-
Too long booting time because of F-Secure Safe
Sometimes my booting of my macOS Monterey takes more than 10 minutes. When I look at the system.log on the Console app, I saw that F-Secure's subscription check takes too much time. You can see the logs below. Apr 10 15:37:44 localhost Installer Progress[141]: Progress UI App Starting Apr 10 15:37:44 localhost…
-
People & Devices
Hi, New user and liking SAFE thus far. On the People & Devices settings, I have the subscription owner(myself) listed however can you add another user on the same PC with restricted usage and if so do you select the "My Device" which is already protected to add another user? Thanks in advance for any responses. Andy
-
First login on mobile always fails with "Page expired"
Hello, I am currently trialing F-Secure TOTAL. On the PC all is OK. Now I installed SAFE on my Android mobile phone, too, but when trying to log in from there (from within the F-Secure SAFE app), I only get a "Page expired etc." message. I have tried multiple times to close and restart the app, and have also cleared the…
-
Why does F-Secure SAFE still close after entering PayPal password
This problem started in June 2021 and still hasn't been fixed, making my use of PayPal risky.
-
Very frustrating
How do I bypass error messages from F-Secure when trying to add Safe service to my cell phone?
-
When will F-Secure SAFE run natively on Apple M1 Chips?
I am using an Apple M1 Powered Mac and would like to use F-Secure SAFE as an antivirus. Unfortunately it runs on Rosetta 2, and slows the system remarkably down. I am really surprised that F-Secure SAFE runs on Rosetta 2 rather than native. When could I expect a natively running version of SAFE to be available? Is there…
-
SAFE scans the whole google drive every time
I found that if you use F-Secure SAFE and google drive for desktop on Windows. It would always scan the whole drive file. Because I did't storage my files offline, the scanner have to download more than 500GBs of files from the cloud and it takes a decade.
-
How to get detailed information about virus threat, when F-Secure SAFE Android detects one?
Hi, F-Secure safe reported with Google meet, that it is infected with virus. I uninstalled and reinstalled that from Google Play Store with equal result. So I am quite sure that this is a false positive, because I am quite sure Google would not release harmful packages of packages they by them-self create. Maybe heuristics…
-
DeepGuard & application blocking
Hello I run F-Secure SAFE 18.2 on Windows 10. Yesterday I started up an app on my PC and a notification was immediately displayed saying that DeepGuard had blocked the application because it had "tried to change another application". The same notification popped up several times over the next minute or so. The app,…
-
Scanning files stuck at 12 percent, then goes really slow.
Ive noticed that since a few days ago whenever i do a full system scan it will go to 11/12 percent normally but then it stays there for hours, while it still scans for files it does this very slowly and does not go above this percentage and it becomes basically impossible to finish the scan. Ive also noticed it generally…
-
Banking protection hyperactive
With the latest updates it appears that the banking protection has become hyperactive. I tried to access Dell.com, Amazon.com, etc. and all trigger the banking protection. And the whole management of the banking protection is way too complicated, how do I switch it off? I do not want to add websites to it, I want it to be…
-
F-Secure antivirus and My F-Secure
Hi, Is My F-Secure available to antivirus users, or is it just for Safe and Total users?
-
Warning email. Is there a concern or an error?
Hello, I have just renewed my subscription one day after it expired. This was done using the device with which I am pretty sure I originally set up this security. Then I logged into F Secure to check everything was working, using the same device. I immediately received an email which says that 'We noticed a login from a…
-
3 x 5 licence for 2 Years activated
I wanted to activate 15 devices, but since only packs of 5 were offered, I bought 3x5 licenses. When activating, I didn't notice that the first subscription was extended by 2 years with the other licenses. Now I have 5 devices with a subscription until 03/28. 1.) Can that be changed? 2.) Is that only possible with 3…
-
exclude extern harddrive
Hi all! I use Mac OS Monterey 12.1 and my Time Machine doesn't seem to make the back ups properly anymore, it just freezes in the middle. The Mac support suggests that I exclude the external hard drive from FSecure Safe protection, because it may slow down the back up. But how do I do that? I can't find these kind of…
-
Are reasons for website blocks documented anywhere? Concern re apparent ideology-block.
Bit surprised to see tuttletwinstv blocked. Assume someone reported it for ideology. I don't care about one site, but one roach implies an infestation. Is there a way I can see the reason for a block? Does F-Secure have a policy on ideological blocking?
