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Technical question regarding F-Secure DeepGuard
Hi. i have a question about how F-Secure DeepGuard works ( of cours i read it's whitepapre so please don't suggest me to read that ), i have a simple question about that, and i prefer to give an answer from a VirLab expert so if any of you kind F-Secure staffs it's possible for you please forward my question to one of them…
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FeedBack on F-Secure LABS
Hi. about F-Secure LABS, i know you are using Bitdefender, but is this means that your VirLab have not to monitor and analys submissions? i mean you have VirLab anyway! so why you are slower than your rivals in analysing submissions? 4days ago ( almost 100hours ) i sent 4 undetected samples in 4 ticket/form, but now i got…
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Uninstall F-Secure Internet Security from external hard drive that previously was a hard drive in a
Hi! I want to successfully uninstall F-Secure Internet Security from external hard drive that previously was a hard drive in a computer that I installed an SSD on instead. How do I do that? I have used up my third license on that new SSD computer and want to free up the license previously used on the hard drive. How do I…
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F-secure IS 2107 and MBAM 3.0: real-time protection, settings ?
hii'm currently running "F-Secure 2017" and "Malwarebytes Anti Malware 2.2.1.1043 premium" on my 3 laptops (win 7 and win 8.1). The real-time protection of MBAM is enabled and i had no conflictswith F-Secure so far. Now i want to upgrade to "Malwarebytes 3.0 Premium" and i also want to use thereal time protection of…
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safe product from fsecure
having issues its been week already not been installed yet due to no one from customer service ot from technical support email me or call me regards on my issues now today I tried y best to installed now your system denied it just inputting the requested username . can I have an answer with issues as soon as possible . if…
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Cannot enable Browsing Protection extension in Chrome
Hi, Just installed F-Secure SAFE on Mac OS X. I cannot get the browsing protection extension for Chrome to work. Chrome is running version 57.0.2987.110 (64-bit) I install the extension from inside SAFE, and the extension in added to Chrome, but there is no way to enable it. It seems to be the same problem described in…
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Wrongly blocked website/domain
Hi, I registered a domain and made a simple application that returns static text from a few urls (running on AWS). Shortly after routing updating the DNS records to properly route requests to AWS, F-Secure SAFE decided that the site is not safe and blocked it. Why? A sample url is: hello.pineappletree.net/hello
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Campaign name needed; how to discover? No record of new 3-year license.
I paid for a 3-year Safe license, for 3 devices. I am trying to install on an android Galaxy S7, but I could not log in to my account (from Android) without a "Campaign number." I used the Google Play Store to download Safe, but when I attempted to run it, the installed app said that my Safe account is expired,…
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Jag kan inte mottaga verifieringskoden
Hej,jag heter Hassan Abu Alhala från Hultsfred i Sverige jag har köpt en prudekt referensnummer: xxxxx men jag kan inte aktivera den ,varför kan jag inte mottaga verifieringskoden kanska numerrettelfon är fel jag vill mottage på den telfonnummert xxxxx- eller e-post- xxxx@xxxx.com. den verifieringskoden Mvh
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F-secure and TeamViewer
I have logged in from my iPad to my computer with TeamViewer and when I started my bank site Banking protection started and locked me out! Is there something I can do to get in again? I'm on vaccation so the computer can't entered on place.
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F Secure Says Completing Installation on Mac- never completes
I have F Secure thru my ISP - Wide Open West- or WoW As the title reads, never completes installation. I tried turning off my Firewall and reinstalling product. Thanks g-smitty
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F-secure incompatible with HitmanPro
When i want to install F-secure, i must uninstall my paid version of Hitman Pro otherwise i can"t install F-secure. It says Hitmanpro is incompetible with F-secure. What is the problem? HitmanPro is a ondemand scanner. And i have paid for it.
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How Many F-Secure Host Process should be running
Hi.....had a look at task manager and was astounded to see 18 instances of the F-Secure Host Process (32 bit) running on my Windows 10 system. This is not the first time this has happened, I have F-Secure SAFE and Key running (although I noted that this number didn't reduce when I closed Key off). Is this the expected…
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Website download.piriform.com seen as malicious. False positive?
While trying to download the latest CCleaner F-Secure marks download.piriform.com/ccsetup528.exe as malicious. False positive I presume. Anyone? Regards, John Jacobs The Netherlands EDIT: removed hyperlink
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SAFE trial ended and uninstalled but can't buy Total Security and Privacy without a new Account!
