The F-Secure extension freezes Firefox in MacOS

Fred_
Fred_ Posts: 1 New Member
in Device Protection

Very frequently, Firefox hangs, whatever the URL queried.

This happens whether no Firefox extension installed.

When the following extension is installed:

https://download.sp.f-secure.com/firefox-extension-install/prod/browsing-protection.firefoxextension.xpi

this extension disappears (crashes ?) after some time, so Firefox hangs again.

This has been happening for several months now, meaning occuring with previous and current (14.6.1) MacOS installed versions, and Firefox previous and current (129.0) versions.

There is no problem when F-secure Client Security is desactivated.

Thanks !

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Accepted Answer

  • CarolinaC
    CarolinaC Posts: 132 Moderator
    Answer ✓

    Hello @Fred_ ,

    thank you for contacting us here on F-Secure Community Portal.

    Thank you for bringing up your concerns regarding the F-Secure Client Security program. I wanted to take a moment to clarify some important details about the product you're using.

    From your message, it appears that you are referring to "F-Secure Client Security." However, it’s important to note that if you are indeed using this program, it is now managed and operated by WithSecure.

    I kindly advise you to reach out directly to WithSecure for any issues or support related to the Client Security program.

    If there’s anything else we can help you with regarding other F-Secure products or our services, please feel free to contact me.

    Best regards.

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