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I have performance issues on my Mac, especially when I start it. When I activate Deep Guard it becomes unbearable...
I attached a screenshot of my acitivity monitor. It starts a bunch of processes.
Thanks in advance for tips!
Thank you for your reply.
A quick solution is you may uninstall SAFE by using the Uninstallation tool and reinstall it back. After reinstalling, kindly check the Activity Monitor if the issue remains.
Kindly do the following to reinstall SAFE on Mac.
If the issue remains after reinstalling, you have to generate FSDIAG on your Mac How do I create an FSDIAG file? - F-Secure Community
Looking forward to your reply.
Thank you and have a good day.
Welcome to the F-Secure Community page. Thank you for your post.
Would you provide us with more information? What is the macOS version running? Is it the latest version available for your Mac? And what is the version of SAFE running on your Mac?
When I activate Deep Guard it becomes unbearable...
May I know what is the Deepguard security level you use on your Mac? You can check it from here https://help.f-secure.com/product.html#home/safe-mac/latest/en/task_7AB67B7EEEB24A15BBD4D4D5C2FFE55C-safe-mac-latest-en
Did you run a computer scan? Because I can see multiple fsavd running on your machine, which is when you are running a scanning. Or did the situation immediately occur after you turned on your machine?
Thank you and have a nice day.
thank you for the quick reply and thank you for the welcoming words.
Currently I am running MacOS 13.0.1 (latest version), I must mention though that I had the same problem with earlier versions as well.
SAFE version is 18.4 with Database 2022-12-09_07. Right now DeepGuard is not even active.
No I did not run a scan (at least I did not start anything manually). The screenshot was taken right after boot-up of my machine.
I also noticed similar behaviour while the programm was running data base updates.
seems to work thank you! I think previously, I did not deinstall SAFE properly or something.
Have a good one!
Sadly I have to come back to this, the issue occured again. I made an diagnostic file, can I upload that here or is it safer to send it via email?
I have sent you a private message.
You can send the FSDIAG through my message and kindly provide me with a screenshot of your Activity Monitor also.
Good day to you.
We can see that there is a lot of scanning going on. We would like to request a scanner log for further investigation.
I have sent you a private message, kindly follow the instructions and attach the new log file to my message.
After thoroughly investigating the file, we have discovered a significant amount of product activity related to the locations where Google Drive stores files. These files are considered to be downloaded from the internet, making them the main focus of our product.
To address the issue of "fsavd consuming a lot of memory," I recommend adding the location /Users/FelixAlt/Google Drive to the scanning exclusions list. You can easily do this by following these steps:
By implementing this exclusion, our product will start ignoring that particular location, thereby improving the situation with fsavd.
Please note that fscesproviderd will still intercept those events. However, you can attempt to remove the quarantine attribute, although there is a possibility that it may reappear later. Nevertheless, you can proceed with removing the attribute and closely monitor its behavior.
For your convenience, you can run the following command in the Terminal app:
xattr -rc /Users/FelixAlt/Google\ Drive/
This command will effectively remove the "downloaded from the Internet" markers from your Google Drive files.
Thank you for your cooperation, and I wish you a wonderful day.