Products & Services
Renewed in Feb 2023, Reference Number xxxxxxxxx. Now it is asking for Subscription Code but it was not sent to me. How do I get it?
Edit: PII removed
Welcome to the F-Secure Community. Thank you for your post.
We kindly request that you refrain from sharing your personal information publicly in this forum. To ensure your privacy and security, please avoid posting any sensitive details that could potentially be used against you. If we require any specific information from you, we will send you a private message to obtain it.
Please take a moment to review our community guidelines at this link: https://community.f-secure.com/en/discussion/122422/f-secure-community-user-guidelines#latest. We have also taken the precaution of removing the information you previously shared to protect your identity.
Previously, you had subscribed to [OLD] F-Secure Internet Security, which required a subscription code for activation. However, please note that this product is no longer available for sale. For more detailed information, kindly visit this link: https://community.f-secure.com/internet-security-en/kb/articles/29610-f-secure-internet-security-and-f-secure-anti-virus-reaching-end-of-sales.
Since you already have an account and are subscribed to F-Secure Total, I recommend installing F-Secure Total as a replacement for [OLD] F-Secure Internet Security. You can follow this link for a helpful installation guide: https://help.f-secure.com/product.html#home/total-windows/latest/en/task_CD3A8E6884B5487187B4B4F5DA124BB9-latest-en.
Please don't hesitate to reach out if you need any further assistance.
Thank you, and have a fantastic day.
Renewed Feb 2023 - never received subscription code. When I log on it is saying my product expires in 40 days. Should be next year. Need a subscription code.