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The program is stuck
Stopped at 99 percent why？？？？？
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Request for Refund
I didn't know that phishing site protection is not effective just by installing it on a mobile device, but only when using a safe browser. Since I usually use Safari or Chrome, I have not been protected in any way, and any tool that does not have checks enabled when using these browsers is not suitable for use. I was…
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F-Secure SAFE for Mac Update from 18.1 to 18.2
Hello, I have installed F-Secure SAFE 18.1 on my Mac. Since some days 18.2 is available. But when I click on "Search for Updates", it does not find the update. It only updates the database. How can I update to 18.2? Thank you! Kind regards Stefan
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Browsing protection by F-Secure does not work properly
Since 2022-02-28 I have installed F-Secure Save on my computer.. In addition, I use "Browser protection by F-Secure" for Firefox. With Firefox I am experiencing two problems since I installed the "Browser protection by F-Secure". 1. Firefox no longer loads the website "ello.co". To my knowledge there is no reason to do so.…
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McAfee pop up
Microsoft Edge and Mcfee pops on the computer there i can reed , i have 3 Trojans and offer that I should buy their protection. I have scanned f-secure and it's ok.Are they bluffing? I have that protection with you? je.*******@gmail.com refmr:********* 2022-02--03 Edit: PII removed
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Windows Defender turned off while installing the newest update
Hello! I was installing the newest F Secure SAFE update when windows defender turned off completely. Also when trying to turn it on again I got a pop-up saying something in the lines of "IT administrator has turned this feature". After the update finished installing I was able to turn it on again. Is this the tamper…
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How do I install F-Secure safe and not uninstall Norton 360?
F-Secure safe wants me to uninstall Norton 360 and Webroot. How do I install without loosing my other software?
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How to free an unused license again?
I have changed the name of a device for which I had already assigned a license. I have also assigned a license to the new name of the same device :-( Now 2 licenses are defined for one and the same device. how can I free the duplicate, unused license again?
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Why can't I activate my F-Secure product?
Why can't I activate my F-Secure product? I have paid for 7 machines for 2 years , i have an orde code, but manual activation does not work ?
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Green line
Why there are not anymore green line when I contact BANK??? How I could get it back? Please answer. XXXXXXXXXXXXXXXX@pp.inet.fi tel +358XXXXXXXXX Edit: PII removed
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SAFE for Mac is blocking Game despite exceptions
Hi everyone, it seems F-Secure SAFE for Mac is blocking the game "XCOM 2" from starting properly, didn't had any issues with any other program or game so far. After some testing and troubleshooting, it is not DeepGuard causing the issue, but the normal AV Scanner. When i disable the real time scan, the game starts fine.…
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Change Key to old Version
Hi, I'm using Android 5.0 (and can't never update this Version !!!) and have Key for F-Secure SAFE for 3 devices. F-Secure SAFE doesn't work on Android 5.0. But F-Secure Mobile Security from Play Store works. But only for 30 Days. How can I get a right key only for 1 device. I want to use 2 devices with F-Secure SAFE and 1…
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Too long booting time because of F-Secure Safe
Sometimes my booting of my macOS Monterey takes more than 10 minutes. When I look at the system.log on the Console app, I saw that F-Secure's subscription check takes too much time. You can see the logs below. Apr 10 15:37:44 localhost Installer Progress[141]: Progress UI App Starting Apr 10 15:37:44 localhost…
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People & Devices
Hi, New user and liking SAFE thus far. On the People & Devices settings, I have the subscription owner(myself) listed however can you add another user on the same PC with restricted usage and if so do you select the "My Device" which is already protected to add another user? Thanks in advance for any responses. Andy
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First login on mobile always fails with "Page expired"
Hello, I am currently trialing F-Secure TOTAL. On the PC all is OK. Now I installed SAFE on my Android mobile phone, too, but when trying to log in from there (from within the F-Secure SAFE app), I only get a "Page expired etc." message. I have tried multiple times to close and restart the app, and have also cleared the…
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Why does F-Secure SAFE still close after entering PayPal password
This problem started in June 2021 and still hasn't been fixed, making my use of PayPal risky.
