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Mesh Wifi Systems
Hello, I am thinking of installing a Mesh Wifi system at home, and most of them seem to come with some sort of network security product, which I assume is pre-installed. Asus Zen, for example, comes with AiProtection by Trend Micro. My question is, is it likely that this additional security tool will interfere with…
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How can I clear the statistical information？
How can I clear the statistical information
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ATTENTION! The latest Windows Patch Tuesday updates broke the SAFE and ID Protection programs!
After installing the latest Windows 11 Patch Tuesday updates your SAFE and ID Protection products stopped working and will not even open. Deleting and re-installing the programs will not fix the problem, because the error appears immediately again even during the installation process. Below I will attach screen captures of…
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F-Secure SAFE doesn't open after renewal of the license
Hello everyone, Few days before my 3 licenses goes expired i renewed my subscription. Then found that at one of my computers (windows 10) f-secure license was not renewed. Tried to remove it from the licensed list and reinstall but still can not open it (i mean the blue icon and "Open F-Secure SAFE"). When i hit the button…
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Mac F-secure safe browsing extension on Firefox - needs acceptance everytime
Hi, I did not find this issues described elsewhere in the forums, so here is the new thread. Every time I start Firefox, I need to first accept that Safe Browsing plugin has permissions to access traffic, and then it says "installation complete". Why I need to accept this every time I restart the Firefox? Same extension…
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repeated Registraton announcement
Good afternoon, I wish to know why I keep getting on my mobile phone the message "Registration expired". My subscription is fully paid until next year. Therefore, please let me know what is the problem. Is there any difference between subscription and registration? Thank you for your answer beforehand. Eva Johnson…
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The program is stuck
Stopped at 99 percent why？？？？？
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Request for Refund
I didn't know that phishing site protection is not effective just by installing it on a mobile device, but only when using a safe browser. Since I usually use Safari or Chrome, I have not been protected in any way, and any tool that does not have checks enabled when using these browsers is not suitable for use. I was…
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F-Secure SAFE for Mac Update from 18.1 to 18.2
Hello, I have installed F-Secure SAFE 18.1 on my Mac. Since some days 18.2 is available. But when I click on "Search for Updates", it does not find the update. It only updates the database. How can I update to 18.2? Thank you! Kind regards Stefan
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Browsing protection by F-Secure does not work properly
Since 2022-02-28 I have installed F-Secure Save on my computer.. In addition, I use "Browser protection by F-Secure" for Firefox. With Firefox I am experiencing two problems since I installed the "Browser protection by F-Secure". 1. Firefox no longer loads the website "ello.co". To my knowledge there is no reason to do so.…
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McAfee pop up
Microsoft Edge and Mcfee pops on the computer there i can reed , i have 3 Trojans and offer that I should buy their protection. I have scanned f-secure and it's ok.Are they bluffing? I have that protection with you? je.*******@gmail.com refmr:********* 2022-02--03 Edit: PII removed
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Windows Defender turned off while installing the newest update
Hello! I was installing the newest F Secure SAFE update when windows defender turned off completely. Also when trying to turn it on again I got a pop-up saying something in the lines of "IT administrator has turned this feature". After the update finished installing I was able to turn it on again. Is this the tamper…
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How do I install F-Secure safe and not uninstall Norton 360?
F-Secure safe wants me to uninstall Norton 360 and Webroot. How do I install without loosing my other software?
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How to free an unused license again?
I have changed the name of a device for which I had already assigned a license. I have also assigned a license to the new name of the same device :-( Now 2 licenses are defined for one and the same device. how can I free the duplicate, unused license again?
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Why can't I activate my F-Secure product?
Why can't I activate my F-Secure product? I have paid for 7 machines for 2 years , i have an orde code, but manual activation does not work ?
