Recent Discussions

Find discussions on F-Secure's products and services in our English or Finnish Help Forums, or solutions to common issues in the Support Articles.

 

Discussion List

• MacOS Freedome VPN Client Can No Longer Connect

  Since yesterday my MacOS clients can no longer connect to Freedome vpn servers.

  Closed

  Answered ✓

  71 views

  1 comments

  0 point

  Started by Danno

  Most recent by Danno

  Nov 6, 2023

  Privacy VPN
• Windows phone link

  What is the cyber risk of linking Android phone to Windows? Can someone with unauthorized access to Windows hack it and gain access to the Bank ID? How does F-Secure Safe protect link to different pho…

  Closed

  Answered ✓

  833 views

  1 comments

  0 point

  Started by Earthcore

  Most recent by Firmy

  Nov 6, 2023

  Web Browsing
• Mobile security, child lock and application categories

  Android phone (samsung galaxy trend) Mobile security and the child lock application -> 1. Games should be in own folders, when you block game application you have to disable only in one place! 2. When…

  171 views

  1 comments

  1 points

  Started by Raipert

  Most recent by julliej

  Nov 5, 2023

  Feature Requests
• Renew

  hello my beta program subscription expired on the 2nd, but it has not yet auto-renewed thanks

  Answered

  51 views

  1 comments

  0 point

  Started by costa01

  Most recent by MaHeHRO

  Nov 5, 2023

  Home Security Beta Programs
• Search result mark not appeared for Chrome and Edge

  The safe mark for search result stop appearing. Only Firefox showing the result for all link. Bugs?

  Closed

  Answered ✓

  131 views

  1 comments

  1 points

  Started by ebitendon

  Most recent by [Deleted User]

  Nov 2, 2023

  Device Protection
• Apple TV Support

  This discussion was created from comments split from: Apple TV support.

  Closed

  Answered ✓

  162 views

  2 comments

  0 point

  Started by System

  Most recent by Firmy

  Nov 2, 2023

  Device Protection
• Total Password vault inaccessible

  Hi, as of a few days ago I lost access to my password vault - trying to access it gives me an error and a suggestion to reboot or restart the application on windows. Restarting has no effect, still sa…

  Closed

  Answered ✓

  507 views

  10 comments

  0 point

  Started by indrekr

  Most recent by indrekr

  Nov 1, 2023

  Device Protection
• Switching/Upgrading from F-Secure Anti-Virus to Total

  Hello, I received a notification today that my existing product F-Secure Anti-Virus will be discontinued and replaced with F-Secure Total. I only need the anti-virus protection on Windows. Can I disab…

  Closed

  Answered ✓

  463 views

  10 comments

  0 point

  Started by bluecat

  Most recent by Firmy

  Nov 1, 2023

  Device Protection
• Freedome blocks the Android Auto App

  I am using Android Auto along with the Motorola MA1 adapter. It happens that Freedome is blocking Android Auto resulting in connection failure. I wanted to put AA on the whitelist but it does not appe…

  Closed

  Answered ✓

  1269 views

  8 comments

  1 points

  Started by znrd

  Most recent by eThor243

  Oct 31, 2023

  Privacy VPN
• Does F-Secure Total have an anti-spam filter?

  I have currently switched to F-Secure Total and miss an antispam filter.

  Closed

  Answered ✓

  261 views

  1 comments

  0 point

  Started by et1995

  Most recent by Ukko

  Oct 30, 2023

  Device Protection
• TrojanSMS-PA

  Two mobile phones received a message "Google app is infected - immediately uninstall". I checked both phones with F-Secure virus protection and found nothing. What should I do ?

  Closed

  Answered ✓

  4061 views

  5 comments

  0 point

  Started by Jukka41

  Most recent by Jukka41

  Oct 30, 2023

  Device Protection
• Need some help with F Secure Internet Security product.

  Hello, I've recently bought F Secure Internet Security licence key. However when i download F Secure Internet Security installer from the official site it seems to install FSecure Total version of the…

  Closed

  Answered ✓

  111 views

  2 comments

  0 point

  Started by mr3z

  Most recent by Firmy

  Oct 30, 2023

  Web Browsing
• Microsoft Real Time protection disabled

  This discussion was created from comments split from: Mail from Microsoft that realtime protection is disabled on startup.

  Closed

  Answered ✓

  92 views

  2 comments

  0 point

  Started by System

  Most recent by Firmy

  Oct 29, 2023

  Web Browsing
• "How can you verify the legitimacy of shortened links?"

  "You can receive shortened links from friends, organizations, or even strangers, often shared via chat, email, or SMS. How can you determine if the source is trustworthy?"

  Closed

  Answered ✓

  71 views

  1 comments

  0 point

  Started by zian12

  Most recent by Firmy

  Oct 29, 2023

  Device Protection
• Browsing Protection is not working on Google Search Result on Edge / Chrome

  Hello there, I observed that Browsing Protection is not working on Google Search Results, it happens since yesterday night (27/10/2023) on both of my PC and Laptop while F-Secure Total installed. All …

  Closed

  Answered ✓

  306 views

  2 comments

  0 point

  Started by am_kt_hk

  Most recent by Firmy

  Oct 29, 2023

  Web Browsing
• Nach Update des F-Secure Total vom 19.10.2023 wird Thunderbird Serververbindung verweigert.

