checked for updates, it says it's…
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How do I view the progress/status of a scheduled/background scan?
When a scheduled deep scan has started I can see the Event history entry that says "Scheduled virus scan has started" but how can I tell when it has completed and how can I view the status and progress of the scan?
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F-Secure SAFE closes in my Huawei ELE-L29 running Android 10.0
Hello. In my phone F-Secure SAFE is open only for a few minutes after I reboot it or after I manually start the app. I never close manually the "F-Secure needs to show this notification to prevent Android from closing it" notification. Still, there has not been a full analysis since july 2021. What should I do?
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F-Secure SAFE 2 minutes shutdown sometimes since 18.2 update
Hello, I've got 3 computers in my household. 2 windows 10 PC, 1 windows 8 PC. They are different hardware wise, the only thing is the same on the three computers is that all of them has f-secure safe installed on it. First I realized this problem on one of the Windows 10 PC. Sometimes the shutdown was exactly 2 minutes,…