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Green line
Why there are not anymore green line when I contact BANK??? How I could get it back? Please answer. XXXXXXXXXXXXXXXX@pp.inet.fi tel +358XXXXXXXXX Edit: PII removed
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SAFE for Mac is blocking Game despite exceptions
Hi everyone, it seems F-Secure SAFE for Mac is blocking the game "XCOM 2" from starting properly, didn't had any issues with any other program or game so far. After some testing and troubleshooting, it is not DeepGuard causing the issue, but the normal AV Scanner. When i disable the real time scan, the game starts fine.…
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Change Key to old Version
Hi, I'm using Android 5.0 (and can't never update this Version !!!) and have Key for F-Secure SAFE for 3 devices. F-Secure SAFE doesn't work on Android 5.0. But F-Secure Mobile Security from Play Store works. But only for 30 Days. How can I get a right key only for 1 device. I want to use 2 devices with F-Secure SAFE and 1…
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Too long booting time because of F-Secure Safe
Sometimes my booting of my macOS Monterey takes more than 10 minutes. When I look at the system.log on the Console app, I saw that F-Secure's subscription check takes too much time. You can see the logs below. Apr 10 15:37:44 localhost Installer Progress[141]: Progress UI App Starting Apr 10 15:37:44 localhost…
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People & Devices
Hi, New user and liking SAFE thus far. On the People & Devices settings, I have the subscription owner(myself) listed however can you add another user on the same PC with restricted usage and if so do you select the "My Device" which is already protected to add another user? Thanks in advance for any responses. Andy
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First login on mobile always fails with "Page expired"
Hello, I am currently trialing F-Secure TOTAL. On the PC all is OK. Now I installed SAFE on my Android mobile phone, too, but when trying to log in from there (from within the F-Secure SAFE app), I only get a "Page expired etc." message. I have tried multiple times to close and restart the app, and have also cleared the…
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Why does F-Secure SAFE still close after entering PayPal password
This problem started in June 2021 and still hasn't been fixed, making my use of PayPal risky.
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Very frustrating
How do I bypass error messages from F-Secure when trying to add Safe service to my cell phone?
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When will F-Secure SAFE run natively on Apple M1 Chips?
I am using an Apple M1 Powered Mac and would like to use F-Secure SAFE as an antivirus. Unfortunately it runs on Rosetta 2, and slows the system remarkably down. I am really surprised that F-Secure SAFE runs on Rosetta 2 rather than native. When could I expect a natively running version of SAFE to be available? Is there…
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SAFE scans the whole google drive every time
I found that if you use F-Secure SAFE and google drive for desktop on Windows. It would always scan the whole drive file. Because I did't storage my files offline, the scanner have to download more than 500GBs of files from the cloud and it takes a decade.
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How to get detailed information about virus threat, when F-Secure SAFE Android detects one?
Hi, F-Secure safe reported with Google meet, that it is infected with virus. I uninstalled and reinstalled that from Google Play Store with equal result. So I am quite sure that this is a false positive, because I am quite sure Google would not release harmful packages of packages they by them-self create. Maybe heuristics…
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DeepGuard & application blocking
Hello I run F-Secure SAFE 18.2 on Windows 10. Yesterday I started up an app on my PC and a notification was immediately displayed saying that DeepGuard had blocked the application because it had "tried to change another application". The same notification popped up several times over the next minute or so. The app,…
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Scanning files stuck at 12 percent, then goes really slow.
Ive noticed that since a few days ago whenever i do a full system scan it will go to 11/12 percent normally but then it stays there for hours, while it still scans for files it does this very slowly and does not go above this percentage and it becomes basically impossible to finish the scan. Ive also noticed it generally…
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Banking protection hyperactive
With the latest updates it appears that the banking protection has become hyperactive. I tried to access Dell.com, Amazon.com, etc. and all trigger the banking protection. And the whole management of the banking protection is way too complicated, how do I switch it off? I do not want to add websites to it, I want it to be…
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F-Secure antivirus and My F-Secure
Hi, Is My F-Secure available to antivirus users, or is it just for Safe and Total users?
