Application wont start on Mac

asok
asok Posts: 2 New Member
edited March 2022 in F-Secure ID Protection

So... got the application installed yet the app wont start. Will appear in the sidebar briefly but fails to start.

How to proceed?

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Accepted Answer

  • Jaims
    Jaims Posts: 846 Former F-Secure Employee
    Answer ✓

    Hi @asok

    Could it be that the installation was not complete?

    When you see a pop-up appear, it will show the ID protection -> Application, so you need to Drag the ID protection icon to the Application folder. Then it should install permanently - if you have not already done this.

    Once F-Secure ID Protection has been fully installed and you can confirm that your Vault contains your updated passwords just as you had on F-Secure KEY, you may uninstall KEY or stop it from launching on startup.

    The simplest way to disable an app from launching on startup is from the Dock. Right-click on the app and hover over Options in the menu. Apps that are set to open automatically will have a check mark next to Open at Login. Click that option to uncheck it and disable it from opening.

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Answers

  • asok
    asok Posts: 2 New Member

    And... it seemed to help when i forcequit the old f secure key. even imported the passwords automatically to new ui

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