What is going on when you can only buy a SAFE product that you trialled and not the combined SAFE and Freedome Package! The trial period ended yesterday and I have uninstalled both products. I need Total Security and Privacy for 5 other devices 4 of which are android. I only trialled on 1 device so there are no other…
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F-Secure SAFE Mac - scanning exclusions
I'm running into problems on my MacOS laptop that are related to F-Secure SAFE installation: After installing F-Secure SAFE 16.5 (15966) I'm getting a really poor performance on my VMware Fusion 8.5.3 Windows 10 virtual machine. Performance is back if I uninstall F-Secure SAFE or disable real-time scanning. As it stands…
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Why registering a Total Security bought through a retailer is so difficult?
Since 2 days, I've been trying to figure out how I might use my recently bought licenses... I received the registration link from the retailer, clicked on it, used my existing f-secure account (however it was not a renewal). No licenses added, just the usual message asking if I wanted to renew my old Safe trial. I then…
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How to activate Code for F-Secure Total Security und VPN - 2 years / 3 devices from Amazon
I have bought a Code for F-Secure Total Security and VPN - 2 years / 3 devices from Amazon.de. How can I activate this code? I created already 2 accounts , but I was not able to install the right package. On my PC is now SAVE installed and I am not able to use my code from Amazon. Please can you help me? The information…
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Poweliks Gen 4 Virus
Detected by F-Secure and said removed but this Virus is in the start up and is a loop. 3,000 messages so far about F-Secure removing this virus but it keeps reappearing over and over again. I have to minimize the f-secure message because its constant. How do I get rid of this Virus and message permanently?
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Not able to install F-Secure
Hi, I am trying to instal Safe Antivirus in my desktop but getting an error as per the attached screen shot. Don't know how to solve. Can you help on this.
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Falied instalation
Hello. After reinstalation of Win 7 i've tried to instal F Secure Safe (Virgin media customer) again. It ask me to log in and choose name for device, witch i do. And then it goes back to log in window, and ask my again to log in and name my device. Any one knows how to solve it? Thanks
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My f secure already in use
Hi I purchased f secure safe for 1 home device instead of renewing through the my f secure account where it asked to renew for 3 devices. Now I cannot create an account to activate f secure safe as my email address is already in use.
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F-Secure Safe is making Thunderbird email very slow.
selecting or deleting or browsing the email messages in Thunderbird is very slow because of something in F-Secure SAFE. When F-Secure is closed Thunderbird is not slow. Do you update F-Secure with a patch for that? How to avoid slow Thunderbird?
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My licenses are gone and tech support is unable to solve the issue
Hi, I have bought F-secure SAFE licenses last year and they expire the next 28th March 2017 unfortuantely the licenses are gone from my account and right now I cannot use what I paid for. After having a frustating session with tech support I asked the issue to be escalated but received this ridiculous answer: .......... So…
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What Android Apps to pay for or get rid of?
I am debating on paying for some of the apps that are currently free in order to better secure my phone. How do I look up what apps are worth paying for or getting rid of from a security and privacy standpoint?
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Paid for two devices and you have confirmed only one
Good day Yesterday 24/2 i paid 27,45 euro to cover security for my pc and my mobile . however for py pc already done but for my mobile nothing yet . In my account appears that the cost 27,45 euro covers 2 devices but in my account appear for 2 pc and not 1 pc and 1 mobile. My pc is fixed but my mobile still requires to buy…
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F-Secure Safe "Item not found" when directed to store
I have one free license for F-Secure SAFE. I'm trying to activate it on my new android phone. When I try to install it from the website, it redirects me to Play Store, but then the store says "Item not found". I can install SAFE from store manually but then I cannot activate my licsence. I have no idea where to find an…
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How to add new licenses to existing myfsecure account?
This is a real problem for me. I own 10 installed SAFE licenses. A few days ago I bought 5 more SAFE licenses from Finnish F-Secure website paying by Debit card. But I could not see how I can add these 5 licenses to an existing myfsecure account, so I had to open another myfsecure account with another of my email…
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F-Secure SAFE for Android not available in Google Play
F-Secure SAFE for Android is temporarily unavailable in Google Play. Please follow updates on this community post to get more information when the application is available again for download. We apologize for the inconvenience.
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Changing my e mail address in f secure safe settings?
Hi I hope I am in the right place? I wish to change my e mail address in f secure safe settings but I cannot find an option for doing this, can anyone help please. Thanks
