id window does not open

ari77
ari77 Posts: 3 New Member

This problem has happened twice now, so I'll make this article about this.

ID stops opening a window, opens the "header" in the taskbar but window does not open. So cannot enter my master password.

Reinstallation fixes this. I have used ID protection for 90 days now and this is second time.

Any ideas?

Accepted Answer

  • Jaims
    Jaims Posts: 594 Moderator
    Accepted Answer

    Hi @ari77

    Do let us know the status of this issue so we could provide you with some assistance where needed.

    You may want to reinstall the program but ensure you have synced your passwords or exported it.

    It is also advisable to ensure that your Windows is up to date.

Answers

  • Lucaseuropa
    Lucaseuropa Posts: 303 Rock Star

    Hey @ari77 ,


    On which device exactly do you experience the described issue?

  • ari77
    ari77 Posts: 3 New Member

    Hi Lucaseuropa,

    problem is with Windows 10 laptop (Lenovo X1 Extreme).