Switching licenses / Buying a new license

skyhawk

I have id protection provided by my employer and have several passwords stored there, incl. personal passwords.

Now I'd like to buy my own ID protection license for my personal devices. Can I switch licenses in the app without losing already stored passwords?

Amirul

Hi @skyhawk

Thank you for reaching out to F-Secure Community.

To switch the license you may need to remove the existing F-Secure ID Protection then reinstall it again and activate the new subscription from your personal account subscription. But it may cause you to lose the vault data information. However, you can export the password before switching the license and then import it again once you have activate it.

To backup your vault data information, it can only be done from Windows or MacOS device. You may refer to the guideline on below link:

Exporting Vault data from the app (Windows)

https://help.f-secure.com/product.html#home/id-protection-windows/latest/en/id_81212-latest-en

Exporting Vault data from the app (MacOS)

https://help.f-secure.com/product.html#home/id-protection-mac/latest/en/id_81212-latest-en

To import your vault data that has been save, you may refer to the guideline on below link:

Importing passwords from other password managers (Windows)

https://help.f-secure.com/product.html#home/id-protection-windows/latest/en/id_81205-latest-en

Importing passwords from other password managers (MacOS)

https://help.f-secure.com/product.html#home/id-protection-mac/latest/en/id_81205-latest-en

Obscure

I have similar case. Company provides me license and then I would have to have my personal license as well. At the moment I am using different devices so that separates my personal stuff from the company stuff. But it would be nice to switch account directly within the app.