Higher TOTAL price if you alrdy have trial account going on - why?
Hello,
So, I am currently testing out F-Secure TOTAL with it's free 30 days trial. Feels like I'd like the product and so on I was about to replace my McAfee LiveSafe with F-Secure. I went to an online store and saw that there was 49,99€ discount price for 5 devices protection. Price seemed reasonable and I was about to buy it, however, online store told me that I already had an F-Secure account and so on I should login. After I did, the price flew from 49,99€ to 79,99€ for 5 devices and 74,99€ for 1-3 devices.
Any explanation for this? I consider myself as new customer as I'm on trial, however it looks like your internet store disagrees. I should be able to buy it with cheaper price? 🙄
Accepted Answer
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Hello @Liue
Welcome to the F-Secure Community. Thank you for your post.
I have personally checked your account, and I'm delighted to inform you that you are eligible for the discounted price. When you log in to My F-Secure, simply click on 'Buy Now.' This will take you to your cart, where you will see the renewal fee of €39.99 for F-Secure Total, covering 5 devices for a period of 12 months. Can you please confirm if you see this option on your end as well?
Once you purchase the product from Verkkokauppa.com, you will receive a code that can be used on your trial My F-Secure account. You can redeem the code by following this link: https://community.f-secure.com/common-home-en/kb/articles/6108-how-to-activate-or-register-my-new-f-secure-subscription-using-a-voucher-code-on-my-f-secure-account
Please feel free to reach out if you need any further assistance.
Thank you, and have a wonderful day.
Firmy
Community Manager | F-Secure Community
🔐 Strengthening digital security through knowledge and collaboration
🌐 Explore our User Guides | Knowledge Base for self-help resources
💻 Empower yourself with Cybersecurity Insights and protect what matters
Answers
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Hello @Liue
Thank you for your reply.
It's possible that there may have been a slight mix-up with your account login. If you used a different email address, it could have caused you to miss seeing the offer. Could you kindly let me know if you logged in from the app or the portal? To ensure we resolve this issue, please login to the portal using this link. Take a moment to check if the offer appears when purchasing the subscription.
Additionally, I've sent you a private message. It would be greatly appreciated if you could reply to my message with the email address you used to login to your My F-Secure account.
Thank you kindly for your assistance. I'm eagerly awaiting your reply.
Wishing you a wonderful day ahead.
Firmy
Community Manager | F-Secure Community
🔐 Strengthening digital security through knowledge and collaboration
🌐 Explore our User Guides | Knowledge Base for self-help resources
💻 Empower yourself with Cybersecurity Insights and protect what matters