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Very frustrating
How do I bypass error messages from F-Secure when trying to add Safe service to my cell phone?
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When will F-Secure SAFE run natively on Apple M1 Chips?
I am using an Apple M1 Powered Mac and would like to use F-Secure SAFE as an antivirus. Unfortunately it runs on Rosetta 2, and slows the system remarkably down. I am really surprised that F-Secure SAFE runs on Rosetta 2 rather than native. When could I expect a natively running version of SAFE to be available? Is there…
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SAFE scans the whole google drive every time
I found that if you use F-Secure SAFE and google drive for desktop on Windows. It would always scan the whole drive file. Because I did't storage my files offline, the scanner have to download more than 500GBs of files from the cloud and it takes a decade.
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How to get detailed information about virus threat, when F-Secure SAFE Android detects one?
Hi, F-Secure safe reported with Google meet, that it is infected with virus. I uninstalled and reinstalled that from Google Play Store with equal result. So I am quite sure that this is a false positive, because I am quite sure Google would not release harmful packages of packages they by them-self create. Maybe heuristics…
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DeepGuard & application blocking
Hello I run F-Secure SAFE 18.2 on Windows 10. Yesterday I started up an app on my PC and a notification was immediately displayed saying that DeepGuard had blocked the application because it had "tried to change another application". The same notification popped up several times over the next minute or so. The app,…
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Scanning files stuck at 12 percent, then goes really slow.
Ive noticed that since a few days ago whenever i do a full system scan it will go to 11/12 percent normally but then it stays there for hours, while it still scans for files it does this very slowly and does not go above this percentage and it becomes basically impossible to finish the scan. Ive also noticed it generally…
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Banking protection hyperactive
With the latest updates it appears that the banking protection has become hyperactive. I tried to access Dell.com, Amazon.com, etc. and all trigger the banking protection. And the whole management of the banking protection is way too complicated, how do I switch it off? I do not want to add websites to it, I want it to be…
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F-Secure antivirus and My F-Secure
Hi, Is My F-Secure available to antivirus users, or is it just for Safe and Total users?
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Warning email. Is there a concern or an error?
Hello, I have just renewed my subscription one day after it expired. This was done using the device with which I am pretty sure I originally set up this security. Then I logged into F Secure to check everything was working, using the same device. I immediately received an email which says that 'We noticed a login from a…
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3 x 5 licence for 2 Years activated
I wanted to activate 15 devices, but since only packs of 5 were offered, I bought 3x5 licenses. When activating, I didn't notice that the first subscription was extended by 2 years with the other licenses. Now I have 5 devices with a subscription until 03/28. 1.) Can that be changed? 2.) Is that only possible with 3…
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exclude extern harddrive
Hi all! I use Mac OS Monterey 12.1 and my Time Machine doesn't seem to make the back ups properly anymore, it just freezes in the middle. The Mac support suggests that I exclude the external hard drive from FSecure Safe protection, because it may slow down the back up. But how do I do that? I can't find these kind of…
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Are reasons for website blocks documented anywhere? Concern re apparent ideology-block.
Bit surprised to see tuttletwinstv blocked. Assume someone reported it for ideology. I don't care about one site, but one roach implies an infestation. Is there a way I can see the reason for a block? Does F-Secure have a policy on ideological blocking?
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F-Secure SAFE fails with error message Event ID 11722 (error 1722) Action InstallLateboundPackages
Installation is not working on notebook running Windows 7 with latest hotfixes. OS eventlog record appears (see attachment). F-Secure SAFE installation passes on second notebook with Win7 and hotfixes without problem. Unknown what difference causes setup to fail. On failing system I tried: Windows Installer service is…
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renew my subscription
My subscription (account XXXXXXXXX) has expired. I want to renew it. How can I do? Edit: PII removed
