I had FSecure on my desk but the image diseapears

clairette

Hello,

I had Fsecure Safe payed good until 18 october 2023

BUT the image 'FSecure' it's diseapears from my desk and I can't click on !

So I tryed to reinstall it.

Someone could help me, please ?

Thank you

clairette

Firmy

Hello @clairette

Thank you for your post.

I have checked your subscription and account on my end, and it appears that you have used 2 licenses on Android devices. To install F-Secure Total on your computer, please follow these steps:

1. Visit your My F-Secure account and click on "Add device."
2. Download the installer from there.
3. Follow the instructions displayed on your screen to complete the installation.

For detailed instructions, you may refer to this link https://help.f-secure.com/product.html#home/total-windows/latest/en/task_CD3A8E6884B5487187B4B4F5DA124BB9-latest-en

If you need any further assistance, please don't hesitate to let me know.

Thank you and have a great day.

clairette

Hello !

Now I have got Fsecure TOTAL pay : BUT HOW CAN I INSTALL IT ?

ON my Fsecure they said : This computer (your computer, that you are using now) is protect ! ! !

BUT how can I click on to make analyse ! ! !

HOW can I install ?

Thank you !!!!!

clairette

Hello Firmy !

Thank you to answer !

I reset all my computer because I did not manage to deleted Fsecure Safe

it writed to me ; ---FSecure can not desinstall because the file do not run---

So I made an analys with Panda (another antivirus) and I do not know why

but I musted to reset all ! So I did it today.

And I install Fsecure TOTAL ; now all it's ok ; an all analys about my pc

is running at this time 18:53.

Against, Thank to you !

Clairette