My F-secure are not working. Have tried to get help by phone and did´nt succeed

My iPhone are working with F-secure. My Mac is not?

Accepted Answer

  • CarolinaC
    CarolinaC Posts: 61 Moderator
    Answer ✓

    Hello @Highline2020 ,

    thank you for contacting us here on Community Portal.

    May I ask you to give us more information about this problem? Is there an error message displayed in the F-Secure program on your MacOS device? Or have you noticed any other errors with the program? Please also check if the program has been installed successfully.

    According to our system, I see that the program was installed on your Mac on the 22nd January and it is shown in green as protected.

    If there are problems with the app itself, I would advise you to reinstall the program. Please follow these steps to do so - https://community.f-secure.com/total-en/kb/articles/6373-how-to-install-f-secure-total-on-mac

    Please let me know, if the issue has been resolved.

    Best regards!

    FirmyPawełPUkko
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