-
F-Secure SAFE fails with error message Event ID 11722 (error 1722) Action InstallLateboundPackages
Installation is not working on notebook running Windows 7 with latest hotfixes. OS eventlog record appears (see attachment). F-Secure SAFE installation passes on second notebook with Win7 and hotfixes without problem. Unknown what difference causes setup to fail. On failing system I tried: Windows Installer service is…
-
renew my subscription
My subscription (account XXXXXXXXX) has expired. I want to renew it. How can I do? Edit: PII removed
-
How do I claim remaining subscription from another vendor?
I READ I GET ECONOMICAL BENEFIT IF I ANNOUNCE MY ONGOING ACCOUNTS (SEE ABOVE). DO ONE OR BOTH OF THESE ACCOUNTS PROLONG, OR REDUCE COSTS, IF I CHANGE TO F-SECURE TOTAL NOW? HOW AND WHERE DO I FILL THIS INFORMATION/REQUEST? I DO NOT FIND WHERE TO INFORM YOU ABOUT MY 2 CURRENT ACCOUNS WHEN FILLING THE REGISTRATION SCHEDULE.…
-
Is it possible to scan iPhones for viruses, malware, trojans, rootkits and ransomware?
Is it possible to scan iPhones for viruses, malware, trojans, rootkits and ransomware? I have a subscription with F-Secure SAFE solution, will this product be able to scan for these things?
-
Offline installer for F-Secure Safe?
Hi everyone, where can I download an offline installer for F-Secure Safe? For reason of security I am switching from a different security suite to F-Secure. Since I do NOT perform a clean install I have to be sure, that my PC stays secure while removing the former suite and installing F-Secure Safe. This means that I have…
-
Excluding folders
Hello Within the 'App and file control' settings window of F-Secure SAFE, if I exclude a folder containing an application's exe file, is that exe treated as an excluded application by DeepGuard? Or do I need to explicitly add the exe file to the excluded list? To put the question another way, is the ~entire~ contents of an…
-
F-Secure Safe
Błąd przy każdej próbie instalowanie F-Secure SAFE.
-
Safe browsing
Hi, Having purchased Total and installing it on my iphone12 And iPad Pro, I am regularly being presented with the caption ‘ “Safe browsing is temporary unavailable” Web service that provides site safety information cannot be reached at the moment. This appears even if I start a new search. The only way I’ve found to get it…
-
Bought 1year / 5devices - but what now?
Hello, I already tried to reach someone on the German and English customer hotlines. Unfortunately, they're extremely busy, so I try here additionally. I used the 30-days free trial yet, which initially asked me to create an account (let's call it account A). I am happy with F-Secure, so today I decided to purchase a…
-
Castrated subscription
On February 09, 2022, I activated a 3-year subscription for 5 devices. Until February 09, 2025. On March 10, 2022, I received a notification in my personal account that my subscription is now valid until April 12, 2022. What kind of joke is this? Or is it just a brazen deception? Or are they sanctions? I am constantly…
-
Scheduled scan runs 12 hours late
Can anyone tell me why my scan runs 12 hrs after my set time? I have it scheduled scheduled for 10:00 on Friday night. Sure enough, every Saturday morning it starts at 10:00am. Then I have to look at the log showing all of the skipped scans, as if its telling me its not their fault if there's a virus on the computer…
-
Installation die reinste Katastrophe
Bei keinem Programm brauchte ich zur Installation soviel Zeit. Umständlicher wie F-Secure geht es nicht mehr. Da ist die Konkurrenz weit besser. Habe es noch immer nicht geschaft . Die Infos sind viel zu umständlich und dauernd muß ich umschalten von englisch auf deutsch. Kann dieses Produkt so auf keinen Fall empfehlen…
-
Unable to install
Privet, konichiwa f-secure team. I want to ask a question, my system without edge, defender, win firewall,etc. Not really sure to install edge again tho. i am understand webview2 help fsecure, but in case i wanna install without it. if that possible install F-secure without webview2 edge framework? before this i install…
-
One-year subscription ?
Hello I purchased a one-year F-Secure Antivirus subscription in November 2021. But my F-Secure Antivirus desktop app tells me it's only good until March 2022. One year subscription, bought in November 2021, I expected it to be valid until... November 2022. Where am I wrong? Thank you very much and good luck A - Ref#.…
