How to get Password Manager to work.

BaBBen Posts: 3 New Member
edited April 2022 in F-Secure ID Protection


I have installed the ID-Protection on my laptop. My three E-mail addresses are inserted and are been checked. When I open my Chrome the Password Manager Icon is presented but when I click on the Icon the answer is "The manager.

appen is closed". I havened find the procedure to open the Password Manager. I thought that the manager would open automatically after installation. As you see in the Chrome setting the on position set, But still the manager indicates closed.

What am I doing wrong?.


Accepted Answer

  • Jaims
    Jaims Posts: 846 Former F-Secure Employee
    edited September 2021 Answer ✓

    Hi @BaBBen

    From your screenshots, it appears that you have already added the F-Secure ID Protection extension to your Microsoft Edge browser and it has also been authorized.

    If the ID Protection app is not responding, I will suggest closing it from the Task Manager and reload but if you are referring to the autofill, you must ensure that you have also signed in to your ID Protection app itself. That is, launch the application, enter your Master Password and ensure that the program is fully running in the background then the autofill feature can function.

    I hope I was able to address your concerns.



  • BaBBen
    BaBBen Posts: 3 New Member


    Thanks for the respons. By Log in with Master password the problem is solved.

  • BaBBen
    BaBBen Posts: 3 New Member

    Jeg logger inn med hovedpassord, men nye passord legges ikke inn i I ID Protection. Når passordet skal skrives inn vises Safe symbolet i feltet til høyre. Jeg bruker Chrome og Safe secure app er lagt til i Chrome.

    1. Noen ganger når jeg åpner min nettbank kommer det en grønn ramme rundt nettleseren. Jeg tror det viser at Safe nettlesning er på. Når den slåes av manuelt. Hvorledes starter jeg den opp igjen. Når jeg sjekker Innstillinger i ID Protection er disse ikke forandret. Hvorledes får jeg den grønne rammen tilbake. Kan noen hjelpe dersom rammen fungerer som jeg tror?.


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