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F-Secure DeepGuard is blocking Adobe Reader DC
I am using FireFox, Adobe Reader DC and AOL. An AOL email has a PDF attachment. When using Firefox to open AOL, I click on the PDF attachment in the email to view the PDF in Adobe I get the following message: "There was an error opening this document. The file is already open or in use by another application". If I disable…
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My F-Secure and F-Secure SAFE: What a mess!
Hi I'm posting below text here in the hope some responsible person at F-Secure might forward it to the right place. I'm not willing do discuss this in an online chat, and there is no public email address it could sendit to. So, here goes my blame: F-Secure IS has been my security suite for many year. The renewal of the…
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ANTI-VIRUS on hand, I've difficulties, including on email issues, not still settled
I have bought the other day SAFE for two years for five devices. Each time I want to install, I am not asked to enter my purchase code. Instead I am asked to renew, followed by 'buy'! Please I do not want to remember some of the problems I had during the last years that left my IPAD to divine protection. Today I tried to…
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How do i kill the constant nagging to install the browser plugin
I really am sick of this insane browser plugin stuff It does block completely safe sites and even meddles with downloads and more annoyances The problem is this f-secure monster constant keeps trying to force install these monstrousities I am sick of being locked out of my local nas, because it does not have https so what…
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How to stop the restart function after blocking a malware?
I am asked to restart my computer everytime F-secure blocks a malware. Any way to stop the software to ask me restart my computer?
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Setting protected files
Is it possible to set protected files (like documents) in F Secure SAFE ? If yes, how? thanks
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My license didnt renew
Bought total for 5 devices from the black friday sale. Cant activate it on my account. Cant find an email for support. The chat is useless since Im at work at the times its open. Please provide an email that I can contact you at.
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Apple M1 and serious performance issues
So on another post you've mentioned that native ARM-version would be coming late 2020. Still it's running via Rosetta and to be honest it's pretty much bogging system so much that I'm really, really considering to ditch F-Secure all together. Let alone the absolutely monstrous memory usage. Plus 1gigs on 8gig system is…
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Deleting a device
Hi I have a question about deleting a device. On my current account I have one device, and that device is my computer. But i am getting a new computer soon, so i would like to know, if i can delete this device, and then replace it with my new computer. Is that possible. Do i just press the release license button, and then…
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F-Secure Mobile Security (Android)
Why doesn't it support the following web browser: Chrome,Samsung (phishing protection)? Supported by other security applications! i don't think many people want to use their own browser.
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Gamemode
Apparently gamemode is now automatic. How does it know when game is started? I've gotten so many times fsecure info screen on top of the game now after this update where it was made automatic. Looks like it doesn't work. It should still be manual since it seems it doesn't know when you can disturb with stupid useless info…
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A customer suggsted a different translation of the license expiry notification in F-Secure SAFE
A customer suggested that the notification about expiring license in German "Ihr Abonnement läuft gerade ab" should be replaced with "Ihr Abonnement läuft demnächst ab".
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My.F-secure.com,connection issue with SAfe and iphones 6 and 8
There's no category for TOTAL,so i start this thread here.. I've installed SAFE on two iphones,6 and 8(latest iOS possible),both active. At the portal side(my.f-secure.com) status view with both devices: "This device has not connected to My F-Secure during the last two weeks.Check that the device can connect to the…
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Problem with subscription
Hi everybody .i will try to describe my problem shortly.i just installed an app f secure safe on Android and its number 10 ver.i still trying to renew subscription but without happy end.inside the app i have message "error - your purchase is not available now.please try later .and over and over again.my trial period Has…
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F secure event viewer error
So i have the internet provider provided version of F-secure safe called Ziggo Safe Online. And it keeps displaying this strange message in event viewer.
