Application wont start on Mac

asok
asok Posts: 2 New Member
edited March 2022 in Password Vault

So... got the application installed yet the app wont start. Will appear in the sidebar briefly but fails to start.

How to proceed?

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Accepted Answer

  • Jaims
    Jaims Posts: 846 Former F-Secure Employee
    Answer ✓

    Hi @asok

    Could it be that the installation was not complete?

    When you see a pop-up appear, it will show the ID protection -> Application, so you need to Drag the ID protection icon to the Application folder. Then it should install permanently - if you have not already done this.

    Once F-Secure ID Protection has been fully installed and you can confirm that your Vault contains your updated passwords just as you had on F-Secure KEY, you may uninstall KEY or stop it from launching on startup.

    The simplest way to disable an app from launching on startup is from the Dock. Right-click on the app and hover over Options in the menu. Apps that are set to open automatically will have a check mark next to Open at Login. Click that option to uncheck it and disable it from opening.

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Answers

  • asok
    asok Posts: 2 New Member

    And... it seemed to help when i forcequit the old f secure key. even imported the passwords automatically to new ui

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