  Nach Update des F-Secure Total vom 19.10.2023 wird Thunderbird die Serververbindung verweigert. Betriebssystem Windows 11 wurde hinsichtlich Firewall-Einstellungen bereits geprüft. Diese Problem gab e…

  Closed

  Answered ✓

  93 views

  2 comments

  0 point

  Started by Husum

  Most recent by Firmy

  Oct 29, 2023

  Device Protection
• Error in installation

  When I tried to install F-Secure Total, the installation window only reached 99% and was hanging from then on. I closed the window and tried to start setup again, but nothing happened. I uninstalled w…

  Closed

  Answered ✓

  83 views

  1 comments

  0 point

  Started by greyling

  Most recent by greyling

  Oct 28, 2023

  Device Protection
• old-school query

  Hi, new here but longtime f-secure user. I have been served by 'Total' for the past year but when the subscription ran out I decided to downgrade to Anti-Virus. After wasting many a cumbersome minutes…

  Closed

  Answered ✓

  61 views

  2 comments

  0 point

  Started by codeguy

  Most recent by Firmy

  Oct 28, 2023

  Web Browsing
• Du my fsecure work I russia

  I’m traveling to Russia for family issues. can somebody is f-Secre VPN still working in Russia. I heard that they have closed down many providers ther.

  Closed

  Answered ✓

  135 views

  1 comments

  0 point

  Started by jepuuru

  Most recent by Firmy

  Oct 28, 2023

  Privacy VPN
• how do you check shortened links for being legit?

  Yoy can get shortned links from friends or organsiations and from strangers. They can send themnin a chat, email or sms. How do you check if the source is legit?

  Closed

  Answered ✓

  113 views

  2 comments

  0 point

  Started by lulu_lan_power012

  Most recent by Ukko

  Oct 28, 2023

  Device Protection
• Support Linux or OpenVPN in F-Secure VPN

  I know you have gotten this feature request quite many times already, all the way since 2015 as far as I can see. And now here it comes again. Please add support for Linux or publish the necessary Ope…

  413 views

  3 points

  Started by fjellvannet

  Oct 26, 2023

  Feature Requests
• Annoying Pop up on subscription reminder every 1minute

  My package is due for renewal in 121 days, however for the week I have been getting a pop up every 1minute saying I needed to renew my package. I use Mac. This is really annoying as I can barely work.…

  Closed

  Answered ✓

  305 views

  5 comments

  0 point

  Started by ShirlsM

  Most recent by Firmy

  Oct 26, 2023

  Web Browsing
• Email:

  Hi, I have suddenly lost access to my emails. One minute everything is fine, now suddenly I can't get logged into my Microsoft Outlook. Pulling my hair out here can anyone help please? Rob

  Closed

  Answered ✓

  232 views

  5 comments

  0 point

  Started by oneself

  Most recent by Firmy

  Oct 26, 2023

  Privacy VPN
• One Device One License

  This discussion was created from comments split from: New F-Secure and "One License/One Device".

  Closed

  Answered ✓

  304 views

  3 comments

  0 point

  Started by System

  Most recent by Firmy

  Oct 26, 2023

  Device Protection
• Can't securely connect to any website (iOS 17)

  Hello, since updating to iOS 17 (and the following releases) on the iPhone, I've had too much trouble using Freedome (even before there were problems, but less often). Whatever website I try to visit,…

  Closed

  Answered ✓

  431 views

  3 comments

  0 point

  Started by OSX_rulez

  Most recent by OSX_rulez

  Oct 25, 2023

  Privacy VPN
• Autofill code gets 'invalid' part X

  I am using Firefox portable (which is not fully supported) When there is an update to Firefox I just copy the set of files over the old ones. When I try to enable autofill in Password manager I get In…

  Closed

  Answered ✓

  299 views

  3 comments

  0 point

  Started by martink

  Most recent by Ukko

  Oct 24, 2023

  Password Vault
• Why can I no longer browse the internet when I turn the VPN on

  Since the start of this week I have noticed that I can no longer surf the web or use apps on iOS 16.6 when I turn the VPN on. I have tried changing protocol, location and switched between wifi and mob…

  Closed

  Answered ✓

  141 views

  4 comments

  1 points

  Started by Wikn

  Most recent by Firmy

  Oct 23, 2023

  Device Protection
• Unable to connect to websites.

  Hi folks, Since yesterday I have been receiving this error 'This site can’t provide a secure connection www.gumtree.com uses an unsupported protocol.ERR_SSL_VERSION_OR_CIPHER_MISMATCH' when trying to …

  Closed

  Answered ✓

  161 views

  1 comments

  0 point

  Started by Selchu

  Most recent by Firmy

  Oct 23, 2023

  Privacy VPN
• VPN issue on Mac Somona

  Hello, After installation of Somona, the VPN installed on F-secure does not give ma access to the internet, even though the VPN on. What could be the problem?

  Closed

  Answered ✓

  171 views

  4 comments

  1 points

  Started by dsanglard

  Most recent by Firmy

  Oct 23, 2023

  Privacy VPN
• Freedom VPN SSL security issues "ERR_SSL_VERSION_OR_CIPHER_MISMATCH".

  When turning on Freedome I get SSL errors on all websites regardless of which site it is. This is when using Many EU as the location (France, Belgium, Germany, Finland, Lisbon Madrid....) Except Nethe…

  Closed

  Answered ✓

  151 views

  2 comments

  2 points

  Started by User_105883

  Most recent by Firmy

  Oct 23, 2023

  Privacy VPN