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F-Secure SAFE "Security Cloud Malfunction" error (macOS 10.13)
Hi, I contacted the support with the following issue but couldn't get any help. I am now trying to get help debugging via the forum, let's see how that goes. Here's my problem: After restoring my macbook pro with a Time machine backup, F-Secure SAFE now shows the Security Cloud Malfunction error. I tried the steps to fix…
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Keyloggers
Does F Secure Safe protects against key loggers?
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Osuuspankkki offer
My subscription will end next week. And I want to use OP offer. I know that I must delete old account and create new one for OP offer. Is it enough? Should I reinstall F-secure applications?
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F secure Android not working
My F-Secure on my Android Samsung S 20 seem to not scan propperly. so i deinstalled it an reinstalled it. now when i start it an try to connect with my profile to get the license, is loads for minutes and then gives me Error 500 and "please contact the administrator" funny. Please help me what I'm supposed to do now.…
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Not sure whether F-Secure Internet Security is working or not
Hello For the past two day's i am noticing this pop up message when ever i visit any banking site. Not sure whether my F-Secure is working or not. Need help to understand this issue and help me to resolve it. You can refer enclosed attachment
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Virus scanner Safe Online
My virus scanner Safe Online (Ziggo Safe Online) scans much more quicker than before until 99% and then starts scanning again. Finally it reports everything is oke. Something changed?
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Why does a website not work correctly?
I have two computers with F-secure safe installed. On one computer a few websites don't load correctly: One website (KIVA.org) opens correct after inlogging but fails (doesn't show lay-out) after clicking a link. The other website suggest that DigiD (Dutch governemental app for logging in into governemental websites)…
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How to Check Our Website is Safe From Google
Hello Everywhere! We starting new business like Digital Marketing and Web Development. we launched own site www.kitoinfocom.com but, i have some confusion about google reeking, that's our site is safe from google and search engine. then, we will work in deep. thanks for valuable time Regard ! Anushka
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Trial expired but cannot add new device with a new subscription
Hi all. A month ago, I installed a trial F-Secure SAFE on my notebook (after sign up on My F-Secure portal). When the trial expired, the installed SAFE showed me the message about the expirated subscription. Then, I bought a boxed 3 devices license of F-Secure Safe and add the activation key on My F-Secure Portal: the end…
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F-Secure IS adding a green checkmark to Windows desktop icons?
There was an update to F-Secure IS 18.1 today on my Windows 10 machine. allover a sudden, all (well almost all) desktop icons have got a green checkmark overlayed at the bottem right. The checkmark looks exaclty like the chekmark F-Secure IS adds to verified search results in the browser. Does F-Secure modify Windows…
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Why is there an F-Secure Safe subscription after signing-up for an account?
Hi, I registered an account to be able to use the support forum. After login, there is - all over a sudden - some obscure F-Secure SAFE free 30 days subscription (expiring Nov 26th). Why is that: I am and have been an F-Secure IS user for many year. I only subscribed to use the forum. Regards Peter
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Installation window disappears exactly at 40% - any ideas?
Hi, I had to uninstall Internet Security and wanted to re-install it (using F-SecureNetworkInstaller-IS.exe). The installation routine is downloaded and installation starts, but exectly at 40% completion the window disappers and nothing happens. I than tried to install SAFE (using…
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Can't active F-Secure Mobile Security
I have 7 Licenses of F-Secure TOTAL. But why I can't active it in F-Secure Mobile Security? Also, F-Secure Mobile Security has more functions than SAFE Internet Security & Mobile Antivirus.
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Minor bug in German spelling
I don't really have a question, but would like to report a small bug. Therefore, no response from F-Secure is required. When a scan is started in F-Secure Safe 18.0 (Mac OS), there is a spelling error and it has been around for over a year. It should be the following: "Scanvorgang wird gestartet." (German-version).
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How can I solve the Security Cloud Problem with F-Secure Safe (Mac)
Hello All After I updated to F-Secure Safe 17.11, an error message comes up with Security Cloud is not available (translated from German). I have followed both solutions from the article…
