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Problem with version 19.1
I think the current version 19.1 gives a couple of problems. For instance the browser extension does not work although it has happened once. I reinstalled the browsers extensions but that did not resolve the issue. I had to reinstall f-secure twice and finally it resolved. Another issue is the capricorn engine takes long…
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F-Secure Password Manager Help
Hello, I have a question. I would like to transfer my data from Password Manager to and from the platform. What is Kee Pass? Is there an option to convert passwords or do I have to manually enter everything again? Thank you for your help and best regards. Oskar Karlsson
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Android app does not allow VPN connection
Connection request Freedome wants to set up a VPN connection that allows it to monitor network traffic. Only accept if you trust the source. “key symbol” appears at the top of your screen when VPN is active. CANCEL OK The OK button/icon does not work/respond so I’m stuck on the screen above!
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fs protection beta authorization almost expired
Dear FS protection teams, I am a user of FS protection beta. Now I am running fs protection 19.2 beta 4 on my laptop, it is going to expired on 2nd Oct 2023. In the past experience, normally it will be automatically renewed or extended by FS team at least 10 days ago, but not this time. Should I keep waiting for automatic…
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Fornite !
Hello everybody ! Does someone knows this game ? A child told to Emmanuel Macron, (French President) that he could win against him at this game ! Is it really easy or difficult?! Thank to you !
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FS Protection for Mac 19.3 releases
FS Protection for Mac 19.3 releases will be posted under this thread.
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Ziggo safe online report
Dear all, I own a small webshop (hosted by lightspeed). One of my customers that uses ziggo safe online gets this message when he opens the website. Where can we find the report that this is blacklisted by f-secure so we can fix it? Thanks, Jop
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Sync Passwords (Connect devices from vault) gives error
Generate Sync code action does not work on the FS Prot app. Steps to repro: Open FS Port App, Open Password Vault Select top right corner settings cog -> Connect Devices -> Generate sync code I just get error "Something went wrong" Oh no. Looks like we're having issues. Please try again later. Using the Beta program…
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What category is blocking internet access for my child?
We just installed F-Secure Total on all our computers. My is sometimes having trouble playing some games or visiting some websites. I don't know which content filtering category that is blocking internet access for him. The game/website works if I disable content filtering for him, but I don't want to have it all off.…
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A virus or worm out in the wild
Anyone have info on this virus on our networks?
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Virusskydd
Hej, köpte virusskydd via er precis, men varje gång jag försöker logga in för att aktivera det kommer jag bara till; . Klickar jag på länken i mejlet för att logga in kommer jag till samma sida igen. Jagg ångrar mitt köp, kan ni hjälpa migmed återbetalning för detta. Kära kund, We noticed that you already purchased a…
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How to change my address in F-secure
I was living in France years ago, Now i am outside EU, Placing order is outside EU then excluded from VAT, F-secure is still taking my address in EU not from real place or IP, What to do??
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Renewal
Hi sorry to bother you but just extended my F-Secure total for another year but my previous one didn't expire till next April, it doesn't appear that it's changed dates, it's still saying exp April 2024. ref number 420305524.
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Our Subscription not allowed
Hi I already buy form F-Seucre I do not have Activation code? Please could you send a activation code for device is active. Our Reference number: 400449562 Please help to use this protection can be use. Thank you, Berk
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Chrome extention doesn't work
Since yesterday the browser (Chrome) extention doesn't work anymore on a macbook. When I copy the verification from ID Protection (version 4.200.577) into the extention it says: 'the password manager app is not running', also after reinstall the extention in the browser. passwords autocomplete, always works okay. Any…
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theoverheat.com notifications
Hi My son has in the last couple of days received multiple notifications coming through from theoverheat.com advising his system is compromised and to click and download various tools. He/we have not done anything untoward so not sure where this has come from. Looks like I have managed to block the notifications for the…
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Improve quarantine
I think it’s not difficult to implement the ability to automatically delete quarantine objects after a certain number of days that will select users (by default, for example, 30 days) and add the ability to change the size of the quarantine itself (by default, for example, 1GB). This will save space on your computer when…
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Auto-delete of quarantined objects
I think that it would be advisable to add an option to automatically delete objects in quarantine, indicating how long they will be kept in quarantine. I hope this feature will appear in FS protection and F-Secure.
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Quarantine files deletion
Hello everyone. I have two questions. 1) Does f-secure automatically delete quarantined files after a certain period or it stays forever unless the user manually delete it? 2) Does uninstalling f-secure automatically delete quarantined files or it gets restored after reinstalling the AV?Thank you.
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F-Secure VPN am TV
Wenn ich VPN an meinem PC eingestellt habe, ist dann auch mein TV geschützt? Oder muss ich da noch andere Einstellungen machen?
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Hallo, bei der Installation von F-Secure Total kommt immer der Fehler "etwas ist schiefgelaufen".
Ich habe drei Lizensen erworben und eine erfolgreich auf meinem Laptop installiert, aber auf dem PC meines Sohnes erhalte ich immer die obige Fehlermeldung. Dort habe ich zuvor nach Auffordertung mit einem Deinstallationsprogramm die alte Version "F-Secure Internet Security" gelöscht. Die Windows-Updates sind auch alle…
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FS Protection is consuming too much battery in Android
Hi the battery usage on Android device is too high. This was a warning from the Android device.
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cannot access licenses?
Long time user, this requirement to create an account has caused issues - the old way with the codes worked fine for years and years. Purchased 5 licnese subscription directly from F Secure/Cleverbridge. Created an account on F Secure site and activated it. Updated Mac app with account information. Went to my iphone to log…
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Total update
Hey, F-Secure Total; Three times there has been a notification that the program (?) will be updated in few days. The notification also has an option "update now". Nothing happens when I select that option. I haven't noticed that the program updates itself automatically "after a few days", nor I find anything related to…
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F-Secure plugin for Chrome does not open Google sponsored pages (www.googleadservices.com)
F-Secure has started to block any sponsored listing on Google Chrome. The only work around is to disable the F-Secure extension. I would like to know if there is some way to keep the extension operational and allow the sponsored listings through.
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F-Secure Chrome Browser Extension is Blocking Google Maps Ads
I look on Google Maps, check out hotels or whatever. I get a detail panel with info on a specific hotel and ads for others. I try to click and ad and it is blocked by my F-Secure browsing protection extension. Error page says: ad.doubleclick.net is blocked This page has been blocked by an extension Try disabling your…
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Scan button on "right click menu" is gone
Dear, I dont know why but today when I try to scan a certain file, I found the scan button is missing on the right click menu. Can anyone tell me how to get it back? My laptop is Windows 10 Version 22H2 with FS protection 19.2 Beta3. Thanks.
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Mac - Secure browsing - Privacy
When the privacy setting "Allow deeper analysis" is turned off, the secure browsing functionality stops working. The checkmarks are grey and show "This site has not been analyzed yet". This is with any browser on the Mac, F-Secure version 19.1. Also tested on Windows, there the secure browsing keeps working with the "Allow…
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AGAIN-AGAIN-AGAIN-AGAIN... No Capricorn-updates in weekends...
Every time, when a new edition of F-Secure hits my computer, I hopes that helps with the updates. But no. As usual...
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F-Secure software wants me to login
I have the F-Secure app installed on my desktop running Windows 10 (latest version). Starting yesterday, I found I'd suddenly been logged out of the app and can't log back in. I keep getting the error message: "Sorry! Could not connect. This could be due to our servers being busy or our awesome technicians are making…
