Password Key sync code not visible in the app
Hi, I would appreciate your help on following: my family has been using Key free-version as pwd repository, each one individually. We are now in the process of migrating to ID protection. We have all created user id's for the ID protection, and the installed the app in our mobile phones. With some all hickups all good so far. My son and myself managed then successfully sync the apps (Key and ID protection) using the sync code within the mobile phone. My son has Android and I have iPhone. Now when we tried to do the same with my wife's iPhone, we could not manage to find any sync code in her mobile phone Key. In detail: if we open 'Connect devices' in the phone, no sync code is shown. Only place to insert the code from another device. If I compare it to my own phone I can see the sync code, for some reason this is not visible on my wife's phone. I was wondering if I should do it other way and get the code from the ID Protection and insert it to Key? This is not how it described in the migration instructions, so I am puzzled and frustrated.
Can anyone give an advice what to do?