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Abonnement code doesn't work
Hi there. on December, 28th 2016 I purchased a Total Internet Security and VPN license via amazon.de. Today I tried to install it the way it was described at amazon, but when I try to download I failed. At my.f-secure I was asked to enter my Abonnement Code, but the code wasn't accepted. Mistyping can be ruled out since I…
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Security Cloud unavailable
When I see this should I be concerned?
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Roadmap for 2017
Is there a roadmap for the near future (e.g. Q1/Q2 2017) that can be shared with the community? What new features are planned? And so on...
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Android Scan keeps wanting to delete apps
Every day, about 4 or 5 times a day, the app on my Samsung S6 keeps flagging up Showbox and Cinema Box as "potentially unwanted apps". These are not "unwanted" as I've downloaded them to watch old TV shows. However, there doesn't seem to be any way of instructing F-Secure to ignore these apps. Is there something obvious…
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My F-Secure service issues during registration and login
We are currently experiencing issues on My F-Secure service where the user registration and login might be failing. We are doing everything we can to resolve the issue as fast as possible. Please rest assured that our users are still protected and are at no risk. We apologize for this disruption to the service.
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Chrome for Android does not appear in Safe Browsing list
Hello everyone, I've two android devices with Chrome browser. On my Nexus 4 with Android 5.1 everything works fine, instead on my eXperia Z2 with Android 6 I can't see Chrome listed in Safe Browsing section. I mean in Safe Browsing Menu (tap to F-Secure SAFE app, then tap to Safe Browsing icon). Actually if I browse some…
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Got some problems with my PC
Hi. I got some problems here. First: Chrome automatically opens some ad sites and already blocked by F-Secure sites. Then, my Steam account didn't start, whatever I tried. I already had my Steam account hacked a few days ago, but got it back. Now I belive there is another kind of attack on my system. F-Secure couldn't find…
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Too many products, not enough description
I have used Internet Security for many years. But I am totally confused with the multiple products on offer. Some seem to be the same with a different name (for example F-Secure Safe is the same as Internet Security), some seem to be collections of products, some seem to require to be managed through the fsecure website. A…
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how to remove trojan from computer
F-secure found threats on the scan that they couldnt do anything with.It is Generic616817.Downloaded Malwarebytes, it quarantines the ones they foune which is sysWoW64. I found this one in C:\programs files, but it wont let me delete it. I tried to download the f secure scanner but it wont let me download anything. Any…
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NOT ANSWERED: Reminder about your privacy policies and principles - Excluding Files or Folders in ma
Hi, for my company (and many others) it is very important, that I do not store data to 3rd party clouds, but with the macOS Version and your privacy policy I cannot ensure that: "Unknown executables can be sent to Security Cloud for scanning. These files will be scanned for malware, and discarded immediately if clean.…
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Facebook F-Secure malware scanner
I logged on Facebook and it said my account is infected with malware so I have to click on a button and download F-Secure malware removal software and solve the problem. I did that and run it but 2-3 hours later nothing is happening and plus I can't log to my facebook. How can I resolve this problem?
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F-Safe for Android ignors Keep WiFi on during sleep setting
Since I installed f-Safe I noticed WiFi being active all the time even though I've set my 'Keep Wi-Fi on during sleep' setting to 'Never'. I uninstalled F-secure and now it is working as normal again. Is this a bug or do I need to change anything? I have a Galaxy Note 4 and am running Android 6.0.1 (stock).
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Java
Do I need Java with F-secure Safe 16.5? I have Java 8. Must I update it?
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Internetsecurity 2015 license problem after changing Motherboard
I use Internet Security 2015 for 3 PC. After changing the motherboard and reinstalling Windows 10 on one of these PCs, F-Secure uses the license of one of the two other PCs and does not delete the old installation. How can I release the license of the old installation to use the full 3 PC license when the old Windows…
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during telebanking
Hi, During telebanking, the f-secure window "Banking protection active" jumps arround my monitors. I use a NB and an external Monitor. OS: Windows 10. Please help! regards, Lukas
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Virus generates sounds - how to disinfect?
I have most likely a virus in my computer, which is playing short sounds (noise) for second or two at random times. When the problem is "on" the noises repeat every 5-10 minutes, and a random 1-2 second sound is played from speakers. Then it might disappear for a day or two, and then occur again. In addition when the…
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getrss.dll
I'm quite puzzled about the above mentioned .dll file. Around half an hour ago (17.01.2017, ca. 4:00), my F-Secure Internet Security automatically deleted the getrss.dll file, and mentioned it to be a generic trojan. I looked around and seen that this file belongs to the game 7 Days to Die. Now that got me a bit concerned.…
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update problem
hi i just looked through the update list and saw that F-Secure Network Interception Framework Update 2017-01-02_01 due to update on the 7th hadn't installeded what can i do?
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mellowsurvey.com
Has F-Secure come up with a remedy for this malware?
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Reporting a Vulnerability almost in every single F-Secure Products
Hi Developers and other friends in Community :) just do a simple test in any F-Secure products, with my Instruction: press Windows+R ( open Run ) on keyboard together, type Services.msc then tap on enter , ok we now can see (find) all of f-secure services which is normal , obviously they should be running. BUT ! here is…
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How-to report a bug in F-Secure Products?
Hi Community :) well you can see my question in Subject is there anywhere for it?
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disk usage 99% and multiple instances of fshoster32.exe running
With regard to the above, please let me know if this is a problem with f-secure or it is a malware problem.
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Over charging for subscription
I have raised this with both cleverbridge and Virgin who have both stated that this is an F-Secure issue. The virgin site clearly states "Included at no extra cost for 12 months, then £25 a year, no upfront cost." However cleverbridge has charged £44 for the renewal. When I log into F-Secure it is showing the Virgin media…
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Renew
I can't renew my f secure anti virus product
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Renewing Key Subscription (Virgin Media)
Hi As part of my F-Secure SAFE subscription with Virgin Media I get 5 Key vouchers. I renewed my SAFE sub in December all fine. Key is now saying that Subscription ends at end of January 2017. My Android which I sync with is saying Sub expires in 12 days etc etc What is the correct process to renew this so it just uses are…
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Problem after reinstallation
After problem I removed installation of internet security. During installation got message installation failed of Antivirus and Browsing protection
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Child protection is deactivating by itself
Dear community, I have got a big problem. I installed F-Secure SAFE on the smartphone of my daughter und activated the child protection to block some apps. After a few days I saw, that the child protection is disabled again. But no one entered the password to disable it. I just had contact to the support. They asked me to…
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The key to My F-Secure.
Spoiler (Highlight to read)I have paid for a renewal in july 2016 and still have not get the key to work. I called customer service once but that was no help. I have an iMac. where can I get in touch with someone from the company to help me? If no one can help me I want my money back and buy an anti virus programme from…
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Gen:Variant.Symmi.
hey i was just wondering do any of you know what this malware does?
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Cant find subscription
Hi, I bought a 5 device licens 2 months ago. When I log in to my profile it tells my my subscription will end in 2 weeks. I properly made a mistake and registed my subscription on another email (I dont recall) how do I trnasfer it to the right profile ? I can send all the invoices and papers I got to prove it is me :)…
